ASSESSMENT OF THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN ENHANCING LIBRARY SERVICES AT DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT)

The integration of Information and Communication Technology (ICT) has transformed the delivery of library services in higher learning institutions by improving access to information resources, enhancing operational efficiency, and supporting teaching, learning, and research activities. Despite increased investment in ICT infrastructure, many academic libraries in developed countries continue to experience challenges related to the effective utilization of digital technologies. This study aims to assess the use of Information and Communication Technology (ICT) in enhancing library services at the Dar es Salaam Institute of Technology (DIT). Specifically, the study identified the ICT tools and technologies available at the DIT library, examined the utilization of ICT in library service delivery, assessed users' satisfaction with ICT-based library services, and explore the barriers affecting the effective use of ICT in the library. The study adopted a descriptive research design and employed a mixed-methods approach, integrating both quantitative and qualitative techniques. The target population comprised 100 registered library users and staff at DIT. From this population a sample of 40 respondents was selected, consisting of 25 students (questioner), 10 librarians, and 5 reader services staff (interview). Primary data were the collected through questionnaires and semi-structured interviews, while secondary data were obtained through documentary review of institutional reports, library records, and relevant scholarly publications. Quantitative data were being analyzed using descriptive statistics, including frequencies and percentages with the aid of the Statistical Package for the Social Sciences (SPSS), where qualitative data will be analyzed using thematic analysis to complement and explain the quantitative findings. The study provided empirical evidence on the availability and utilization of ICT tools, the level of user satisfaction with ICT-based library services, and the major challenges limiting effective ICT integration at the DIT library. The findings are anticipated to inform institutional management, library professionals, policymakers, and other stakeholders in improving ICT infrastructure, strengthening staff capacity, enhancing digital service delivery, and promoting equitable access to information resources. Furthermore, the study was contribute to the growing body of knowledge on ICT applications in academic libraries in Tanzania and provide practical recommendations for improving the quality, efficiency, and sustainability of library services in higher education institutions.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved