AN ASSESSMENT OF THE PROVISION OF DIGITAL LIBRARY SERVICES IN PUBLIC LIBRARIES: A CASE STUDY OF THE TANZANIA NATIONAL CENTRAL LIBRARY

This study assessed the provision of digital library services in Tanzania's public libraries, using the Tanzania National Central Library under the Tanzania Library Services Board (TLSB) as a case study. The general objective of the study was to assess the provision of digital library services in Tanzania's public libraries. Specifically, the study sought to examine the types and scope of digital library services offered by the National Central Library, evaluate users' awareness and utilization of digital library services, identify the challenges faced in implementing digital library services, and propose strategies for improving digital library service delivery. The study adopted a descriptive survey research design and employed a mixed-methods approach, combining quantitative and qualitative methods. Data were collected from 50 respondents, comprising 40 library users and 10 library staff, through questionnaires, interviews, document review, and observation. Quantitative data were analyzed using the Statistical Package for the Social Sciences (SPSS) and presented using frequencies, percentages, and tables, while qualitative data were analyzed thematically. The study found that the National Central Library provides a range of digital library services, including online catalogues, electronic books, online databases, and ICT facilities. However, the findings indicated that users' awareness and utilization of these services remain relatively low due to inadequate ICT infrastructure, limited staff training, poor internet connectivity, insufficient funding, and low levels of digital literacy among users. The study concludes that although the Tanzania Library Services Board has made efforts to improve digital library services, several challenges continue to hinder their effective provision and utilization. The study recommends increased investment in ICT infrastructure, continuous staff training, enhanced user awareness programmes, strengthened partnerships with relevant stakeholders, and improved funding to enhance the quality and accessibility of digital library services in Tanzania's public libraries.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved