ANASSESSMENTONTHE INFLUENCEOFELECTRONICRECORDSMANAGEMENT SYSTEMS (ERMS) ADOPTION INTHE PUBLICSECTORORGANIZATION: ACASE STUDYATTEMEKEMUNICIPALCOUNCIL

This study investigated the influence of Electronic Records Management System (ERMS) adoption on the operational efficiency and service delivery of public sector organizations, focusing on Temeke Municipal Council in Tanzania. The research examined the current state of ERMS availability, contributions, and challenges faced during implementation. Using a mixed-method approach involving questionnaires, interviews, and document analysis, data was collected from 30 respondents including records managers, IT personnel, human resources officers, and users interacting with ERMS. Findings indicated that ERMS significantly enhanced accessibility, security, and workflow efficiency; however, resistance to change, infrastructural limitations, and data security concerns posed major challenges. The study recommended strategic change management, capacity building, and infrastructural investments to optimize ERMS benefits and support sustainable digital transformation in public organizations

Type

Other

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved