EVALUATION OF INFORMATION PROVISION ON THE NATIONAL HEALTH INSURANCE FUND (NHIF) PAYMENT SYSTEM BY STUDENT COLLEGES.A CASE STUDY OF SCHOOL OF LIBRARY, ARCHIVES AND DOCUMENTATION STUDIES (SLADS), BAGAMOYO.

This study assessed the evaluation of the payment system and service delivery in the National Health Insurance Fund (NHIF) at SLADS College, Bagamoyo. The study was conducted to examine the efficiency of the NHIF payment system, assess the quality of service delivery provided to students, identify challenges affecting the system, and explore strategies for improving NHIF services within the college. Effective payment systems and service delivery are essential for ensuring timely access to healthcare services, improving user satisfaction, and enhancing the overall performance of health insurance schemes. The study employed a descriptive research design and adopted a mixed research approach, combining both quantitative and qualitative methods. Data were collected from 20 students and 5 staff members using questionnaires and interviews. The collected data were analyzed using descriptive statistics such as frequencies and percentages, while qualitative data were analyzed thematically. The findings were presented in tables and narrative form for easy interpretation. The findings revealed that although some students benefited from NHIF services and experienced satisfactory service delivery, there were challenges such as delays in payment processing, limited understanding of payment procedures, and occasional inefficiencies in service delivery. The study also found that the responsiveness of NHIF staff and availability of information resources influenced students’ experience of the system. The study concludes that the effectiveness of the NHIF payment system and service delivery plays a crucial role in students’ access to healthcare services at SLADS College. It recommends that NHIF should improve communication, strengthen payment processing systems, and enhance awareness among students to ensure efficient and reliable service delivery.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved