AN ASSESSMENT OF THE USER FEEDBACK IN OPTIMIZING BOOK ACQUISITION IN ACADEMIC LIBRARIES: A CASE STUDY OF MARIAN UNIVERSITY BAGAMOYO

This study assessed the role of user feedback in optimizing book acquisition processes in academic libraries using Marian University Library in Bagamoyo as a case study. The study was guided by four objectives: to identify mechanisms used in collecting user feedback, examine factors influencing the effectiveness of user feedback, identify challenges affecting feedback-informed book acquisition, and propose solutions for improving the use of user feedback in acquisition processes. The study employed a single case study research design and a mixed research approach. A total of 50 respondents participated in the study, whereby 40 respondents completed questionnaires and 10 respondents participated in interviews. Data were collected through questionnaires, interviews and documentary review. Quantitative data were analyzed using frequencies and percentages while qualitative data were analyzed using content analysis. The findings revealed that suggestion boxes, surveys and direct communication were the major mechanisms used for collecting user feedback. The study further found that user participation, budget availability and institutional support significantly influenced the effectiveness of user feedback in book acquisition. Major challenges identified included inadequate budget, limited ICT infrastructure and low user participation. The study recommends increasing library funding, improving ICT facilities, strengthening user awareness programmers and developing comprehensive collection development policies. The study concludes that effective utilization of user feedback can significantly improve book acquisition decisions and enhance user satisfaction in academic libraries.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved