AN ASSESSMENT OF ADMINISTRATIVE RECORDS MANAGEMENT PRACTICES IN ENHANCING HEALTH CARE SERVICE DELIVERY: A CASE STUDY AT MKURANGA HOSPITAL.

ABSTRACT This study assessed of the administrative records management practices in enhancing health care service delivery at Mkuranga Hospital. The study was conducted to examine the existing administrative records management practices, determine the extent to which the hospital adhered to legal and regulatory frameworks in managing administrative records, identify the challenges affecting effective administrative records management to enhance health care service delivery. The study employed a mixed research approach, which combined both quantitative and qualitative methods. A sample of 25 respondents was selected from administrative staff, record officers, nursing officer, health officer, health information officers, medical registrars, medical doctors, medical in-charge, and records medical clerks. Data were collected using questionaries, interviews. Quantitative data were analyzed using frequencies and percentages and presented in tables, while qualitative data were analyzed using thematic analysis and presented in narrative form. The study found that the hospital faced several challenges, including Inadequate Storage Facilities, Lack of Modern Technology and Insufficient Staff Training. These challenges affected records accessibility, delayed retrieval of information, and reduced the efficiency of health care service delivery.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved