AN ASSESSMENT ON THE IMPLEMENTATION OF ELECTRONIC RECORD MANAGEMENT SYSTEMS (ERMS) IN PUBLIC ORGANIZATION IN TANZANIA: A CASE STUDY OF BAGAMOYO DISTRICT COURT

ABSTRACT This study assessed the implementation of Electronic Records Management Systems (ERMS) in public organizations in Tanzania, using Bagamoyo District Court as a case study. The specific objectives were to evaluate the role of implementing ERMS, analyze its perceived impact, identify challenges hindering effective implementation, and determine possible solutions. The study employed a descriptive case study design with a mixed-methods approach. Data were collected from 30 respondents comprising 5 Magistrates, 10 Court Clerks/Registrars, 10 Records Management Officers/Clerks, and 5 Court Administrators using questionnaires, interviews, and observation checklists. Findings revealed that ERMS plays multiple roles including enhancing efficiency (73.3%), ensuring accountability (60%), and supporting decision-making (56.7%). The perceived impact included improved record retrieval speed (70%), enhanced accuracy and completeness of records (63.3%), and positive effects on case management (66.7%). However, challenges including unreliable electricity/internet (70%), system slowness/crashes (60%), inadequate computers (53.3%), and lack of sufficient training (43.3%) were identified. The study concludes that while ERMS implementation has contributed to improved court operations, its effectiveness is constrained by infrastructural, technical, and human resource challenges. Recommendations include infrastructure enhancement, continuous training, policy strengthening, and user support mechanisms.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved