AN ASSESSMENT ON THE USE OF GEMINI ARTIFICIAL INTELLIGENCE (AI) IN IMPROVING REFERENCE SERVICES: A CASE STUDY OF THE UNIVERSITY OF DAR ES SALAAM

ABSTRACT This study assessed the use of Gemini Artificial Intelligence (AI) in improving reference services for library users at the University of Dar es Salaam Library. The study was guided by four objectives: to examine how Gemini AI is used in providing reference services, to assess the benefits of using Gemini AI in improving reference services, to determine the level of awareness and use of Gemini AI among library users, and to identify the challenges associated with its use. A mixed-methods research design was adopted. Data were collected from 50 respondents, comprising 40 students and 10 librarians. Questionnaires were used as the primary data collection instrument, while interview data were obtained from librarians to complement the quantitative findings. Quantitative data were analyzed using frequencies and percentages, whereas qualitative data were analyzed thematically. The findings revealed that most respondents used Gemini AI mainly to search for academic information, complete assignments, conduct research, and improve their understanding of academic topics. The majority of respondents considered Gemini AI easy to use and expressed satisfaction with the information it provided. The study also found that Gemini AI enhanced access to information, saved time, and supported learning and research activities. The study concluded that Gemini AI has significant potential to improve reference services in academic libraries by providing faster access to information and supporting users' academic activities. The study recommends that the University of Dar es Salaam Library strengthen the integration of AI technologies through staff training, user awareness programmes, improved the development of policies to guide the responsible use of Artificial Intelligence in library services.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved