AN ASSESSMENT OF STRATEGIES FOR EFFECTIVE INFORMATION ACCESS AND THEIR INFLUENCE ON USER SATISFACTION AT THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM) COLLEGE LIBRARY

The purpose of this study was to assess the strategies for effective information access and their influence on user satisfaction at the Agency for the Development of Educational Management (ADEM) College Library. The study was guided by four specific objectives: to identify information access strategies used at the ADEM College Library, to examine the level of user satisfaction with library services, to determine challenges affecting effective information access, and to evaluate the relationship between information access strategies and user satisfaction. The study adopted a case study research design and was conducted at the Agency for the Development of Educational Management (ADEM) College Library. A descriptive research approach was used to obtain detailed information regarding existing information access strategies and users’ satisfaction with library services. The study involved a total population of 50 individuals, from which a sample size of 25 respondents was selected, including library users and individuals involved in library services. Simple random sampling and purposive sampling techniques were employed to select participants. Data were collected through questionnaires, interviews, and observation. The collected data were analyzed using both quantitative and qualitative approaches. Quantitative data were analyzed using frequencies and percentages and presented through tables and figures, while qualitative data were analyzed thematically and presented in narrative form. The findings revealed that users mainly relied on internet resources and electronic databases for accessing information. The study also found that although most users were satisfied with the availability of library materials, challenges such as slow internet connection, limited ICT facilities, and inadequate knowledge of using library systems affected effective information access. The study concluded that improving ICT infrastructure, strengthening user training programs. The study recommends that ADEM College Library should improve technological facilities, provide regular information literacy training, promote awareness of available resources, and strengthen user support services. The findings provide useful insights for improving information access strategies and enhancing the quality of library services at ADEM College .

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved