AN INVESTIGATION OF ELECTRONIC RECORD KEEPING SYSTEMS IN PROMOTING EFFECTIVE SERVICE DELIVERY: A CASE STUDY AT BAGAMOYO MUNICIPAL COUNCIL

This study investigated the role and effectiveness of Electronic Record Keeping Systems (ERKS) in enhancing facilities service delivery at Bagamoyo Municipal Council. The research examined the types of ERKS used, their contributions to service delivery, and the challenges faced during implementation. Findings revealed that ERKS improved efficiency, reduced paperwork, enhanced transparency, and supported better decision-making. However, challenges such as limited ICT infrastructure, inadequate training, poor data quality, and resistance to change hindered full adoption. The study concluded that strengthening ICT infrastructure, providing regular training, and improving policy frameworks are essential for maximizing the benefits of ERKS. The results provide valuable insights for policymakers, local governments, and researchers seeking to improve service delivery through modern record management systems.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved