AN ASSESSMENT OF THE CONTRIBUTION OF CLOUD STORAGE SERVICES TO OFFICIAL RECORDS MANAGEMENT IN PUBLIC INSTITUTIONS: A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL

ABSTRACT This study assessed the contribution of cloud storage services to official records management in public institutions, with a specific focus on Bagamoyo District Council. The study was guided by four objectives: assessing the factors influencing the use of cloud storage services to official records management activities; determining the types of cloud storage services adopted and their contribution; identifying challenges hindering effective contribution; and proposing solutions to address these challenges. The study employed a descriptive case study design using a mixed-methods approach. The study involved 25 participants, including records management staff, ICT personnel, administrative officers, and council management representatives. Data were collected through observation, questionnaires, and semi-structured interviews. Quantitative data were analyzed using descriptive statistics, while qualitative data underwent thematic analysis. The findings revealed that ease of use (72%) and perceived usefulness for improving work efficiency (68%) were the most influential factors contributing to the effective use of cloud storage services. . Google Drive (56%) was the most commonly adopted service, with administrative records (64%) and council minutes/reports (52%) being the record types where cloud storage made the most significant contribution. However, 64% of respondents rated the overall contribution as only moderate or low. Key challenges identified included unreliable internet connectivity (76%), data security concerns (64%), lack of training (60%), and lack of clear policies (52%). Proposed solutions included improving internet connectivity (72%), providing regular training (68%), and developing clear policies and guidelines (56%). The study recommends that Bagamoyo District Council invest in reliable internet infrastructure, develop comprehensive training programmes, establish clear cloud storage policies, implement robust security measures, and adopt a hybrid cloud approach.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved