AN ASSESSMENT ON ADOPTION OF ELECRONIC RECORDS MANAGEMENTS SYSTEMS IN PROMOTING OPERATIONAL EFFICIENCY IN PUBLIC INSTITUTIONS: A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL

ABSTRACT This study assessed the adoption of Electronic Records Management Systems (ERMS) in promoting operational efficiency at Bagamoyo District Council. The study was guided by three specific objectives: to assess the benefits of ERMS adoption, to examine the challenges facing ERMS implementation, and to identify strategies for improving ERMS adoption within the council. A descriptive research design and mixed research approach were employed. Data were collected from 30 respondents using questionnaires, interviews, and observation methods. Quantitative data were analyzed using descriptive statistics, while qualitative data were analyzed through content analysis. The findings revealed that ERMS adoption has significantly improved operational efficiency through faster access and retrieval of records, improved accuracy and reliability of information, enhanced records security, increased productivity, and better accountability. However, the study identified several challenges affecting effective ERMS adoption, including inadequate staff training, lack of clear policies and guidelines, poor ICT infrastructure, and limited financial resources. The study further found that the majority of respondents believed that the absence of clear policies negatively affects the effective utilization of ERMS. Suggested strategies for improvement included providing continuous staff training, developing comprehensive records management policies, improving ICT infrastructure, and increasing institutional support for digital records management initiatives. The study concludes that ERMS plays a crucial role in enhancing operational efficiency at Bagamoyo District Council. However, its full potential can only be realized through adequate training, supportive policies, improved technological infrastructure, and sustained management commitment. The study recommends strengthening capacity-building programs and investing in ICT resources to ensure effective adoption and utilization of ERMS in public institutions.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved