AN ASSESSMENT OF THE IMPACT OF INEFFIECIENT RECORDS MANAGEMENT ON ORGANIZATIONAL SERVICE DELIVERY: A CASE STUDY BAOBAB SECONDARY SCHOOL.

ABSTRACT This study assessed the impact of inefficient records management on organizational service delivery at Baobab Secondary School. The study was conducted to examine the records management systems used in the school, assess the efficiency of records retrieval and access, determine the effects of inefficient records management on service delivery, identify challenges associated with records management practices, and suggest strategies for improving records management within the institution. The study employed a case study research design and adopted a mixed research approach. Data were collected from 25 respondents through questionnaires and interviews. Quantitative data were analyzed using frequencies and percentages with the aid of Microsoft Excel and presented in tables, while qualitative data were analyzed through thematic analysis and supported by respondents’ quotations. The findings revealed that Baobab Secondary School largely relies on manual records management systems, with limited use of electronic systems. The study found that inefficiencies in records management contribute to delays in records retrieval, difficulties in accessing information, misfiling of documents, and reduced administrative efficiency. These challenges were reported to negatively affect organizational service delivery, including decision-making processes and the satisfaction of both staff and students. Furthermore, the study identified several challenges affecting records management practices, including inadequate records management skills among staff, limited technological infrastructure, insufficient storage facilities, and the absence of comprehensive records management policies. Despite these challenges, respondents indicated that the adoption of electronic records management systems, staff training, regular records monitoring. The study concludes that inefficient records management has a significant negative impact on organizational service delivery at Baobab Secondary School. The study recommends that the school should adopt electronic records management systems, provide regular training for staff, strengthen records management policies, and allocate adequate resources to support effective records management practices.

Type

Dissertation

Language

English

Peer review

Not peer-reviewed

Licence

All rights reserved