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AN ASSESSMENT OF ICT ADOPTION IN ENHANCING SERVICE DELIVERY THROUGH RECORDS MANAGEMENT IN PUBLIC INDTITUTION;A CASE STUDY DEPARTMENT OF LAND AND HUMAN RESOURCES, BAGAMOYO DISTRICT COUNCIL.
oai:repository.slads.sc.tz:cmsj3y1k9005gk8c50wfh1ck5· datestamp 2026-11-10T10:10:24Zdepartment:RAMtype:dissertation
| dc:title | AN ASSESSMENT OF ICT ADOPTION IN ENHANCING SERVICE DELIVERY THROUGH RECORDS MANAGEMENT IN PUBLIC INDTITUTION;A CASE STUDY DEPARTMENT OF LAND AND HUMAN RESOURCES, BAGAMOYO DISTRICT COUNCIL. |
|---|---|
| dc:creator | Andrew Godfrey Lucas |
| dc:subject | Continuous investment |
| dc:subject | Institutional efficiency |
| dc:subject | Recommendations (training, infrastructure, EDRMS, security, compliance) |
| dc:subject | Limited advanced systems |
| dc:subject | Irregular maintenance |
| dc:subject | Inadequate ICT infrastructure |
| dc:subject | Moderate ICT knowledge (61.3%) |
| dc:subject | ICT training |
| dc:subject | Information and Communication Technology (ICT) |
| dc:subject | Records management |
| dc:subject | Bagamoyo District Council Land Office |
| dc:subject | ICT adoption |
| dc:subject | Public institutions (Tanzania) |
| dc:subject | Records accessibility |
| dc:subject | Records retrieval |
| dc:subject | Records storage |
| dc:subject | Electronic records management |
| dc:description | The adoption of Information and Communication Technology (ICT) has become an important strategy for improving records management and enhancing service delivery in public institutions. However, despite the implementation of ICT initiatives in Tanzania, many public institutions continue to experience challenges related to records accessibility, retrieval, storage, and the effective management of electronic records. This study assessed the extent to which ICT adoption has enhanced service delivery through records management at Bagamoyo District Council Land Office. The study was guided by four specific objectives: to assess users’ awareness and practical knowledge of ICT in records management activities, to examine ICT requirements for records management, to determine how ICT usage supports records accessibility and retrieval in service delivery, and to identify challenges affecting the effective use of ICT in records management. A descriptive case study design using both quantitative and qualitative research approaches was employed. Data were collected from 31 respondents out of a target population of 38 through questionnaires, interviews, and observation. Quantitative data were analysed using descriptive statistics, while qualitative data were analysed using thematic analysis. The findings revealed that all respondents (100%) were aware of ICT tools used in records management and had received ICT-related training. Most respondents (61.3%) had a moderate level of ICT knowledge, while all respondents agreed that ICT had improved records accessibility, retrieval, accuracy, and the overall efficiency of records management. Computers and scanners were the most frequently used ICT tools. However, the study also found challenges such as inadequate ICT infrastructure, irregular maintenance of ICT facilities, and limited availability of advanced electronic records management systems. Respondents recommended regular ICT training, improved data protection and security, implementation of Electronic Document and Records vi Management Systems (EDRMS), adequate ICT resources, and compliance with records management policies and legal requirements. The study concluded that ICT adoption has significantly improved records management and enhanced service delivery at Bagamoyo District Council Land Office. Nevertheless, continuous investment in ICT infrastructure, staff capacity building, electronic records management systems, and information security is essential to maximise the benefits of ICT in public institutions. The study recommends strengthening ICT infrastructure, providing regular staff training, implementing comprehensive EDRMS, enhancing data protection measures, and ensuring compliance with records management standards and relevant legal frameworks. |
| dc:publisher | School of Library, Archives and Documentation Studies (SLADS) |
| dc:date | 2026 |
| dc:type | Text |
| dc:type | Dissertation |
| dc:format | application/pdf |
| dc:identifier | https://repository.slads.sc.tz/records/cmsj3y1k9005gk8c50wfh1ck5 |
| dc:language | en |
| dc:rights | All rights reserved |
| dc:relation | https://repository.slads.sc.tz/api/records/cmsj3y1k9005gk8c50wfh1ck5/file |