All records
AN ASSESSMENT ON THE USE OF DIGITAL RECORDS MANAGEMENT SYSTEMS IN ENHENCING PUBLIC SERVICE DELIVERY IN PUBLIC INSTITUTIONS. A CASE STUDY AT BAGAMOYO DISTRICT COUNCIL
oai:repository.slads.sc.tz:cmsj1si4j003zk8c5f09e5oxk· datestamp 2026-11-10T09:59:30Zdepartment:RAMtype:dissertation
| dc:title | AN ASSESSMENT ON THE USE OF DIGITAL RECORDS MANAGEMENT SYSTEMS IN ENHENCING PUBLIC SERVICE DELIVERY IN PUBLIC INSTITUTIONS. A CASE STUDY AT BAGAMOYO DISTRICT COUNCIL |
|---|---|
| dc:creator | Mayunga Rajabu Rashid |
| dc:subject | Digital Records Management Systems (DRMS) |
| dc:subject | Public institutions |
| dc:subject | Records management practices |
| dc:subject | Public service delivery |
| dc:subject | Descriptive research design |
| dc:subject | Respondents (questionnaires, |
| dc:subject | Quantitative analysis (frequencies, percentages) |
| dc:subject | Qualitative analysis (thematic analysis) |
| dc:subject | Daily use of DRMS |
| dc:subject | Faster information retrieval |
| dc:subject | Efficiency in service delivery |
| dc:description | This study assessed the use of Digital Records Management Systems (DRMS) in enhancing public service delivery in public institutions, using Bagamoyo District Council as a case study. The study was guided by three specific objectives, to determine the level of use of Digital Records Management Systems, to examine the benefits of using Digital Records Management Systems in enhancing public service delivery, and to identify the challenges affecting the effective use of these systems. A descriptive research design with a case study approach was employed. Data were collected from a sample of 25 respondents through questionnaires, interviews, observation, and documentary review. Quantitative data were analyzed using descriptive statistics, including frequencies and percentages, while qualitative data were analyzed using thematic analysis. The findings revealed that Digital Records Management Systems are widely used at Bagamoyo District Council, with the majority of respondents indicating that they use the systems on a daily basis. The study further established that DRMS have significantly improved public service delivery by enabling faster retrieval of information, improving efficiency in service delivery, enhancing transparency and accountability, strengthening communication with citizens, and improving records security and preservation. However, the study also identified several challenges affecting the effective use of DRMS, including inadequate staff training, poor internet connectivity, insufficient ICT infrastructure, system failures, and limited technical support. The study concludes that Digital Records Management Systems play a significant role in improving records management practices and enhancing public service delivery in public institutions. Nevertheless, the effectiveness of these systems depends on adequate ICT infrastructure, continuous staff training, reliable internet services, effective technical support, and strong records management policies. The study recommends that public institutions should invest in staff capacity building, strengthen ICT infrastructure, improve internet connectivity, enhance technical support services, and regularly review records management policies to maximize the benefits of Digital Records Management Systems |
| dc:publisher | School of Library, Archives and Documentation Studies (SLADS) |
| dc:date | 2026 |
| dc:type | Text |
| dc:type | Dissertation |
| dc:format | application/pdf |
| dc:identifier | https://repository.slads.sc.tz/records/cmsj1si4j003zk8c5f09e5oxk |
| dc:language | en |
| dc:rights | All rights reserved |
| dc:relation | https://repository.slads.sc.tz/api/records/cmsj1si4j003zk8c5f09e5oxk/file |