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ASSESSMENT OF THE STAFF COMPETENCY IN DIGITAL RECORDS MANAGEMENT AND SERVICE DELIVERY. CASE STUDY MINISTRY OF LANDS, HOUSING AND HUMAN SETTLEMENTS DEVELOPMENT.

oai:repository.slads.sc.tz:cmshicdrq000iysc5nawfb8yi· datestamp 2026-11-10T09:59:18Zdepartment:RAMtype:dissertation

dc:titleASSESSMENT OF THE STAFF COMPETENCY IN DIGITAL RECORDS MANAGEMENT AND SERVICE DELIVERY. CASE STUDY MINISTRY OF LANDS, HOUSING AND HUMAN SETTLEMENTS DEVELOPMENT.
dc:creatorIbrahimu Mdachi Jaribu
dc:subjectStaff competency
dc:subjectDigital records management
dc:subjectService delivery
dc:subjectMinistry of Lands, Housing and Human Settlements Development
dc:subjectAssess staff competency
dc:subjectInfluence of digital records management on service delivery
dc:subjectChallenges affecting digital records management
dc:subjectDescriptive research design
dc:subjectMixed research approach
dc:subjectSample of 40 respondents
dc:subjectPurposive and simple random sampling
dc:subjectData collection: questionnaires, interviews, observation, documentary review
dc:subjectData analysis: frequencies, percentages, thematic analysis
dc:subjectAdequate staff competencies
dc:subjectPositive influence on service delivery
dc:subjectChallenges:
dc:subjectInadequate staff training
dc:subjectInsufficient ICT infrastructure
dc:subjectUnreliable internet connectivity
dc:subjectLimited technical support
dc:subjectContinuous training programs
dc:subjectImproved ICT infrastructure
dc:subjectStrengthened internet connectivity
dc:subjectAdequate technical support
dc:descriptionThis study examined staff competency in digital records management and service delivery at the Ministry of Lands, Housing and Human Settlements Development. The specific objectives of the study were to assess staff competency in digital records management practices, examine the influence of digital records management practices on service delivery, and identify the challenges affecting digital records management practices within the ministry. The study adopted a descriptive research design and employed a mixed research approach. A sample of 40 respondents comprising records officers, ICT officers, administrative officers, and other employees was selected using purposive and simple random sampling techniques. Data were collected through questionnaires, interviews, observation, and documentary review. Quantitative data were analyzed using frequencies and percentages, while qualitative data were analyzed through thematic analysis and presented descriptively. The findings revealed that most employees possessed adequate competencies skills required for effective digital records management, digital records management practices have a positive influence on service delivery within the ministry. However, the study identified several challenges affecting effective digital records management practices, including inadequate staff training, insufficient ICT infrastructure, unreliable internet connectivity, and limited technical support. These challenges hinder the effective use of digital records systems and affect the quality-of-service delivery. The study recommends that the ministry should provide continuous training programmed on digital records management, improve ICT infrastructure, strengthen internet connectivity, and provide adequate technical support for digital systems.
dc:publisherSchool of Library, Archives and Documentation Studies (SLADS)
dc:date2026
dc:typeText
dc:typeDissertation
dc:formatapplication/pdf
dc:identifierhttps://repository.slads.sc.tz/records/cmshicdrq000iysc5nawfb8yi
dc:languageen
dc:rightsAll rights reserved
dc:relationhttps://repository.slads.sc.tz/api/records/cmshicdrq000iysc5nawfb8yi/file