2026-11-10T10:11:18Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsj5lpse005tk8c5tpy5d8u12026-11-10T09:59:01Zdepartment:RAMtype:dissertationAN ASSESSMENT OF ADMINISTRATIVE RECORDS MANAGEMENT PRACTICES IN ENHANCING HEALTH CARE SERVICE DELIVERY: A CASE STUDY AT MKURANGA HOSPITAL. Henry Abel JosephAdministrative records managementHealthcare service deliveryMkuranga HospitalRecords accessibility and retrievalLegal and regulatory complianceStorage facilities and ICT infrastructureHealth records management staffABSTRACT
This study assessed of the administrative records management practices in enhancing
health care service delivery at Mkuranga Hospital. The study was conducted to examine
the existing administrative records management practices, determine the extent to which
the hospital adhered to legal and regulatory frameworks in managing administrative
records, identify the challenges affecting effective administrative records management to
enhance health care service delivery. The study employed a mixed research approach,
which combined both quantitative and qualitative methods. A sample of 25 respondents
was selected from administrative staff, record officers, nursing officer, health officer,
health information officers, medical registrars, medical doctors, medical in-charge, and
records medical clerks. Data were collected using questionaries, interviews. Quantitative
data were analyzed using frequencies and percentages and presented in tables, while
qualitative data were analyzed using thematic analysis and presented in narrative form.
The study found that the hospital faced several challenges, including Inadequate Storage
Facilities, Lack of Modern Technology and Insufficient Staff Training. These challenges
affected records accessibility, delayed retrieval of information, and reduced the efficiency
of health care service delivery.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj5lpse005tk8c5tpy5d8u1enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj5lpse005tk8c5tpy5d8u1/fileoai:repository.slads.sc.tz:cmsj0fqq5002tk8c54gp2eitc2026-11-10T09:59:03Zdepartment:RAMtype:dissertationAN ASSESSMENT OF EVALUATING E-OFFICE SYSTEMS IN PERFORMANCE ON RECORDS AND ARCHIVES MANAGEMENT EFFICIENCY IN PUBLIC SECTOR ORGANIZATIONS:John Faustine JohnCalifornia Records and Information ManagementElectronic Records and ArchivesElectronic Records Management SystemEastern and Southern Africa Regional Branch of the International Council on ArchivesInformation and Communication TechnologyThis study assessed the performance of Electronic Office (E-Office) systems in
improving records and archives management efficiency in public sector
organizations, using the Tanzania Commission for Science and Technology
(COSTECH) as a case study. The research examined the extent of E-Office system
usage, evaluated its performance in records management operations, identified
existing challenges, and proposed strategies to optimize system performance.
A descriptive case study design was employed, utilizing both qualitative and
quantitative research approaches. Data were collected from a sample of 50
respondents across key administrative, ICT, and registry departments through
structured questionnaires, along with 10 key informant interviews. Descriptive
statistics (frequencies, percentages, and mean scores) were used to analyze
quantitative data, while thematic content analysis was applied to qualitative data.
The findings revealed a high level of employee awareness (Mean = 4.2) and regular
usage (Mean = 4.0) of the E-Office system at COSTECH. The system significantly
improved record creation and processing speed (Mean = 4.3), retrieval times (Mean
= 4.0), document security (Mean = 4.1), and reduced document loss or misplacement
(Mean = 4.4). Overall operational efficiency in records and archives management
was enhanced (Mean = 4.2). However, performance was constrained by inadequate
continuous training (Mean = 4.3), technical system downtime (Mean = 4.2), internet
infrastructure limitations (Mean = 3.9), and inconsistent policy enforcement (Mean =
4.0).
The study concludes that E-Office systems are vital tools for transforming public
sector records management. To maximize efficiency, the study recommends
continuous capacity building, upgrading ICT infrastructure and bandwidth, strict
enforcement of e-records guidelines and ISO standards, regular software updates,
and establishing a dedicated IT helpdesk. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0fqq5002tk8c54gp2eitcenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0fqq5002tk8c54gp2eitc/fileoai:repository.slads.sc.tz:cmsj3pz1e005dk8c59ebm9exc2026-11-10T09:59:06Zdepartment:RAMtype:dissertationTHE ASSESSMENT ON THE USE OF DIGITAL RECORDS MANAGEMENT SYSTEMS IN REDUCING LAND CONFLICTS: A CASE STUDY AT MINISTRY OF LAND, HOUSING, HUMAN SETTLEMENT DEVELOPMENT (MLHHSD)Ibrahim Ismail MganaDigital Records Management Systems (DRMS)Land conflictsMinistry of Land, Housing, and Human Settlement Development (MLHHSD)Land administrationAccuracy, accessibility, and securityTransparency and accountabilityICT infrastructure and cybersecurityLand conflicts remain a persistent challenge in Tanzania, largely attributed to weaknesses
in land records management systems, including incomplete documentation, misplaced
files, duplication of land titles, and unauthorized alterations. This study assessed the use
of digital records management systems (DRMS) in reducing land conflicts at the Ministry
of Land, Housing, and Human Settlement Development (MLHHSD). The study
specifically examined the contribution of DRMS in improving accuracy, accessibility, and
security of land records; assessed the effectiveness of DRMS in enhancing transparency,
accountability, and timeliness in land administration; and identified challenges facing the
implementation and use of DRMS in managing land records.
The study employed a case study research design and was guided by the Records
Continuum Theory. Data were collected from 36 respondents selected purposively from
various departments at MLHHSD using interviews, questionnaires, observation, and
documentary review. Data were analyzed using content analysis, identifying patterns and
themes related to the research objectives.
The findings revealed that DRMS significantly contribute to improving accuracy of land
records by reducing human errors associated with manual record-keeping. Accessibility
of land information has improved through digital systems enabling quick retrieval,
although challenges such as technical difficulties sometimes hinder access. The study
found that security of land records has been enhanced through password protection, access
controls, and audit trails, though cybersecurity threats remain a concern. Regarding
effectiveness, DRMS were found to enhance transparency by recording all transactions
electronically, thereby creating accountability. Timeliness in processing land transactions
has improved, with digital systems reducing service delivery delays. However, challenges
including inadequate ICT infrastructure, insufficient technical skills, data migration
difficulties, cybersecurity risks, and policy gaps were identified as hindering full
effectiveness of digital land records management.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3pz1e005dk8c59ebm9excenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3pz1e005dk8c59ebm9exc/fileoai:repository.slads.sc.tz:cmsiw32ea001ak8c5c8il9rc92026-11-10T09:59:09Zdepartment:RAMtype:dissertationASSESSMENT ON THE IMPLEMENTATION OF LEGAL FRAMEWORKS ON RECORDS MANAGEMENT PRACTICES IN PUBLIC OFFICES. A CASE STUDY OF BAGAMOYO MUNICIPAL COUNCIL.Erick ananias angeloRecords Management PracticesBagamoyo Municipal CouncilPublic Offices / Public InstitutionsRecords Creation and CapturingStaff Awareness and TrainingImplementation ChallengesCase Study / Mixed Research ApproachABSTRACT
This study assessed the implementation of legal frameworks on records management practices in
public offices, using Bagamoyo Municipal Council as a case study. The study was conducted to
identify the existing legal frameworks governing records creation and capturing, assess the level
of staff awareness of legal frameworks governing records management, and identify the
challenges affecting the implementation of these legal frameworks. Effective implementation of
legal frameworks is essential for promoting proper records management practices,
accountability, transparency, and efficient service delivery in public institutions.
The study adopted a case study research design and employed a mixed research approach. Data
were collected from 15 respondents through questionnaires and interviews. Quantitative data
were analyzed using frequencies and percentages with the aid of Microsoft Excel and presented
in tables, while qualitative data obtained through interviews were analyzed using thematic
analysis and supported by respondents’ quotations.
The findings revealed that Bagamoyo Municipal Council has various legal frameworks,
including the Records and Archives Management Act, Records Management Policy, and
Registry Procedures Manual, to guide records management practices. The study further found
that although most staff had a high level of understanding of these legal frameworks, the
majority had not received formal training on their implementation. In addition, the findings
showed that the implementation of legal frameworks is affected by several challenges, including
lack of training, poor management support, inadequate resources, and limited staff awareness.
These challenges contribute to delays in records retrieval, misfiling, and loss of records.
The study concludes that the effective implementation of legal frameworks is fundamental to
improving records management practices in public offices. However, addressing challenges
related to training, awareness, resource allocation, and management support is essential for
achieving full compliance with legal requirements. The study recommends that Bagamoyo
Municipal Council should strengthen staff training programs, increase awareness of legal
frameworks, allocate adequate resources to records management units, and enhance management
support to improve compliance and overall records management practices. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiw32ea001ak8c5c8il9rc9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiw32ea001ak8c5c8il9rc9/fileoai:repository.slads.sc.tz:cmsk7s6ab000ug4c5db95p4sa2026-11-10T09:59:11Zdepartment:RAMtype:dissertationASSESSMENT OF THE INFLUENCE OF STAFFS AWARENESS OF RECORDS MANAGEMENT POLICIES AND PROCEDURES ON EFFECTIVE RECORDS MANAGEMENT IN ORGANIZATIONS. A CASE STUDY AT BAGAMOYO DISTRICT COUNCIL.Christina Herman MatondoStaff AwarenessRecords Management PoliciesRecords Management ProceduresBagamoyo District CouncilOrganizational ComplianceRecords PreservationThis study assessed the influence of staff awareness of records management policies and
procedures on effective records management in organizations: A Case Study of Bagamoyo
District Council. The study was conducted to determine the level of staff awareness
regarding records management policies and procedures, assess the current records
management practices, and examine the influence of staff awareness on effective records
management within the council. Effective records management is essential for ensuring
accountability, transparency and efficient service delivery,
The study employed a case study research design and adopted a quantitative research
approach. Data were collected from 25 respondents using questionnaires and interviews.
The collected data were analyzed using frequencies and percentages with the aid of
Microsoft Excel and presented in tables for easy interpretation.
The findings revealed that most staff members were aware of records management
policies and procedures, although the level of awareness varied among employees. The
study further found that records management practices such as records creation; filing,
storage, and retrieval were generally implemented within the council. Though, some
challenges related to inadequate training, limited awareness programs, and insufficient
records management resources affected the effectiveness of records management
practices.
The study also established that staff awareness significantly influences effective records
management. Employees who were knowledgeable about records management policies
and procedures were more likely to comply with established records management
requirements, resulting in improved records organization, accessibility, and preservation.
The study concludes that staff awareness of records management policies and procedures
plays a vital role in promoting effective records management at Bagamoyo District
Council. The study recommends that the council should strengthen staff training
programs, enhance awareness campaigns, and ensure the regular dissemination of records
management policies and procedures to all employees in order to improve records
management practices and organizational performance.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk7s6ab000ug4c5db95p4saenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk7s6ab000ug4c5db95p4sa/fileoai:repository.slads.sc.tz:cmsk6yhv6000eg4c5rl9z87vx2026-11-10T09:59:14Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE ROLE OF INFORMATION ACCESS IN IMPROVING SERVICE DELIVERY, A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL.Rahma Rashidi KwajilwaInformation AccessPublic Service DeliveryRecords Management SystemsICT InfrastructureBagamoyo District CouncilLocal Government AuthoritiesThis study assessed the role of information access in improving service delivery at
Bagamoyo District Council. The study was guided by four specific objectives: to
examine the existing information access mechanisms used by the council, assess the
extent to which information access influences the efficiency and effectiveness of service
delivery, identify the challenges affecting access to information, and propose strategies
for improving information access. A descriptive case study design employing both
quantitative and qualitative approaches was adopted. The study involved a population
of Bagamoyo municipal staff, from which a sample of 30 respondents was selected using
purposive and simple random sampling techniques. Data were collected through
questionnaires, interviews, documentary review, and observation, and were analyzed
using descriptive statistics and thematic analysis.
The findings revealed that although information access mechanisms, including records
management systems and ICT facilities, existed within the council, they were not
consistently effective across all departments. Most respondents agreed that proper access
to information significantly improves the efficiency, transparency, and effectiveness of
service delivery. The study further identified poor records management, bureaucratic
procedures, inadequate ICT infrastructure, and limited staff training as the major
challenges affecting information access. Further more the study provide the solution to
those challenges such as. The council should invest in modernizing its records
management systems, including the adoption of standardized filing, classification, and
digital archiving practices, to reduce delays in retrieving information. The council
should expand and strengthen ICT infrastructure across all departments to support
reliable, timely, and equitable access to information for both staff and citizens.
The study concludes that effective information access is essential for improving public
service delivery at Bagamoyo District Council. It recommends strengthening records
management systems, investing in ICT infrastructure, providing regular staff training,
simplifying bureaucratic procedures, and increasing public awareness to enhance
information accessibility and service delivery. The findings contribute to improving
information management practices and provide useful guidance for policymakers, local
government authorities, and future researchers interested in information access and
public service delivery.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk6yhv6000eg4c5rl9z87vxenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk6yhv6000eg4c5rl9z87vx/fileoai:repository.slads.sc.tz:cmsk6js54000bg4c5ugm00m502026-11-10T09:59:15Zdepartment:RAMtype:dissertationEFFECTIVENESS OF FILE CLASSIFICATION SYSTEMS IN SUPPORTING FAST RECORD RETRIEVAL A CASE OF STUDY BAGAMOYO DISTRICT COUNCILRahma Abdu HassaniBagamoyo District CouncilElectronic Records ManagementInformation and Communication TechnologyInternational Organization for StandardizationLocal Government AuthorityRecords Management SystemStatistical Package for the Social SciencesUnited Republic of TanzaniaThis study assessed the effectiveness of file classification systems in supporting fast
record retrieval at Bagamoyo District Council, Tanzania. The study was guided by four
objectives: to identify the file classification systems used at the council, to examine their
effectiveness in supporting fast record retrieval, to identify challenges affecting record
retrieval, and to propose measures for improving file classification systems. A mixed-methods research approach with a case study design was employed. The study involved
a population of 20 respondents comprising records officers, registry staff, administrative
officers, and other employees involved in records management. Since the population was
small, a census approach was adopted, whereby all 20 respondents participated in the
study. Data were collected through questionnaires, interviews, observation, and
document review. Quantitative data were analyzed using descriptive statistics, including
frequencies and percentages, while qualitative data were analyzed using thematic
analysis.
The findings revealed that subject-based file classification systems were the most
commonly used at Bagamoyo District Council and generally supported timely record
retrieval. However, challenges such as misfiling of records, inadequate staff training,
poor indexing systems, and limited storage facilities reduced the efficiency of record
retrieval. The study concluded that effective file classification systems are essential for
improving records accessibility, organizational efficiency, accountability, and service
delivery. It recommends regular staff training, digitization of records, improved indexing
systems, adequate storage facilities, and continuous monitoring of records management
practices to enhance fast and efficient record retrieval within local government
authorities in Tanzania.
Keywords: Records management, file classification systems, record retrieval,
organizational efficiency, Bagamoyo District Council, Tanzania.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk6js54000bg4c5ugm00m50enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk6js54000bg4c5ugm00m50/fileoai:repository.slads.sc.tz:cmsj06ccd002lk8c583vx7gto2026-11-10T09:59:16Zdepartment:RAMtype:dissertationAN ASSESSMENT OF LEVERAGE OF ICT FOR EFFICIENT RECORDS MANAGEMENT IN PUBLIC INSTITUTIONS: A CASE STUDY OF THE AGENCY FOR THE DEVELOPMENT OF EDUCATION MANAGEMENTDoctor Robert MoivanBagamoyo Municipal CouncilElectronic Records ManagementInformation and Communication TechnologyInternational Standard OrganizationPresident’s Office – Regional Administration and Local GovernmentRecords and Archives Management DepartmentRecords Management Records Management AssistantRecords Management SystemSchool of Library Archives and Documentation StudiesUnited Republic of TanzaniaThis study assessed the leverage of Information and Communication Technology
(ICT) for efficient records management in public institutions, using the Agency for
the Development of Education Management (ADEM) as a case study. The study was
conducted to examine the use of ICT in records management, identify the ICT tools
used in managing records, assess the contribution of ICT towards improving records
accessibility and efficiency, and determine the challenges affecting the effective
utilization of ICT in records management. Effective use of ICT is essential for
improving records creation, storage, retrieval, security, accessibility, and overall
service delivery in public institutions.
The study adopted a case study research design and employed a mixed research
approach. Data were collected from 25 respondents through questionnaires and
interviews. Quantitative data were analyzed using frequencies and percentages with
the aid of Microsoft Excel and presented in tables, while qualitative data collected
through interviews were analyzed thematically and supported by respondents’
quotations.
The findings revealed that ADEM uses ICT tools such as computers, Internet/Wi-Fi,
online databases, and email systems to support records management activities. The
study further found that the majority of respondents use ICT in accessing and
managing records, and that ICT has improved records retrieval, reduced the time
required to access information, and enhanced the management of digital records
compared to manual records. However, the findings also identified several
challenges affecting effective ICT utilization, including poor internet connectivity,
inadequate ICT equipment, security and privacy concerns, .
The study concludes that ICT plays a significant role in improving the efficiency of
records management at ADEM by enhancing accessibility, reducing time spent on
records retrieval, and supporting digital records management practices. However,
strengthening ICT infrastructure, providing continuous staff training, improving
vi
system security, and ensuring reliable technical support are necessary to maximize
the benefits of ICT in records management.
The study recommends that ADEM should invest in modern ICT infrastructure,
provide regular ICT training programs for staff, improve internet connectivity,
strengthen electronic records management systems, and develop effective measures
to ensure the security and sustainability of digital records management practices. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj06ccd002lk8c583vx7gtoenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj06ccd002lk8c583vx7gto/fileoai:repository.slads.sc.tz:cmsiw70ew001ck8c52fpmybcw2026-11-10T09:59:17Zdepartment:RAMtype:dissertationAN ASSESSMENT OF FACTORS AFFECTING THE EFFICIENT MANAGEMENT OF STUDENT ACADEMIC RECORDS IN PRIVATE SECTOR; A CASE STUDY AT EXCELLENT COLLEGE HEALTH AND ALLIED SCIENCE IN KINONDONI MUNICIPAL COUNCILBaraka Pamba MasamiQualitative studyInterview guideQuestionnaire guideDescriptive design25 respondentsExcellent College of Health and Allied ScienceKinondoni Municipal CouncilRecords are very important in ensuring that the Education department is governed
effectively and ensure business continuity of academic activity, this study based on
`An assessment of factor affecting the efficient management of student academic
records in private sector case study at excellent college health and allied science. It`s
qualitative in nature and data were collected by using interview guide and
questionnaire guide, Data are analyzed qualitatively and descriptive design is used in
data collection. The population of the study comprised twenty-five 25 respondent which dealing
with academic record in excellent college health and allied science. The study
identified type of students’ academic records generated or received, equipment used
to manage and store student academic record security measures for protect the
student academic record and solution of inefficiency in management of student
academic record in Excellent college health and allied science. The findings of the study reveal that their problem regarding the management of
students’ academic records at Excellent college health and allied science including lack of comprehensive record management policies guideline and standard
procedures, inadequate regulatory framework that are spell out the types of students’ academic record to be generated or received as well as their formats. Inadequate
training and re-training of staff, insufficient funding, inadequate power supply and
low-quality devices used in storage of students’ academic records. The study concluded with recommendations that Excellent college health and allied
science in Kinondoni municipal council should provide guideline and standard
procedures, provision of regulatory framework that are spell out the types of
students’ academic records to be received. Train and re-train staff, provide enough
funding, provide standard power supply as well as better storage equipment for both
physical equipment and electronic equipment used in storage of students’ academic
records.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiw70ew001ck8c52fpmybcwenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiw70ew001ck8c52fpmybcw/fileoai:repository.slads.sc.tz:cmsj27msd0049k8c5eownm6xe2026-11-10T09:59:18Zdepartment:RAMtype:dissertationAN ASSESSMENT OF RECORDS STORAGE FACILITIES IN FACILITATING ACCESSIBILITY OF PUBLIC RECORDS WITHIN THE TANZANIA LOCAL GOVERNMENT AUTHORITIES' OFFICES: CASE STUDY OF BAGAMOYO DISTRICT COUNCILMahamudu Twalibu HusseinInformation TechnologyBagamoyo District CouncilEastern and Southern Africa Regional Branch of the International Council on ArchivesInformation and Communication TechnologyRecords and Archives Management DepartmentRecords storage facilities provide the physical and electronic environment necessary
for preserving and accessibility of public records in Local Government Authorities for
transparency, accountability and effective service delivery. However, many LGAs in
Tanzania, including BDC, face challenges of inadequate storage infrastructure and
system inefficiencies that hinder timely access to public records.
The study was assessed records storage facilities in facilitating accessibility of public
records within Tanzania LGAs, in BDC. The study aimed to examine the types and
adequacy of records storage facilities used in the BDC, assess the effectiveness of
storage systems in facilitating accessibility to administrative records and identify
challenges affecting records accessibility and propose strategies for improvement.
The study used a descriptive design with a mixed research approach. The target
population was 45 staff members at BDC. A sample of 40 respondents was selected
using Yamane’s formula. Data were collected using questionnaires and interview
guides. Quantitative data were analyzed using SPSS and Microsoft Excel and
presented in frequencies and percentages, while qualitative data were analyzed through
content analysis.
The findings revealed that BDC operates a hybrid records storage system. The storage
facilities used was Electronic Storage System (E-Office), filing cabinets and archives
boxes. However, storage facilities were inadequate. Despite this, rated of physical
condition of facilities was good. File retrieving in less than 5 minutes. The system
crashes or slow performance, restoration times ranging from 1 to 10 hours. Major
challenges identified included inadequate storage facilities, inadequate trained staff,
and system crashes. Key strategies proposed included procurement of more storage
equipment and file covers, staff training, and improvement of registry procedures.
The study concludes that BDC has adopted hybrid records storage system, inadequacy
of storage infrastructure and unreliable electronic systems, hinder effective
preservation and accessibility of public records. The study recommends that the BDC
should prioritize procurement of modern storage equipment, ensure adequate supply
of file covers, training staff, and develop disaster recovery plan for E-Office system.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj27msd0049k8c5eownm6xeenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj27msd0049k8c5eownm6xe/fileoai:repository.slads.sc.tz:cmshicdrq000iysc5nawfb8yi2026-11-10T09:59:18Zdepartment:RAMtype:dissertationASSESSMENT OF THE STAFF COMPETENCY IN DIGITAL RECORDS MANAGEMENT AND SERVICE DELIVERY. CASE STUDY MINISTRY OF LANDS, HOUSING AND HUMAN SETTLEMENTS DEVELOPMENT.Ibrahimu Mdachi JaribuStaff competencyDigital records managementService deliveryMinistry of Lands, Housing and Human Settlements DevelopmentAssess staff competencyInfluence of digital records management on service deliveryChallenges affecting digital records managementDescriptive research designMixed research approachSample of 40 respondentsPurposive and simple random samplingData collection: questionnaires, interviews, observation, documentary reviewData analysis: frequencies, percentages, thematic analysisAdequate staff competenciesPositive influence on service deliveryChallenges:Inadequate staff trainingInsufficient ICT infrastructureUnreliable internet connectivityLimited technical supportContinuous training programsImproved ICT infrastructureStrengthened internet connectivityAdequate technical supportThis study examined staff competency in digital records management and service delivery
at the Ministry of Lands, Housing and Human Settlements Development. The specific
objectives of the study were to assess staff competency in digital records management
practices, examine the influence of digital records management practices on service
delivery, and identify the challenges affecting digital records management practices
within the ministry.
The study adopted a descriptive research design and employed a mixed research approach.
A sample of 40 respondents comprising records officers, ICT officers, administrative
officers, and other employees was selected using purposive and simple random sampling
techniques. Data were collected through questionnaires, interviews, observation, and
documentary review. Quantitative data were analyzed using frequencies and percentages,
while qualitative data were analyzed through thematic analysis and presented
descriptively.
The findings revealed that most employees possessed adequate competencies skills
required for effective digital records management, digital records management practices
have a positive influence on service delivery within the ministry. However, the study
identified several challenges affecting effective digital records management practices,
including inadequate staff training, insufficient ICT infrastructure, unreliable internet
connectivity, and limited technical support. These challenges hinder the effective use of
digital records systems and affect the quality-of-service delivery.
The study recommends that the ministry should provide continuous training programmed
on digital records management, improve ICT infrastructure, strengthen internet
connectivity, and provide adequate technical support for digital systems.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmshicdrq000iysc5nawfb8yienAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshicdrq000iysc5nawfb8yi/fileoai:repository.slads.sc.tz:cmshjm544000rysc5ah8tkcfr2026-11-10T09:59:19Zdepartment:RAMtype:dissertationAN EVALUATION ON EFFECTIVE USE OF FILE MOVEMENT CONTROL TOOLS IN PUBLIC OFFICE:A CASE STUDY OF MINISTRY OF LANDS HOUSING AND HUMAN SETTLEMENT DEVELOPMENT,DARESSALAAMMuhamad Rashid MwamziaConservationPreservationSecurity measuresStorage equipmentStorage spaceAutomationHigh volume of recordsInadequate resourcesPoor complianceInadequate staff trainingManual toolsContent analysisDescriptive statisticsQuestionnairesInterviewsQualitative researchCase study designAdministrative officersRecords management officersRegistry officersSample size: 25 respondentsRandom samplingPurposive samplingChallengesAccessibilityMinistry of Lands, Housing and Human Settlement DevelopmentPublic officesFile movement control toolsHigher educationStudent recordsPoliciesDecision-makingAccountabilityGovernancePublic institutionsRecordsRecords are very important in ensuring that public institutions are governed
effectively and efficiently and are accountable to their staff and the community they
serve. The information contained in organizational records needed to be stored in a
planned and coordinated way, because records supported decision-making, provided
evidence of policies, and assisted in proper accountability within the organization. In
academic terms, records also played a crucial role in ensuring that student records
were preserved for the long term, since they contained sensitive academic
information that demonstrated the approval of a student's progress within a higher
education institution.
The aim of this study was to evaluate the effective use of file movement control tools
in public offices, with special reference to the Ministry of Lands, Housing and
Human Settlement Development. The objectives of the study were to identify the
types of file movement control tools used in the registry, to assess the effectiveness
of these tools in facilitating accessibility to files, to examine the challenges affecting
their effective use.
Asample size of 25 respondents was selected using purposive and random sampling
techniques. Respondents from whom data were collected included registry officers,
records management officers, and administrative officers. The study adopted a case
study design and was largely qualitative in nature. Data were collected using
interviews and questionnaires, and were analyzed using descriptive statistics and
content analysis.The study established that although the Ministry used several
manual file movement control tools, their effectiveness was undermined by
inadequate staff training, poor compliance with registry procedures, inadequate
resources, and the high volume of records handled. The study recommended that, in
order for records to be effectively managed, records should be handled by well
trained staff, supported by automation to create additional storage space and proper
storage equipment, and safeguarded through high-quality security measures to ensure
the preservation and conservation of file movement control tools at the Ministry of
Lands, Housing and Human Settlement Development.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmshjm544000rysc5ah8tkcfrenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshjm544000rysc5ah8tkcfr/fileoai:repository.slads.sc.tz:cmsj1ax9e003dk8c565jsk7m22026-11-10T09:59:19Zdepartment:RAMtype:dissertationASSESSMENT OF RECORDS APPRAISAL PRACTICES IN PUBLIC INSTITUTIONS. A CASE STUDY AT BAGAMOYO DISTRCT REGISTRY.Faraja Johnson GidionRecords appraisal practicesPublic institutionsBagamoyo District CouncilStaff awareness & understandingAppraisal proceduresMethods & criteriaRetention schedulesLegal and administrative valueFinancial valueAppraisal guidelines & policiesAdministrative valueTraining of records personnelBDC Bagamoyo District Council ERM Electronic Records Management ICT Information and Communication Technology ISO International Standard Organization PO-RALG President’s Office – Regional Administration and Local Government RAMD Records and Archives Management Department RM Records Management RMA Records Management Assistant RMS Records Management System SLADS School of Library Archives and Documentation Studies SLADSSO School of Library, Archives and Documentation Studies Students Organization URT United Republic of TanzaniaThis study assessed records appraisal practices in public institutions using Bagamoyo
District Council as a case study. The study was conducted to examine staff awareness
and understanding of records appraisal procedures, identify the methods and criteria
used in appraising records, assess the availability and use of appraisal guidelines,
policies, and retention schedules, and determine the challenges affecting effective
records appraisal practices.
The study employed a case study research design and adopted qualitative research
approach. Data were collected from a sample of 30 respondents, whereby 25
respondents were issued questionnaires, of which 20 successfully returned them, while 5
key informants participated in interviews. Quantitative data were analyzed using
frequencies and percentages with the aid of Microsoft Excel and presented in tables,
whereas qualitative data were analyzed using thematic analysis and supported by
respondents' quotations.
The findings revealed that the majority of respondents were aware of records appraisal
procedures and had a good understanding of appraisal practices. Most respondents
acquired their knowledge through personal experience and on-the-job training rather
than formal professional education. The study further found that retention schedules and
legal and administrative value assessment were the most commonly used methods for
appraising records, while financial and administrative value were the main criteria used
in determining whether records should be retained or disposed of. The findings also
identified several challenges affecting effective records appraisal practices, including
lack of appraisal guidelines and retention schedules, inadequate training of records
personnel, poor records management infrastructure, and limited management support.
The study concludes that although records appraisal practices are implemented at
Bagamoyo District Council, their effectiveness is constrained by inadequate institutional
support, insufficient professional training, and limited application of standardized
vii
viii
appraisal tools. The study recommends that public institutions strengthen records
appraisal policies and retention schedules, provide continuous professional training for
records management personnel, improve records management infrastructure, and
allocate adequate resources to enhance effective records appraisal practices and improve
organizational efficiencySchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1ax9e003dk8c565jsk7m2enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1ax9e003dk8c565jsk7m2/fileoai:repository.slads.sc.tz:cmsj0yc150034k8c50xd12mva2026-11-10T09:59:21Zdepartment:RAMtype:dissertationAN INVESTIGATION ON RECORDS MANAGEMENT IN EVIDENCE BASED DECISION MAKING IN PUBLIC INSTITUTIONS: A CASE STUDY OF BAGAMOYO DISTRICT COURTLiliani Hamisi kifuntaElectronic Records Management Systems (ERMS)Operational efficiencBagamoyo District CouncilRecords retrieval and accessICT infrastructureCapacity building and staff trainingRecords management policiesABSTRACT
The study focused on investigating records management in evidence-based decision
making in public institutions, whereby the study was conducted at Bagamoyo District
Court. The study involved a sample size of 30 respondents who were selected through
purposive and simple random sampling techniques. Data were collected through
interviews and questionnaires.
The findings of the study revealed that majority of respondents indicated that records
management was considered as a fundamental part of the judicial decision-making
process. The findings of the study implied that records management contributed
significantly to the development of court operations as it supported timely and fair
decisions through proper record-keeping practices.
The findings revealed that the number of case files retrieved, completeness of case
records, accessibility of evidence, and timely availability of court documents were the
types of records management evidence collected and used in the court. The findings
revealed that lack of staff skills, as many court staff lacked adequate training on using
information technology in managing court records, presented a wide variety of
technological challenges to making these records useful in supporting judicial decision
making. Also, lack of supportive policies was identified, as most of the court records
management practices operated without clearly implemented policies that act as
blueprint statements. The findings also showed lack of budget and lack of
infrastructures, as the court had suffered severe budget cuts from the government in
recent years, forcing it to cut down on qualified personnel, infrastructures and
motivations that were supportive in managing court records information. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0yc150034k8c50xd12mvaenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0yc150034k8c50xd12mva/fileoai:repository.slads.sc.tz:cmsj0jkfc002vk8c5979zohaa2026-11-10T09:59:22Zdepartment:RAMtype:otherANEVALUATIONOFTHEDISASTERRECOVERYPLANANDITS EFFECTIVENESSINTANZANIALOCALGOVERNMENT AUTHORITIES:ACASESTUDYOF BAGAMOYODISTRICTTOWN COUNCILJeska Bonifas KaloliDisaster Recovery PlanInformation and Communication TechnologyInternational Organization for StandardizationLocal Government AuthorityLocal Government AuthoritieThis study evaluated the disaster recovery plan and its effectiveness in Tanzania Local
Government Authorities, using Bagamoyo District Council as a case study. The study
aimed to examine the existing disaster recovery planning frameworks and practices,
assess the effectiveness of disaster recovery plans and their implementation, identify the
challenges hindering effective disaster recovery planning and implementation, and
propose appropriate solutions to improve disaster recovery effectiveness.
A mixed-method research approach and descriptive research design were employed.
Data were collected from a sample of 30 respondents comprising administrative staff,
technical/ICT staff, and heads of departments through questionnaires and structured
interviews. Quantitative data were analyzed using descriptive statistics, while qualitative
data were analyzed using content analysis.
The findings revealed that Bagamoyo District Council has established disaster recovery
planning frameworks and practices, including disaster recovery policies, business
continuity plans, emergency response procedures, and data backup and recovery
mechanisms. These frameworks contribute to maintaining continuity of public services
during and after disasters. However, the study found that the effectiveness of disaster
recovery plans is constrained by inadequate funding, limited technological resources,
poor infrastructure, shortage of skilled personnel, weak coordination, and insufficient
disaster preparedness. The findings further indicated that improving ICT infrastructure,
increasing budget allocation, conducting regular simulation exercises.
The study concludes that effective disaster recovery planning is essential for ensuring
continuity of public services, strengthening institutional resilience, and improving the
capacity of local government authorities to respond to and recover from disasters.
The study recommends increased investment in disaster recovery infrastructure and
modern technologies, adequate budget allocation, regular staff training and simulation
vi
exercises, strengthened coordination among stakeholders, and continuous monitoring
and review of disaster recovery plans. Implementing these recommendations will
improve disaster preparedness and enhance recovery effectivenessSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0jkfc002vk8c5979zohaaenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0jkfc002vk8c5979zohaa/fileoai:repository.slads.sc.tz:cmsj053er002jk8c5n4cl9lrm2026-11-10T09:59:23Zdepartment:RAMtype:dissertationTHE ROLE OF RECORDS MANAGEMENT IN ENHANCING TRANSPARENCY IN LOCAL GOVERNMENT AUTHORITIES IN TANZANIA: A CASE OF BAGAMOYO DISTRICT LAND COUNCIL Jesca Moses KibonaRecords managementTransparency and accountabilityService deliveryRecords retrieval and accessElectronic records management systems (ERMS)Staff compliance and awarenessABSTRACT
This study assessed the role of records management in enhancing transparency at
Bagamoyo District Land Council in Tanzania. It was guided by three objectives: to
examine the existence of records management policies and procedures, assess staff
awareness of and compliance with records management practices, and evaluate the
efficiency of records access and retrieval at the council.
A descriptive research design was used. The target population comprised 42 staff
members working in registry, records management, land administration and
administrative sections. Data were collected through questionnaires and interviews.
Thirty-nine respondents participated, representing a response rate of 92.9%.
Quantitative data were analysed using frequencies and percentages, while qualitative
data were analysed thematically.
The findings showed that 68.6% of respondents confirmed the existence of records
management policies and procedures, while 77.1% reported that documentation of
records created and received was maintained. Furthermore, 77.1% were aware of
records management policies, 74.3% indicated staff compliance with established
procedures, 68.6% agreed that records could be located quickly, 82.9% confirmed
the existence of file movement controls, and 80.0% reported that retrieval delays
negatively affected transparency and service delivery.
The study concludes that effective records management strengthens transparency,
accountability and efficient service delivery. It recommends strengthening policies
and procedures, increasing staff training, improving storage facilities and expanding
electronic records management systems at Bagamoyo District Land Council.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj053er002jk8c5n4cl9lrmenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj053er002jk8c5n4cl9lrm/fileoai:repository.slads.sc.tz:cmsk9v9i2001mg4c5c3k0lm2z2026-11-10T09:59:24Zdepartment:RAMtype:dissertationAN EVALUATION OF INSTITUTIONAL READINESS FOR VITAL RECORD MITIGATION IN PUBLIC SECTOR ORGANIZATION: CASE STUDY OF DEPARTMENT OF NATURAL RESOURCES AND LAND OFFICE IN BAGAMOYO DISTRICTDebora Malekana KandiVital Records MitigationInstitutional ReadinessDisaster Recovery PlansDepartment of Natural Resources and Land OfficeBagamoyo DistrictDigital Backup PracticesThis study evaluated the institutional readiness for vital record mitigation at the
Department of Natural Resources and Land Office in Bagamoyo District, Tanzania.
The specific objectives were to identify and categorize vital records and assess their
vulnerability levels; assess the adequacy of technical infrastructure for vital records
mitigation; examine the policy and regulatory framework governing vital records
protection; and develop a strategic roadmap for improving institutional readiness.
The study employed a descriptive case study design with a mixed-methods approach.
Data were collected from 25 respondents comprising department heads, land officers,
resources officers, records management officers, surveyors, administrative support
staff, and IT support staff using questionnaires, interviews, observation checklists, and
document analysis Findings revealed that the department holds critical vital records
including land title deeds, land registers, survey plans, natural resource permits, and
leases, although staff most frequently. Institutional readiness was found to be
inadequate. Only 36 percent of respondents were very familiar with the concept of
vital records, and 44 percent were not familiar with it at all. Physical storage conditions
were poor, with 64 percent rating storage areas as fair to poor, and storage facilities
lacked fire extinguishers, smoke detectors, and climate control. Digital backup
practices, while more common than adequate physical storage, remained concentrated
on the departmental server, with only 4 percent using cloud or off-site backup and 20
percent reporting no regular backup procedures at all. Policy implementation was
weak, as 68 percent of respondents were unaware of any vital records protection policy
or unsure of its existence, and 72 percent reported that no disaster recovery plan
existed. Staff awareness of vital records concepts was moderate but not translated into
systematic protection practices. The study concludes that the department demonstrates
low institutional readiness for vital records mitigation, characterized by significant
gaps in infrastructure, complementation, staff capacity, and disaster preparedness. The
study recommends investment in archival-standard storage infrastructure, redundant
digital backup, formalization and communication of vital records policy and disaster
recovery plans, and sustained staff training.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk9v9i2001mg4c5c3k0lm2zenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk9v9i2001mg4c5c3k0lm2z/fileoai:repository.slads.sc.tz:cmsk81lym000xg4c52c241itn2026-11-10T09:59:24Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE EFFECTIVENESS ON RECORDS RETENTION AND DISPOSAL SCHEDULE IN GOVERNING THE INFORMATION LIFECYCLES AT BAGAMOYO DISTRICT COUNCILImani Daudi MatolaRecords Retention and Disposal Schedule (RRDS)Information Lifecycle ManagementBagamoyo District CouncilRecords and Archives ManagementRegulatory ComplianceLocal Government AuthoritiesThis study assessed the effectiveness of the Records Retention and Disposal Schedule
(RRDS) in governing information lifecycles at Bagamoyo District Council. The study was
guided by three specific objectives: to evaluate the alignment of the current records
retention and disposal schedule with legal and regulatory requirements; to analyze the
implementation of the schedule in governing information lifecycles; and to examine the
challenges hindering its effective implementation.
The study adopted a case study design within a mixed methods approach, drawing data
from a sample of 44 respondents comprising Records Management Officers and Clerks,
Heads of Departments, Registry Staff and Administrative Assistants, ICT Officers, the
District Records Manager, and Internal Auditors, through questionnaires, interviews,
document review, and observation.
The findings revealed that although Bagamoyo District Council has an approved records
retention and disposal schedule, it is only partially aligned with the Records and Archives
Management Act No. 3 of 2002 and its Regulations of 2007, with retention periods and
coverage of record series not fully updated to reflect the prevailing legal and regulatory
environment. The schedule was found to be available and moderately implemented,
contributing positively to improved information management and faster retrieval of
records, although its application across departments remained inconsistent. The study
further established that inadequate staff training, limited financial and material resources,
low staff awareness, and inadequate management support were the principal challenges
constraining effective implementation of the schedule.
The study recommends that the council institutionalize regular reviews of the schedule,
extend its coverage to all departmental record series, invest in staff training and records
management infrastructure, and strengthen management support and supervision, while
the Tanzania Records and Archives Management Department (RAMD) provides
continuous technical guidance and compliance monitoring to local government authorities.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk81lym000xg4c52c241itnenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk81lym000xg4c52c241itn/fileoai:repository.slads.sc.tz:cmsisufsl000ik8c5qv412sd72026-11-10T09:59:24Zdepartment:RAMtype:dissertationAN ASSESSMENT OF RECORDS MANAGEMENT PRACTICES FOR EFFECTIVE SERVICE PROVISION IN PRIMARY SCHOOLS: A CASE OF MAJENGO PRIMARY SCHOOL – BAGAMOYO.Chambi Nchimbi (np1433/0107/2019)Records managementService provisionPrimary schoolsMajengo Primary SchoolBagamoyo DistrictMixed-methods designStratified random samplingPurposive samplingQuestionnairesInterviewsObservation checklistAcademic records (attendance registers, report cards, assessment records)Administrative records (meeting minutes, correspondence files, inventory registers)Financial records (receipts, payment vouchers, cash books)Personnel records (staff files, leave forms) Information retrievalPupil progress trackingReport writingAccountabilityDecision-makingChallenges (lack of filing equipment, absence of organizing system, excessive workload, lack of training, poor storage, record loss/misplacement)Recommendations (filing equipment, filing system, staff training, dedicated records officer, improved storage conditions)ECM: Enterprise Content Management EDRMS: Electronic Document and Records Management System EFA: Education for All HR: Human Resources ICT: Information and Communication Technologies ISO: International Organization for Standardization NEMIS: National Education Management Information System PO-RALG: President's Office – Regional Administration and Local Government SDG: Sustainable Development Goal SLADS: School of Library, Archives and Documentation Studies SPSS: Statistical Package for the Social Sciences URT: United Republic of TanzaniaThis study assessed records management practices for effective service provision in
primary schools, using Majengo Primary School in Bagamoyo District as a case study. A
mixed-methods Design was employed, involving a sample of 30 respondents selected
through stratified random and purposive sampling. Data were collected using
questionnaires, interviews, and an observation checklist. The findings revealed that
Majengo Primary School maintains various types of records, including pupil academic
records (attendance registers, report cards, assessment records), administrative records
(meeting minutes, correspondence files, inventory registers), financial records (receipts,
payment vouchers, cash books), and personnel records (staff files, leave forms). The study
found that effective records management contributes positively to service provision by
saving time in information retrieval, enabling accurate tracking of pupil progress,
facilitating report writing, ensuring accountability during inspections, and supporting
informed decision-making. However, the study identified significant challenges,
including lack of filing equipment and supplies, absence of a clear organizing system,
excessive workload for teachers, lack of training on records management, poor storage
conditions, and frequent loss or misplacement of records. The study concludes that while
the importance of records management is recognized at Majengo Primary School,
practices are suboptimal due to resource constraints and lack of systematization.
Recommendations include the urgent provision of filing equipment and supplies,
development and implementation of a clear school-wide filing system, comprehensive
training for all staff on records management principles, allocation of a dedicated record
officer, and improvement of physical storage conditionsSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsisufsl000ik8c5qv412sd7enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsisufsl000ik8c5qv412sd7/fileoai:repository.slads.sc.tz:cmsj14pza0038k8c5kitf4cq92026-11-10T09:59:26Zdepartment:RAMtype:otherRESEARCH TITLE: AN EVALUATION OF COMPLIANCE WITH GOVERNING RECORDS MANAGEMENT FRAMEWORKS IN THE PUBLIC SECTOR: A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL. Rosemary Bomani KituhoBusiness Registrations and Licensing AgencyInternational Council on ArchivesInformation and Communication TechnologyInternational Records Management TrustAlthough Tanzania has established legal and policy frameworks to guide records
management in public institutions, compliance remains inconsistent, affecting
accountability and service delivery. This study evaluated compliance with governing
records management frameworks at Bagamoyo District Council. The general
objective was to assess compliance, while the specific objectives were to: (i) assess
the level of compliance among staff and action officers, (ii) identify factors affecting
compliance, and (iii) examine existing practices and measures used to support
compliance. A descriptive case study design was employed. The study involved 25
respondents selected through purposive and simple random sampling techniques.
Data were collected using questionnaires, interviews, and documentary review.
Quantitative data were analysed using descriptive statistics, while qualitative data
were analysed thematically. The findings revealed a moderate level of compliance.
Respondents were generally aware of the Records and Archives Management Act No.
3 of 2002, but awareness and accessibility of other frameworks were limited.
Compliance varied across departments, with some staff relying on routine practices
instead of approved procedures. Institutional and resource constraints including
inadequate training, shortage of qualified personnel, limited financial resources,
weak monitoring mechanisms, and insufficient ICT infrastructure were identified as
the main barriers to compliance. The study concludes that effective compliance
depends not only on the existence of frameworks but also on institutional support,
continuous staff training, adequate resources, and effective monitoring. It
recommends strengthening staff capacity, improving access to frameworks,
enhancing ICT infrastructure, allocating sufficient resources, and conducting regular
monitoring and audits. A key policy implication is that sustainable compliance in
local government requires investment in both human and technological capacity to
ensure accountability and improved service delivery
viSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj14pza0038k8c5kitf4cq9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj14pza0038k8c5kitf4cq9/fileoai:repository.slads.sc.tz:cmsj1iwgl003lk8c5z5m8vsfk2026-11-10T09:59:27Zdepartment:RAMtype:dissertationEVALUATION OF CUSTOMER SERVICE DELIVERY IN THE ORGANIZATION. A CASE STUDY OF LAND REGISTRY IN BAGAMOYO DISTRICT COUNCIL.Fides Bernadini KavisheCustomer service1Customer Service DeliveryLocal Government AuthorityInformation and Communication TechnologyThis study assessed the evaluation of customer service delivery at the Land Registry.
The study was conducted to assess the quality of customer service provided at the
registry, examine customers’ level of satisfaction with the services offered, and identify
challenges affecting effective customer service delivery. Effective customer service
delivery is essential in ensuring timely access to services, improving customer
satisfaction, strengthening public trust, and enhancing the overall performance of land
administration institutions.
The study employed a descriptive survey research design and adopted a mixed methods
approach, combining quantitative and qualitative methods. Data were collected from 25
respondents through questionnaires and interviews. Quantitative data were analyzed
using descriptive statistics such as frequencies and percentages with the assistance of
Microsoft Excel, while qualitative data were analyzed thematically. The findings were
presented using tables and narrative explanations.
The findings revealed that the Land Registry generally provided satisfactory customer
services, with the majority of respondents reporting positive experiences regarding
service quality, staff attitude, and service accessibility. The study found that 60% of
respondents rated customer service quality positively, while 76% expressed satisfaction
with the services provided. However, the study identified several challenges affecting
effective service delivery, including lack of clear information, poor communication, long
waiting times, and complicated service procedures.
The study concludes that customer service delivery at the Land Registry was generally
effective; however, improvements are required to address existing service gaps and
enhance customer experiences. The study recommends strengthening customer
communication, simplifying service procedures, reducing waiting times, improving
vi
feedback mechanisms, and providing continuous customer service training for staff to
ensure efficient and customer-centered service delivery. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1iwgl003lk8c5z5m8vsfkenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1iwgl003lk8c5z5m8vsfk/fileoai:repository.slads.sc.tz:cmsj0897u002nk8c5bm9d6fgu2026-11-10T09:59:27Zdepartment:RAMtype:dissertationAN ASSESSMENT OF APPLICABILITY OF RECORD CONTROL TOOLS IN HANDLING OF RECORD IN PUBLIC ORGANIZATION: A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL. Peo Valentino MadeteRecords control toolsrecords handlingbagamoyo district councilpublic organizationrecords managementStudy assessed the applicability of record control tools in the handling of records at
Bagamoyo District Council, a public organization in Tanzania. The study was motivated
by the persistent gap between the formal adoption of manual record control tools, such
as file movement registers This, tracking registers, correspondence registers, and file
indexes, and their actual application in day-to-day registry operations, a gap that resulted
in delayed file retrieval, weakened transparency and accountability, and wastage of
organizational resources. Guided by the Records Life Cycle Theory and the
Accountability Theory, the study pursued four specific objectives: to identify the types
of record control tools commonly used, to examine how these tools were applied in
handling records, to evaluate their effectiveness in promoting efficiency, transparency
and accountability, and to identify the challenges affecting their proper application at the
Council. The study adopted a case study research design and a mixed-methods approach,
combining quantitative and qualitative techniques. Data were collected from a sample of
27 respondents, comprising Records Officers, Registry Staff, and Administrative Staff,
selected through purposive and Census (total population) technique, using questionnaires,
interviews, 25 questionnaires were fully completed and analyzed. Findings revealed that
the Incoming Correspondence Register was the most commonly used tool (40%),
applied mainly through movement census and circulation audits (40%) and the tracking
of file movement (32%). Record control tools were rated as very effective or effective
by 76% of respondents in promoting efficiency, transparency, and accountability.
However, their application was constrained by a shortage of storage facilities (36%),
insufficient financial resources (32%), and inadequate staff training (20%). The study
concludes that although record control tools were generally effective, resource-related
challenges limited their full applicability, and recommends that the Council expand
storage facilities, allocate adequate funds for records management, and conduct regular
staff training, while policy makers strengthen national guidelines on records
management in public organizations.
viSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0897u002nk8c5bm9d6fguenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0897u002nk8c5bm9d6fgu/fileoai:repository.slads.sc.tz:cmsiw8fx4001ek8c5nffhfh602026-11-10T09:59:27Zdepartment:RAMtype:dissertationAN INVESTIGATION OF EFFECTIVE PAPER RECORDS MANAGEMENT PRACTICES IN ENHANCING SERVICE DELIVERY AT BAGAMOYO MUNICIPAL COUNCILFrancis Ezrael MwakasungulaRecords management practicesService deliveryBagamoyo Municipal CouncilRecords creation and registrationStorage and filingClassification and indexingThis study investigated effective paper records management practices in enhancing
service delivery at Bagamoyo Municipal Council, guided by three objectives: to identify
existing records management practices, to examine the effectiveness of existing records
management systems, and to establish the challenges facing effective records
management at the Council. A mixed methods design was adopted, combining
qualitative and quantitative approaches. The target population was 27 administrative
officers and department heads, from which a sample of 25 respondents was drawn using
the Yamane formula, through simple random and purposive sampling. Data were
collected using questionnaires, interviews and observation, and analysed using SPSS.
Findings showed that records creation and registration, storage and filing, classification
and indexing, retrieval and access, and disposal and archiving were the main practices
applied, with creation and registration the most consistently practiced while
classification, retrieval and disposal received less attention. Existing systems were only
moderately effective, as delays in locating files and inconsistent filing reduced
efficiency and accountability. Key challenges included lack of professional training,
inadequate storage infrastructure, limited financial resources, absence of retention
schedules, outdated filing systems, and weak policy implementation. The study
concluded that the Council has not fully adopted a comprehensive records lifecycle
approach, and recommends staff training, improved storage infrastructure, retention
schedules, standardized filing systems, stronger compliance monitoring, and increased
budget allocation.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiw8fx4001ek8c5nffhfh60enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiw8fx4001ek8c5nffhfh60/fileoai:repository.slads.sc.tz:cmsj1daeu003hk8c5dtjclcln2026-11-10T09:59:28Zdepartment:RAMtype:other ASSESSMENT OF VITAL RECORDS PROTECTION IN PUBLIC OFFICES. A CASE STUDY OF BAGAMOYO DISTRICT LAND OFFICE. Gulam Halfani Saidi (np1156/0113/2022)Vital records protectionBagamoyo District Land OfficeDisaster recovery and backup proceduresElectronic Records Management Systems (ERMS)Policy compliance and awarenessICT infrastructure and storage facilitiesPublic administration and accountabilityABSTRACT
This study assessed the protection of vital records in public offices using Bagamoyo
District Land Office as a case study. The study was guided by three objectives: to examine
the vital records protection measures practiced in public offices, to assess compliance with
policies and guidelines governing vital records protection, and to identify challenges
affecting the protection of vital records. The study was motivated by the increasing need
to protect vital records for effective service delivery, accountability and organizational
continuity in public institutions.
The study employed a case study research design using both qualitative and quantitative
approaches. Data were collected from a sample of 30 respondents comprising records
officers, administrative officers and registry staff through questionnaires, interviews and
observation. The collected data were analyzed using Microsoft Excel and Microsoft Word,
and the findings were presented using tables and descriptive explanations.
The findings revealed that Bagamoyo District Land Office has established several vital
records protection measures, including secure storage facilities, records classification
systems, electronic records management systems, disaster recovery plans and backup
procedures. The study further found that policies and guidelines for records protection
were available, staffs was generally aware of these policies and most had received training
on records management. However, the study identified several challenges affecting
effective protection of vital records, including inadequate ICT infrastructure, inadequate
storage facilities, insufficient staff training and weak policy implementation.
The study recommends increased investment in digital records management technologies,
continuous staff training, adequate funding, improved storage facilities and stronger
monitoring of compliance with records management policies. Future studies should
examine vital records protection in other public institutions to allow broader comparison
of findingSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1daeu003hk8c5dtjclclnenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1daeu003hk8c5dtjclcln/fileoai:repository.slads.sc.tz:cmsj2byp7004bk8c5o47mj2ru2026-11-10T09:59:28Zdepartment:RAMtype:otherANASSESSMENTONSTRATEGIESOFPROTECTINGCOPYRIGHTED INFORMATIONMATERIALINACADEMICLIBRARIES:ACASESTUDY OFMARIANUNIVERSITYCOLLEGEAsanath Sefu RashidiDigital Rights ManagementInformation and Communication TechnologyInternational Federation of Library Associations and InstitutionsMarianUniversityCollegeOnline Public Access CatalogueThis study assessed the strategies used in protecting copyrighted information materials
in academic libraries, with specific reference to Marian University College. The study
was guided by four specific objectives: to examine the laws guiding the use of
copyrighted information materials, to establish the level of awareness among library
staff and users regarding copyrighted information materials, to identify challenges faced
by academic libraries in protecting copyrighted information materials, and to suggest
measures for improving copyright protection in academic libraries.
The study employed a descriptive research design and a mixed research approach
involving both qualitative and quantitative methods. A sample of 50 respondents was
selected from a population of 500 library users and staff members. Data were collected
through questionnaires and interviews. Quantitative data were analyzed using
descriptive statistics, while qualitative data were analyzed through content analysis.
The findings revealed that the majority of respondents were aware of copyright laws and
recognized their importance in protecting intellectual property rights. The study further
established that awareness of copyrighted information materials among library staff and
users was generally satisfactory. However, several challenges were identified, including
inadequate awareness among some users, digital piracy, insufficient copyright training,
weak enforcement mechanisms, and limited resources for copyright management. The
study also found that continuous training, awareness programs, strengthening copyright
policies, adoption of technological protection measures, and regular monitoring were
effective strategies for improving copyright protection in academic libraries.
The study concludes that although Marian University College has made efforts to protect
copyrighted information materials, more institutional commitment is needed to address
existing challenges. The study recommends enhancing copyright awareness programsSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2byp7004bk8c5o47mj2ruenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2byp7004bk8c5o47mj2ru/fileoai:repository.slads.sc.tz:cmsirit08000ck8c5m9xk4ktq2026-11-10T09:59:29Zdepartment:RAMtype:dissertationAN ASSESSMENT ON EFFECTIVE MEDICAL RECORDS MANAGEMENT FOR IMPROVING SERVICE DELIVERY IN PUBLIC HOSPITALS: A CASE STUDY OF BAGAMOYO DISTRICT HOSPITAL.Agustino Joseph MkonoMedical Records ManagementElectronic Medical Records (EMR)GoTHOMISHybrid Records System Patient History Records Duplication Service Delivery Bagamoyo District Hospital Tanzania Healthcare Records Staff ShortageAMRO Assistant Medical Records Officer BDH Bagamoyo District Hospital EHMS Electronic Health Management System EHR Electronic Health Record EMR Electronic Medical Records ERMS Electronic Record Management System GoTHOMIS Government of Tanzania Hospital Management Information System ICT Information and Communication Technology IRMT International Records Management Trust ISO International Organization for Standardization MOI Muhimbili Orthopaedic Institute MoH Ministry of Health MRO Medical Records Officer NARA National Archives and Records Administration SLADS School of Library, Archives and Documentation Studies WHO World Health OrganizationThis study assessed the effectiveness of medical records management in improving
healthcare service delivery at Bagamoyo District Hospital (BDH), Coast Region,
Tanzania. It was guided by three objectives: to examine current medical records
management practices at BDH, to assess the existing infrastructure for managing patient
records, and to identify the challenges affecting records management at the hospital.
The study was prompted by the fact that, although BDH registers patients electronically
through the Government of Tanzania Hospital Management Information System
(GoTHOMIS), clinical information is still recorded in a separate paper file, and when
such a file cannot be traced, a new one is often opened instead, so that a patient's earlier
medical history is not always carried forward. A descriptive research type and a cross-sectional design were adopted, combining questionnaires and an interview. A sample of
25 respondents was drawn from a target population of 46 staff, comprising 8 doctors, 10
nurses, 3 ward clerks, 3 patient administration staff, and 1 Medical Records Officer,
selected through probability and purposive sampling. All 25 questionnaires were
returned, giving a 100 percent response rate. Findings showed that BDH operates a
hybrid records system, with electronic registration through GoTHOMIS alongside
manual paper files, coordinated mainly by the Medical Records Officer. A new file is
opened whenever an old one cannot be traced, a practice reported by 72 percent of
respondents, mainly resulting in loss of patient history, duplication of records, and
delays in service. Although all respondents confirmed the availability of an Electronic
Medical Records system, its use remains limited mainly to registration, while filing,
storage, and retrieval are still done manually. The main challenges were limited use of
the electronic system, poor filing and retrieval, and a shortage of trained records staff.
The study concludes that records management at BDH is only partially effective in
supporting service delivery, and recommends that hospital management expand
electronic system use beyond registration, recruit and train additional records staff, and
set clear procedures for tracing files before new ones are opened.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsirit08000ck8c5m9xk4ktqenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsirit08000ck8c5m9xk4ktq/fileoai:repository.slads.sc.tz:cmsixef3y0021k8c5eqlzoejw2026-11-10T09:59:29Zdepartment:RAMtype:dissertationEFFECTIVENESS OF APPRAISAL OF PUBLIC RECORDS IN TANZANIA LOCAL GOVERNMENT AUTHORITY: THE CASE STUDY OF UBUNGO MUNICIPAL COUNCIL IN TANZANIA Raju Azadi MakambiQualitative Case Study DesignAppraisal ChallengesStorage Space Management & Retrieval EfficiencyRecords Retention and Disposal SchedulesMacro Records Appraisal ApproachMacro RecMacro Records Appraisal Approachords Appraisal ApproachUbungo Municipal Council (UMC)Public Records AppraisalABSTRACT
Appraisal of public records in Tanzania Local Government Authorities has often been
poorly handled, resulting in accumulation of records of no value, inefficient use of
storage space and delays in retrieval. This study assessed the effectiveness of appraisal
of public records in Tanzania Local Government Authorities, using Ubungo Municipal
Council (UMC) as a case study. The study was guided by three specific objectives: to
explore the approaches and procedures used to appraise records at UMC; to analyze
the challenges facing the appraisal process at UMC; and to determine the importance
of appraising public records at UMC.
The study adopted a case study research design and employed a qualitative approach,
supported by both primary and secondary data collection methods. Primary data were
collected through interviews and questionnaires, while secondary data were obtained
through documentary review. A non-probability, purposive sampling technique was
used to select respondents from among the records staff and management of UMC.
The findings revealed that UMC applies a macro records appraisal approach, mainly
relying on an appraisal team and existing retention and disposal schedules to determine
the value of records. The study further established that the appraisal process at UMC
is affected by a number of challenges, including inadequate awareness and technical
skills among staff, insufficient funding, lack of adequate guiding tools and limited
cooperation between records staff and other departments. Despite these challenges, the
study found that appraisal of records at UMC brings notable benefits, including
creation of adequate storage space, protection of records of enduring value, improved
efficiency in records retrieval and enhanced service delivery.The study concludes that
although UMC recognizes the importance of records appraisal, its effectiveness is
undermined by inadequate resources, limited skills and weak guiding frameworks. The
study recommends provision of sufficient funds for appraisal programmes,
strengthening of cooperation between records staff and other employees, and regular
review and revision of records professional training programmes. These measures are
expected to improve the effectiveness of records appraisal at UMC and other local
government authorities in Tanzania.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsixef3y0021k8c5eqlzoejwenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsixef3y0021k8c5eqlzoejw/fileoai:repository.slads.sc.tz:cmsj1n6dw003rk8c57binr2e02026-11-10T09:59:29Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE APPLICABILITY OF ELECTRONIC OFFICE MANAGEMENT SYSTEMS IN ENHANCING SERVICE DELIVERY IN PUBLIC INSTITUTIONS: A CASE STUDY OF THE INSTITUTE OF SOCIAL WORK (ISW), TANZANIA.Elia Barege EvanceElectronic Office Management SystemsInformation and Communication TechnologyInstitute of Social WorkInternational Organization for StandardizationLocal Area NetworkThis study assessed the applicability of Electronic Office Management Systems
(EOMS) in enhancing service delivery in public institutions, using the Institute of
Social Work (ISW) in Tanzania as a case study. The study was guided by three
specific objectives: to identify the types of electronic office management systems
used by the institution, to examine the extent to which Electronic Office
Management Systems are applied at ISW and to determine the challenges affecting
the applicability of these systems in enhancing service delivery.
A descriptive research design was adopted. Both quantitative and qualitative research
approaches were employed to obtain comprehensive data. The study involved a
sample of 25 respondents selected through appropriate sampling techniques. Data
were collected using questionnaires and interviews, and the findings were analyzed
using the Statistical Package for the Social Sciences (SPSS), where frequencies and
percentages were used to present quantitative data, while qualitative data were
analyzed thematically.
The findings revealed that Electronic Office Management Systems have significantly
improved service delivery by enhancing efficiency, speeding up information
retrieval, strengthening communication, improving record accessibility, and
promoting accountability within the institution. The study also found that ISW
utilizes several electronic office management systems to support its daily
administrative and records management activities.
Despite these benefits, the study identified several challenges affecting the effective
application of Electronic Office Management Systems, including inadequate ICT
infrastructure, limited financial resources, insufficient staff training, system
maintenance challenges, and resistance to technological change.
The study concludes that Electronic Office Management Systems play a significant
role in improving service delivery in public institutions. It recommends that public
institutions invest in modern ICT infrastructure, strengthen staff capacity through
continuous training, allocate adequate financial resources for system maintenance
and upgrades, and develop policies that support the effective implementation and
sustainable use of Electronic Office Management Systems.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1n6dw003rk8c57binr2e0enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1n6dw003rk8c57binr2e0/fileoai:repository.slads.sc.tz:cmsj0dudn002pk8c58tiu90662026-11-10T09:59:30Zdepartment:RAMtype:dissertationASSESSING THE INFLUENCE OF RAPID TECHNOLOGICAL CHANGE ON RECORD MANAGEMENT PRACTICES IN PUBLIC INSTITUTIONS, A CASE STUDY OF THE TANZANIA REVENUE AUTHORITY (TRA) BAGAMOYORebeca Mange JosephElectronic Fiscal Device Management SystemGeneral Data Protection RegulationIntegrated Customs Management SystemInformation and Communication TechnologiesThis study assessed the influence of rapid technological change on record
management practices in public institutions, using the Tanzania Revenue Authority
(TRA) Bagamoyo as a case study. Specifically, the study examined the influence of
digital record systems on records management practices, assessed the impact of
technological infrastructure and internet connectivity, and identified the challenges
associated with managing records in a rapidly changing technological environment.
A mixed-methods research approach was employed using a descriptive case study
design. Data were collected from 32 respondents selected through purposive and
simple random sampling techniques. Questionnaires, semi-structured interviews, and
observation checklists were used to gather quantitative and qualitative data.
Quantitative data were analyzed using the Statistical Package for the Social Sciences
(SPSS) through descriptive statistics, while qualitative data were analyzed using
thematic analysis. The findings revealed that the adoption of digital record systems
has significantly improved the efficiency, accessibility, retrieval, and security of
records at TRA Bagamoyo. Technological advancements have enhanced the speed
and quality of records management services; however, frequent technological
changes have also introduced challenges, including inadequate staff training and
difficulties in adapting to new technologies. These challenges affect the effective
implementation and sustainability of digital records management practices.
The study concludes that although rapid technological change has positively
transformed records management at TRA Bagamoyo, its full benefits can only be
realized through continuous investment in technological infrastructure, regular staff
capacity building, reliable internet connectivity, and effective change management
strategies.
The study recommends strengthening ICT infrastructure, providing
continuous professional training, enhancing system integration, and developing
comprehensive digital records management policies to improve the effectiveness and
sustainability of records management practices in public institutions.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0dudn002pk8c58tiu9066enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0dudn002pk8c58tiu9066/fileoai:repository.slads.sc.tz:cmsj1si4j003zk8c5f09e5oxk2026-11-10T09:59:30Zdepartment:RAMtype:dissertationAN ASSESSMENT ON THE USE OF DIGITAL RECORDS MANAGEMENT SYSTEMS IN ENHENCING PUBLIC SERVICE DELIVERY IN PUBLIC INSTITUTIONS. A CASE STUDY AT BAGAMOYO DISTRICT COUNCILMayunga Rajabu RashidDigital Records Management Systems (DRMS)Public institutionsRecords management practicesPublic service deliveryDescriptive research designRespondents (questionnaires,Quantitative analysis (frequencies, percentages)Qualitative analysis (thematic analysis)Daily use of DRMSFaster information retrievalEfficiency in service deliveryThis study assessed the use of Digital Records Management Systems (DRMS) in
enhancing public service delivery in public institutions, using Bagamoyo District
Council as a case study. The study was guided by three specific objectives, to
determine the level of use of Digital Records Management Systems, to examine the
benefits of using Digital Records Management Systems in enhancing public service
delivery, and to identify the challenges affecting the effective use of these systems. A
descriptive research design with a case study approach was employed. Data were
collected from a sample of 25 respondents through questionnaires, interviews,
observation, and documentary review. Quantitative data were analyzed using
descriptive statistics, including frequencies and percentages, while qualitative data
were analyzed using thematic analysis.
The findings revealed that Digital Records Management Systems are widely used at
Bagamoyo District Council, with the majority of respondents indicating that they use
the systems on a daily basis. The study further established that DRMS have
significantly improved public service delivery by enabling faster retrieval of
information, improving efficiency in service delivery, enhancing transparency and
accountability, strengthening communication with citizens, and improving records
security and preservation. However, the study also identified several challenges
affecting the effective use of DRMS, including inadequate staff training, poor internet
connectivity, insufficient ICT infrastructure, system failures, and limited technical
support.
The study concludes that Digital Records Management Systems play a significant role
in improving records management practices and enhancing public service delivery in
public institutions. Nevertheless, the effectiveness of these systems depends on
adequate ICT infrastructure, continuous staff training, reliable internet services,
effective technical support, and strong records management policies.
The study recommends that public institutions should invest in staff capacity building,
strengthen ICT infrastructure, improve internet connectivity, enhance technical support
services, and regularly review records management policies to maximize the benefits of
Digital Records Management SystemsSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1si4j003zk8c5f09e5oxkenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1si4j003zk8c5f09e5oxk/fileoai:repository.slads.sc.tz:cmsiz20250023k8c54ye2v6kl2026-11-10T09:59:32Zdepartment:RAMtype:dissertationAN INVESTIGATION ON THE STRATEGIES FOR IMPROVING RECORDS MANAGEMENT SKILLS IN AN ORGANIZATION: A CASE STUDY OF TEMESA DAR ES SALAAM.Mwanaheri hamisi mbanoRecords management skillsTEMESA Dar es SalaamTraining programsMixed-methods case studyQuestionnaires & interviewsDescriptive statisticsDocument analysisThematic analysisElectronic records managementClassification & retention schedulingClear policies & proceduresSupportive organizational cultureARMA Association of Records Managers and Administrators EAC East African Community ERMS Electronic Records Management System ESARBICA East and Southern African Regional Branch of the International Council on Archives ICA International Council on Archives IRMT International Records Management Trust ISO International Organization for Standardization PO-PSMGG President's Office, Public Service Management and Good Governance SLADS School of Library, Archives and Documentation Studies SPSS Statistical Package for the Social Sciences TEMESA Tanzania Electrical, Mechanical and Electronics Services Agency URT United Republic of TanzaniaThis study investigated strategies for improving records management skills in
organizations, with specific focus on TEMESA Dar es Salaam. It was guided by four
objectives: assessing the current level of records management skills among staff,
evaluating existing training programs and resources, identifying challenges faced in
managing records effectively, and proposing evidence-based strategies for skills
enhancement. A descriptive case study design with a mixed-methods approach was
used. The study involved 30 participants, but the number of respondents who return
the questioner and interview was 25 respondent including operational staff 20 and 5
departmental supervisors, selected from a target population of 50 staff members at
TEMESA headquarters.
Data were collected through questionnaires, semi-structured interviews and document
analysis. Quantitative data were analysed using descriptive statistics, while qualitative
data underwent thematic analysis. Findings revealed that 68% of staff rated their
knowledge of records management as fair or poor, with significant deficiencies in
electronic records management, classification, and retention scheduling. Only 32%
had received formal training in records management, and 76% reported that training
opportunities were inadequate. Key challenges identified included lack of training
(20%), heavy workload (20%), lack of clear procedures (12%), and inadequate
technology (8%). Additionally, 80% of staff experienced difficulties in retrieving
records when needed.
The study concluded that records management skills at TEMESA are generally
inadequate, training programs are insufficient and unsystematic, and multiple
challenges hinder effective records management.
The study recommends development of a comprehensive training programme,
establishment of clear policies and procedures, investment in appropriate technology,
and creation of a supportive organizational culture that prioritizes records
management.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiz20250023k8c54ye2v6klenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiz20250023k8c54ye2v6kl/fileoai:repository.slads.sc.tz:cmsj0f4pp002rk8c56kxcluw02026-11-10T09:59:32Zdepartment:RAMtype:dissertationTHE INFLUENCE OF ADEQUATE RECORDS MANAGEMENT ON STRATEGIC DECISION-MAKING: A CASE OF BAGAMOYO DISTRICT COURTWarda Omari SelemaniRecords managementStrategic decision-makingBagamoyo District CourtRecords retrieval and accessDigitisation and computerisationStorage and space challengesCase study / Mixed methods researchABSTRACT
This study assessed the influence of adequate records management on strategic
decision-making at Bagamoyo District Court. It was guided by four objectives: to
examine current records management practices, identify their influence on strategic
decisions, examine the main challenges and suggest strategies for improvement. A
descriptive case study design and mixed-methods approach were used. The study
involved 22 participants, consisting of 13 registry and support staff represented in the
questionnaire results and 9 court administrators and judicial officers represented in
the interview themes. Quantitative results were analysed through frequencies and
percentages, while qualitative responses were grouped into themes. The findings
showed that case numbers, filing years and case types were the main methods used to
organise files. However, 84.6% rated storage from fair to very poor, and 61.5%
reported that retrieval normally took at least 15 minutes, more than one hour or
sometimes failed. A total of 92.3% stated that records management had a significant
or moderate effect on decisions. Major challenges included inadequate storage space,
limited computer systems, insufficient filing equipment, weak file tracking and staff
shortage. Participants supported computerisation, digitisation, better storage, staff
training and regular records audits. The study concludes that reliable and accessible
records improve the speed and quality of court decisions. It recommends an
electronic file index, stronger movement control, gradual digitisation, application of
retention schedules, improved equipment, training and quarterly audits. The
numerical results retained from the source report should be checked against the
completed field instruments before final submission. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0f4pp002rk8c56kxcluw0enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0f4pp002rk8c56kxcluw0/fileoai:repository.slads.sc.tz:cmsj3df800055k8c5l97hsu3i2026-11-10T09:59:32Zdepartment:RAMtype:otherAN ASSESMENT ON DISASTER PREPAREDNESS PLAN IN PROLONG THE LIFE SPAN OF RECORDS: CASE STUDY AT BAGAMOYO MUNICIPAL COUNCILLissa Amana SaidiRecords as organizational assetsService deliveryAccountabilityProtection of rights (institution & public)Permanent loss of informationBagamoyo Municipal CouncilDisaster preparedness planAvailability of disaster preparedness plansEffectiveness of disaster preparedness plansChallenges in implementationLimited staff trainingLack of awarenessBMC Bagamoyo Municipal Council ICA International Council on Archives ISO International Organization for Standardization NARA National Archives and Records Administration RAM Records and Archives ManagementRecords are a vital asset in any organization because they support decision-making,
accountability, service delivery and the protection of the rights of both the institution
and the public it serves. Despite their importance, records held by public institutions
remain highly vulnerable to disasters such as fire, flooding, theft, pest infestation and
poor handling, all of which threaten to shorten their life span and, in some cases, lead to
permanent loss of information. This study assessed the disaster preparedness plan in
prolonging the life span of records at Bagamoyo Municipal Council. The study was
guided by three specific objectives, namely: to examine the availability of disaster
preparedness plans in managing records; to assess the effectiveness of existing disaster
preparedness plans in managing records; and to identify the challenges facing the
implementation of disaster preparedness plans in managing records at Bagamoyo
Municipal Council. The study adopted a case study research design with a mixed-methods approach, combining both quantitative and qualitative techniques. A total of
twenty (20) respondents (N=20), comprising records officers, departmental heads and
administrative staff, were involved through questionnaires, interviews and documentary
review. Data collected were analyzed using descriptive statistics, presented in frequency
tables and percentages, while qualitative data were analyzed thematically. The findings
revealed that although Bagamoyo Municipal Council recognizes the importance of
protecting its records, a comprehensive and formally documented disaster preparedness
plan is largely lacking, and where fragmented measures exist, they are neither well
known nor uniformly applied by staff. The existing measures, such as fire extinguishers
and locked storage rooms, were found to be only moderately effective in safeguarding
records against disasters. The study further identified inadequate funding, limited staff
training, poor storage infrastructure, lack of awareness and weak institutional
commitment as the major challenges hindering effective implementation of disaster
preparedness plans. The study concludes that the absence of a comprehensive disaster
preparedness plan puts records at Bagamoyo Municipal Council at continuous risk,
which threatens their life span and the institution's ability to preserve evidence of its
operations. The study recommends, among other things, the development and formal
adoption of a comprehensive disaster preparedness plan, regular training of staff,
improvement of storage infrastructure, allocation of adequate funds, and continuous
awareness creation among staff on disaster risk reduction for records.School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3df800055k8c5l97hsu3ienAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3df800055k8c5l97hsu3i/fileoai:repository.slads.sc.tz:cmsj2sj6v004ok8c52s3bp1p62026-11-10T09:59:33Zdepartment:RAMtype:otherEXAMINE THE CHALLENGES AND BARRIERS TO EFFECTIVE DIGITAL RECORDS MANAGEMENT IN PUBLIC INSTITUTIONS. A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL.Wilson Hoja WilsonSLADS EDMS Information Communication TechnologySchool of Library, Archive and Documentation StudiesElectronic Documents Management SystemRecords Management AssistantThis study examined the challenges and barriers to effective digital records management
in public institutions, using Bagamoyo District Council as a case study. The study was
conducted to assess the factors affecting the management, storage, accessibility, security,
and preservation of digital records within public institutions. A descriptive research design
was employed, and data were collected from records management officers, information
technology staff, and other employees through questionnaires and interviews. The study
involved a sample of 25 respondents selected through simple random and purposive
sampling techniques.
The findings revealed that effective digital records management is hindered by several
challenges, including inadequate ICT infrastructure, insufficient staff training, limited
financial resources, weak internet connectivity, lack of clear policies and guidelines,
cybersecurity threats, and resistance to technological change among employees. The study
further found that these challenges negatively affect the accessibility, reliability, security,
and long-term preservation of digital records, thereby reducing organizational efficiency
and service delivery.
The study concludes that despite the increasing adoption of digital technologies in public
institutions, significant barriers still limit the effectiveness of digital records management
systems. The study recommends that public institutions invest in modern ICT
infrastructure, provide regular staff training, strengthen cybersecurity measures, allocate
adequate budgets for digital records management, and establish clear policies and
procedures to support effective digital records practices. Implementing these
recommendations will enhance records accessibility, accountability, transparency, and
overall institutional performance in public sectorSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2sj6v004ok8c52s3bp1p6enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2sj6v004ok8c52s3bp1p6/fileoai:repository.slads.sc.tz:cmsj4fqoq005mk8c5btai1ko92026-11-10T09:59:33Zdepartment:RAMtype:dissertationAN ASSESSMENT ON THE IMPLEMENTATION OF ELECTRONIC RECORD MANAGEMENT SYSTEMS (ERMS) IN PUBLIC ORGANIZATION IN TANZANIA: A CASE STUDY OF BAGAMOYO DISTRICT COURT Suzana Johnson PeterElectronic Records Management Systems (ERMS)Public organizationsBagamoyo District CourtEfficiencyAccountabilityDecision-makingRecord retrievalAccuracy and completenessCase managementInfrastructureElectricity and internetSystem slowness/crashesInadequate computersTrainingPolicy strengtheningUser support mechanismsABSTRACT
This study assessed the implementation of Electronic Records Management Systems
(ERMS) in public organizations in Tanzania, using Bagamoyo District Court as a case
study. The specific objectives were to evaluate the role of implementing ERMS, analyze
its perceived impact, identify challenges hindering effective implementation, and
determine possible solutions.
The study employed a descriptive case study design with a mixed-methods approach.
Data were collected from 30 respondents comprising 5 Magistrates, 10 Court
Clerks/Registrars, 10 Records Management Officers/Clerks, and 5 Court Administrators
using questionnaires, interviews, and observation checklists.
Findings revealed that ERMS plays multiple roles including enhancing efficiency
(73.3%), ensuring accountability (60%), and supporting decision-making (56.7%). The
perceived impact included improved record retrieval speed (70%), enhanced accuracy
and completeness of records (63.3%), and positive effects on case management (66.7%).
However, challenges including unreliable electricity/internet (70%), system
slowness/crashes (60%), inadequate computers (53.3%), and lack of sufficient training
(43.3%) were identified. The study concludes that while ERMS implementation has
contributed to improved court operations, its effectiveness is constrained by
infrastructural, technical, and human resource challenges. Recommendations include
infrastructure enhancement, continuous training, policy strengthening, and user support
mechanisms.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj4fqoq005mk8c5btai1ko9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj4fqoq005mk8c5btai1ko9/fileoai:repository.slads.sc.tz:cmsn0obw9003lg4c513ybuknu2026-11-10T09:59:35Zdepartment:RAMtype:otherAdoption and Implementation of Electronic Records Management Systems (ERMS) for Enhancing Quality Service Provision in Higher Learning Institutions: A Case Study of the Institute of Tax Administration (ITA), Dar es Salaam, Tanzania.Mohammed Juma KisomaElectronic Records Management Systems (ERMS)Higher learning institutionsInstitute of Tax Administration (ITA)Adoption and implementationRegistry, academic, administrative departmentsOrganizational and technological factorsStaff readinessMixed methods researchICT infrastructureFunding constraintsRecords management policyStaff training and competencyResistance to changeSystem reliabilityPolicy developmentSustainabilityComparative studiesLongitudinal studiesThis study examined the adoption and implementation of Electronic Records Management
Systems (ERMS) for enhancing quality service provision in higher learning institutions, using the
Institute of Tax Administration (ITA), Dar es Salaam, as a case study. The study was guided by
three specific objectives: to assess the current status of ERMS adoption and implementation in the
registry, academic and administrative departments at ITA; to determine the organizational and
technological factors that facilitate ERMS adoption and implementation at ITA; and to assess the
level of staff readiness for effective ERMS adoption and implementation at ITA. A mixed methods
research approach was adopted, combining quantitative data collected through structured
questionnaires administered to 36 sampled staff members with qualitative data obtained from
semi-structured interviews with five purposively selected key informants, namely the Registrar,
the ICT Manager, the Head of Finance, the Head of Academic Affairs and a senior Registry
Officer. Quantitative data were analyzed descriptively using SPSS, while qualitative data were
analyzed thematically to corroborate and enrich the quantitative findings through triangulation.
The findings revealed that ERMS adoption at ITA has been fully institutionalized across the
registry, academic and administrative departments, with all respondents confirming active use of
a dedicated system and the majority reporting consistent accessibility. ICT infrastructure was
found to be generally adequate, although key informants identified inadequate funding and the
absence of a comprehensive records management policy as persistent constraints on sustainability.
Staff competency and training levels were found to be high, with all respondents having received
formal ERMS training, though a continuing need for refresher training was noted to address
resistance to change. The main challenges identified were resistance to change, inadequate ICT
infrastructure, poor system reliability and the absence of clear records management policies. The
study concludes that ITA has achieved a considerably higher level of ERMS institutionalization
than earlier studies reported for other Tanzanian higher learning institutions, but that sustaining
this achievement requires continued investment in infrastructure, policy development and staff
training. The study recommends that ITA management establish a dedicated budget line for ERMS
maintenance and training, formally adopt a comprehensive records management policy and
institutionalize continuous refresher training. It further recommends that policy makers develop
sector-wide guidelines for ERMS adoption in specialized government training institutions and that
future researchers undertake comparative and longitudinal studies to assess the generalizability
and sustainability of these findings over time. School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsn0obw9003lg4c513ybuknuenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn0obw9003lg4c513ybuknu/fileoai:repository.slads.sc.tz:cmsj2060g0045k8c53pb56i3y2026-11-10T09:59:36Zdepartment:RAMtype:dissertationAN ASSESSMENT ON ELECTRONIC RECORDS MANAGEMENT SYSTEM FOR IMPROVED EFFICIENCY AND ACCOUNTABILITY: CASE STUDY AT BAGAMOYO DISTRICT COUNCIL.Doris Prosper LyakurwaElectronic Records Management System (ERMS)Bagamoyo District Council (BDC)Operational efficiencyAccountabilityDescriptive research design / case studyRespondents (staff and users)Data collection: questionnaires, interviews, documentary reviewQualitative & quantitative analysis (Excel)Hybrid systems (manual + electronic)This study assessed the Electronic Records Management System (ERMS) for improved
efficiency and accountability, using Bagamoyo District Council (BDC) as a case study. The
study was guided by four specific objectives: to assess the effectiveness of ERMS in improving
operational efficiency, to evaluate its role in enhancing accountability, to identify challenges
facing its implementation, and to propose measures for improving the system. A descriptive
research design employing a case study method was adopted, drawing a sample of 25
respondents comprising 5 staff and 20 users of the Council. Data were collected through
questionnaires, interviews and documentary review, and wer----------------------------------------several departments still relying on hybrid
systems that combine manual and electronic handling of records. Where the ERMS has been
effectively utilized, it improved the speed of records retrieval, reduced instances of missing
files, enhanced traceability, and strengthened the audit trail for decision-making. However, the
study also identified challenges hindering full implementation, including inadequate ICT
infrastructure, insufficient funding, limited technical skills, unreliable internet connectivity,
resistance to change, and the absence of a comprehensive electronic records management
policy. The study concludes that ERMS has significant potential to improve accountability and
efficiency at BDC, and recommends that the Council invest in ICT infrastructure, develop a
clear records management policy, and strengthen staff capacity, while the central government
provides supportive policy and funding frameworks for local government authorities.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2060g0045k8c53pb56i3yenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2060g0045k8c53pb56i3y/fileoai:repository.slads.sc.tz:cmsj0wdmv0032k8c5vq105nu22026-11-10T09:59:37Zdepartment:RAMtype:dissertationASSESSING THE PRESERVATION OF PAPER VITAL RECORDS ON ENHANCING LONG TERM ACCESSIBILITY AT BAGAMOYO DISTRICT COUNCIL.Heri Oriwe Kifunge📄 Paper vital recordsBagamoyo District CouncilPreservation practicesStorage facilitiesEnvironmental conditionsRecords management policiesRegistry staff / administrative officers / management personnelMixed methods researchDescriptive research designBDC Bagamoyo District Council ICA International Council on Archives ICT Information and Communication Technology IRMT International Records Management Trust ISO International Organization for Standardization RAM Records and Archives Management SLADS School of Library, Archives and Documentation Studies UNESCO United Nations Educational, Scientific and Cultural Organization URT United Republic of TanzaniaThis study assessed the preservation of paper vital records on enhancing long-term
accessibility at Bagamoyo District Council. The study was guided by three specific
objectives: to assess the current state of infrastructure and practices for preserving
paper vital records, to evaluate the quality and integrity of managing paper vital
records on enhancing long-term accessibility, and to identify the challenges facing
Bagamoyo District Council in managing paper vital records. The study employed a
mixed methods research approach and a descriptive research design. Data were
collected using questionnaires, interviews, observation, and document review. The
study involved a sample of 25 respondents, including registry staff, administrative
officers, and management personnel who were directly involved in the creation,
handling, preservation, storage, and management of paper vital records at Bagamoyo
District Council. Quantitative data were analyzed using descriptive statistics,
particularly frequencies and percentages, while qualitative data were analyzed through
thematic analysis. The findings revealed that although the Council had established
records preservation practices, several challenges affected the effective preservation
and long-term accessibility of paper vital records. These challenges included
inadequate storage facilities, insufficient preservation materials, unfavorable
environmental conditions, limited staff training, and inadequate implementation of
records management policies. The study concludes that improving preservation
infrastructure, strengthening staff capacity, and adopting modern preservation
technologies are essential for enhancing the long-term accessibility of paper vital
records. The findings are expected to contribute to improving records preservation
practices within local government authorities in Tanzania.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0wdmv0032k8c5vq105nu2enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0wdmv0032k8c5vq105nu2/fileoai:repository.slads.sc.tz:cmsj00drq002hk8c5iwgu6kp02026-11-10T09:59:37Zdepartment:RAMtype:dissertationAN ASSESSMENT ON THE IMPLEMENTATION OF DISASTER PREPAREDNESS MEASURES FOR PHYSICAL RECORDS MANAGEMENT: A CASE STUDY OF DEPARTMENT OF LAND NATURAL RESOURCES OFFICE AT BAGAMOYO Ester Godwin SikamangaDepartment of Land and Natural ResourcesInformation and Communication TechnologyInternational Organization for StandardizationRecord and Archives ManagementsThis study assessed the implementation of disaster preparedness measures for physical
records management in the Department of Land and Natural Resources Office,
Bagamoyo District. The study aimed to identify the types of disasters that threaten
physical records, assess the disaster preparedness measures implemented, examine the
level of staff awareness and preparedness, and identify challenges affecting the effective
implementation of disaster preparedness measures. A mixed-method research design
was employed, whereby quantitative and qualitative data were collected through
questionnaires, interviews, and observation. Quantitative data were analyzed using
descriptive statistics, while qualitative data were analyzed using thematic analysis.
The findings revealed that physical records are exposed to various disasters, including
fire, floods, pests, and poor storage conditions. Although some disaster preparedness
measures exist, they are inadequate and insufficient to ensure effective protection of
records. The study further found that staff awareness and preparedness are generally low
due to limited training and the absence of regular disaster drills. In addition, the
institution faces several challenges, including inadequate financial resources, insufficient
storage facilities, lack of disaster management policies, limited training opportunities,
and inadequate disaster response equipment. The study concludes that disaster
preparedness for physical records management remains weak and requires significant
improvement. It recommends strengthening disaster preparedness policies, providing
regular staff training and disaster drills, improving records storage facilities, allocating
adequate financial resources, and equipping the institution with appropriate disaster
response tools to ensure the long-term preservation and protection of physical records.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj00drq002hk8c5iwgu6kp0enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj00drq002hk8c5iwgu6kp0/fileoai:repository.slads.sc.tz:cmsj2exel004dk8c5hzhlxi8l2026-11-10T09:59:38Zdepartment:RAMtype:dissertationCONTRIBUTION OF PERSONNEL RECORDS MANAGEMENT TO THE PROVISION OF EMPLOYEES RIGHTS AT BAGAMOYO DISTRICT COURTWilbrod damas sichalwePersonnel records managementEmployees’ rightsMwambao Primary Court, TanzaniaFair treatmentService history (recruitment to retirement)AccountabilityTransparencyGood governanceManual systemsICT infrastructureProfessional trainingLegal complianceRIM Records and Information Management ICT Information and Communication Technology RAM Records and Archives Management ISO International Organization for Standardization HCMIS Human Capital Management Information System ELRA Employment and Labour Relations Act PDPA Personal Data Protection Act MIS Management Information System HR Human ResourcesThis study examined the relationship between personnel records management and the
protection of employees’ rights at the Mwambao Primary Court in Tanzania. Personnel
records, which document an employee’s service history from recruitment to retirement,
are essential for ensuring fair treatment, accountability, and compliance with labor laws.
Globally, effective records management has been recognized as a pillar of transparency
and good governance, yet many African public institutions continue to face challenges
due to reliance on manual systems, inadequate ICT infrastructure, and limited
professional training.
Guided by theories of due process and legal compliance, the study explored how
accurate and accessible records safeguard employee entitlements such as promotions,
leave, and retirement benefits. Empirical evidence revealed that poor storage conditions,
incomplete documentation, and delays in updating records often jeopardize employees’
rights, leading to inefficiencies and denial of benefits. The research objectives focused
on identifying the types of personnel records maintained, assessing current management
practices, evaluating their influence on employee rights, and analyzing challenges
affecting record-keeping at the court.
Findings from this study are significant for employees, policymakers, and researchers.
They highlight the urgent need for investment in modern records management systems,
capacity building, and policy refinement to strengthen accountability and service
delivery in Tanzania’s judiciary. Ultimately, the study underscores that robust personnel
records management is not merely administrative but a fundamental mechanism for
protecting workers’ rights and promoting institutional efficiency.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2exel004dk8c5hzhlxi8lenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2exel004dk8c5hzhlxi8l/fileoai:repository.slads.sc.tz:cmsj125lb0036k8c5pivih6ou2026-11-10T09:59:39Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE CONTRIBUTION OF CLOUD STORAGE SERVICES TO OFFICIAL RECORDS MANAGEMENT IN PUBLIC INSTITUTIONS: A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL Adela Theobald MkondaCloud storage servicesOfficial records managementBagamoyo District CouncilGoogle Drive adoptionInternet connectivity and securityRecords management policiesPublic institutionsABSTRACT
This study assessed the contribution of cloud storage services to official records
management in public institutions, with a specific focus on Bagamoyo District Council.
The study was guided by four objectives: assessing the factors influencing the use of
cloud storage services to official records management activities; determining the types
of cloud storage services adopted and their contribution; identifying challenges
hindering effective contribution; and proposing solutions to address these challenges.
The study employed a descriptive case study design using a mixed-methods approach.
The study involved 25 participants, including records management staff, ICT personnel,
administrative officers, and council management representatives.
Data were collected through observation, questionnaires, and semi-structured interviews.
Quantitative data were analyzed using descriptive statistics, while qualitative data
underwent thematic analysis. The findings revealed that ease of use (72%) and perceived
usefulness for improving work efficiency (68%) were the most influential factors
contributing to the effective use of cloud storage services. . Google Drive (56%) was the
most commonly adopted service, with administrative records (64%) and council
minutes/reports (52%) being the record types where cloud storage made the most
significant contribution. However, 64% of respondents rated the overall contribution as
only moderate or low. Key challenges identified included unreliable internet
connectivity (76%), data security concerns (64%), lack of training (60%), and lack of
clear policies (52%). Proposed solutions included improving internet connectivity
(72%), providing regular training (68%), and developing clear policies and guidelines
(56%).
The study recommends that Bagamoyo District Council invest in reliable internet
infrastructure, develop comprehensive training programmes, establish clear cloud
storage policies, implement robust security measures, and adopt a hybrid cloud
approach. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj125lb0036k8c5pivih6ouenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj125lb0036k8c5pivih6ou/fileoai:repository.slads.sc.tz:cmskadp25001yg4c5y83esygr2026-11-10T09:59:39Zdepartment:RAMtype:dissertationASSESSMENT OF CYBER SECURITY THREATS ON MANAGEMENT OF ARCHIVES IN TANZANIA, A CASE STUDY IN ARCHIVESDevis malius sinkalaCybersecurity ThreatsArchives ManagementArchival Information SystemsCybersecurity AwarenessInformation Risk ManagementTanzaniaThis study assessed the cyber security threats affecting the management of archives in
Tanzania. The study was guided by four specific objectives: to identify the main types of
cyber security threats affecting archival information systems in Tanzania, to evaluate the
current practices and institutional measures used to safeguard archives against cyber
threats, to assess staff awareness and preparedness for cyber security risk management
within archival institutions, and to propose strategies for improving cyber security in
archives management.The study employed a mixed methods research approach and a
descriptive research design. Data were collected through questionnaires and interviews
from a sample of 18 respondents drawn from archival institutions in Tanzania. Quantitative data were analyzed using descriptive statistics, particularly frequencies and
percentages, while qualitative data were analyzed through thematic analysis.The
findings revealed that archival institutions face several cyber security threats, including
malware attacks, phishing, unauthorized access, weak passwords, and inadequate cyber
security awareness among staff. The study further found that although some institutions
had implemented cyber security measures such as antivirus software, firewalls, and
password protection, challenges including inadequate staff training, outdated systems, and limited cyber security policies continued to expose archival information to cyber
risks.The study concludes that strengthening cyber security policies, improving staff
awareness through regular training, investing in modern security technologies, and
conducting continuous monitoring of information systems are essential for enhancing
the security and effective management of archives in Tanzania. The findings are
expected to contribute to strengthening cyber security practices and protecting archival
information within Tanzanian archival institutions.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmskadp25001yg4c5y83esygrenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmskadp25001yg4c5y83esygr/fileoai:repository.slads.sc.tz:cmsj0kklv002xk8c5mn2vifqt2026-11-10T09:59:40Zdepartment:RAMtype:dissertationAN ASSESSMENT ON THE RECORD MANAGEMENT POLICIES IN RECORD MANAGEMENT PRACTICES IN PRIVATE SECTOR Aisha Hashim WittoAssociation of Records Managers and AdministratorsEnterprise Content ManagementNational Archives and Records AdministrationInternational Organization for StandardizationStatistical Package for the Social SciencesEffective records management policies are foundational to corporate efficiency,
statutory compliance, and operational accountability within private sector
enterprises. This study assesses the effectiveness of records management policies on
records management practices at Primer Business Solutions Ltd in Dar es Salaam,
Tanzania. The study is guided by four specific objectives: examining existing records
management policies, assessing the level of policy implementation in daily
operations, evaluating the overall effectiveness of policies in ensuring proper record
handling, and identifying challenges hindering seamless implementation alongside
practical improvement strategies. The study adopts both Records Life Cycle Theory
and Records Continuum Theory as its theoretical foundation.
A descriptive case study design employing mixed quantitative and qualitative
research methods was adopted. The target population comprised employees involved
in records creation, filing, IT, and compliance administration. A sample size of 50
respondents was selected using Slovin's formula, utilizing purposive and simple
random sampling techniques. Primary data were gathered through structured
questionnaires and semi-structured interviews, while secondary data were obtained
via document reviews. Quantitative data were analyzed using descriptive statistics
via SPSS, whereas qualitative data underwent thematic content analysis.
The empirical findings reveal that while 76% of respondents are aware of existing
records management policies, over 60% report poor physical and digital
accessibility. A significant proportion of staff relies on informal, peer-instructed
practices due to inadequate regular training (48% receiving no formal training) and
weak enforcement mechanisms. Furthermore, the organization operates a hybrid
system (40% paper-digital, 24% paper-only), suffering from ineffective classification
schemes, prolonged retrieval times (exceeding 45 minutes), and an absence of
standardized retention/disposal schedules (64%). Key challenges include inadequate
ICT infrastructure, cramped physical storage, limited financial allocation, and
technical skill gaps. The study recommends continuous capacity-building workshops,
procurement of Enterprise Content Management (ECM) systems, establishment of
clear retention schedules, and quarterly compliance auditing. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0kklv002xk8c5mn2vifqtenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0kklv002xk8c5mn2vifqt/fileoai:repository.slads.sc.tz:cmsj1jdhi003pk8c5qza3pb672026-11-10T09:59:40Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE CONTRIBUTION OF RECORDS MANAGEMENT TO PERFORMANCE IMPROVEMENT IN DISTRICT COURT IN TANZANIA . A CASE STUDY OF TANDAHIMBA DISTRICT COURTTariki Kassim JafariJudicial performance improvementRecords managementDistrict courts (Tandahimba)Case backlogs & delaysCase resolution efficiencyAccountability & transparencyElectronic case management systemsCurrent practicesMagistrates, registry officers, ICT staff, administratorsARMA Association of Records Managers and Administrators ECMS Electronic Case Management System ICT Information and Communication Technology IRMT International Records Management Trust ISO International Organization for Standardization URT United Republic of TanzaniaThis research assessed the contribution of records management to performance
improvement in district courts in Tanzania, focusing on Tandahimba District Court.
Chapter One introduced the background, highlighting that poor recordkeeping practices
in Tanzanian courts have historically led to case backlogs, delays, and limited
transparency. The study set out objectives to examine current practices, evaluate their
role in accountability and transparency, assess their relationship with case resolution
efficiency, and identify challenges hindering effective systems. It emphasized the
significance of records management in enhancing judicial performance, guiding reforms,
and building public trust. Chapter Two reviewed literature, showing that records
management is not just a technical process but a strategic discipline essential for
governance, accountability, and efficiency. It discussed the importance of accurate and
accessible records in judicial environments, the role of electronic case management
systems, and how records management supports transparency, accountability, and case
resolution efficiency.
Chapter Three outlined the methodology, describing the case study approach at
Tandahimba District Court, the population scope including magistrates, registry officers,
ICT staff, and administrators, and the use of interviews, questionnaires, and document
reviews to collect data. Chapter Four presented the findings, revealing that effective
records management improved case resolution efficiency, reduced backlogs, and
strengthened transparency and accountability. Courts with electronic systems performed
better, but challenges such as reliance on manual filing, inadequate infrastructure,
limited training, confidentiality concerns, financial constraints, and resistance to change
persisted.
Chapter Five concluded that records management is a critical driver of judicial
performance improvement. It recommended strengthening digital infrastructure,
expanding professional training, ensuring sustainable funding, and fostering cultural
change to support modernization. The study contributes both academically and
practically: academically by enriching literature on records management in developing
judicial systems, and practically by offering policy guidance and capacity building
strategies for Tanzanian courts. Overall, the research demonstrates that robust records
management is central to improving efficiency, accountability, and transparency, thereby
enhancing access to justice and reinforcing institutional integrity.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1jdhi003pk8c5qza3pb67enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1jdhi003pk8c5qza3pb67/fileoai:repository.slads.sc.tz:cmsssr9bf0005n8c5h9k97o0r2026-11-10T09:59:40Zdepartment:RAMtype:dissertationTHE INFLUENCE OF DISASTER PREPAREDNESS STRATEGIES ON THE SUSTAINABILITY OF RECORDS MANAGEMENT SYSTEMS IN PUBLIC SECTOR INSTITUTIONS: A CASE STUDY OF TANZANIA REVENUE AUTHORITY (TRA), KINONDONI TAX REGIONJaphet Peter MbiziClosed-Circuit TelevisionDisaster Risk ManagementHuman ResourcesInternational Organization for StandardizationInformation TechnologyProcurement Management UnitPublic Service Social Security FundRecords ManagementSchool of Library, Archives and Documentation StudiesStatistical Package for the Social SciencesTanzania Revenue AuthorityUnited Nations Office for Disaster Risk ReductionUnited Nations Educational, Scientific and Cultural OrganizationThis study assessed the contribution of disaster preparedness strategies to the
sustainability of records management systems in public sector institutions, using the
Tanzania Revenue Authority (TRA), Kinondoni Tax Region, as a case study. Specifically,
the study sought to identify the disaster preparedness strategies currently implemented for
physical and electronic records, examine the staff, technological, infrastructural,
managerial and financial factors affecting their implementation, and assess their
contribution to records accessibility, integrity, continuity of operations and long-term
preservation.
The study targeted 40 respondent questionnaire participants and 5 interview participants.
Of the 40 questionnaires distributed, 36 were returned, giving a questionnaire response
rate of 90%. All five interviews were completed, giving an overall actual participation of
40 out of 40 participants (100%). Questionnaire data were analyzed using descriptive
statistics, while interview data were analyzed thematically.
The findings showed that although TRA had established certain disaster preparedness
strategies, their implementation was not fully effective due to gaps in staff training and
awareness, ageing storage infrastructure, weaknesses in disaster-recovery arrangements
and limited financial resources. The study concludes that disaster preparedness is central
to sustaining records management in public sector institutions and recommends regular
staff training, modernization of storage infrastructure, adoption of reliab1le digital backup
and recovery systems, increased financial allocation for disaster preparedness, periodic
simulation exercises, and the integration of disaster preparedness into institutional policy
frameworks. The findings offer practical guidance to TRA and comparable public
institutions seeking to strengthen the resilience of their records management systems.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsssr9bf0005n8c5h9k97o0renAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsssr9bf0005n8c5h9k97o0r/fileoai:repository.slads.sc.tz:cmsj2qc4m004mk8c5517wy3q42026-11-10T09:59:40Zdepartment:RAMtype:dissertationAN ASSESSMENT ON THE USE OF RECORDS STORAGE FACILITIES FOR EFFECTIVE RECORDS MANAGEMENT IN REGISTRY UNIT: A CASE STUDY OF DAR ES SALAAM CITY COUNCILMwajuma Nassoro Sama (np1088/0035/2021)Records storage facilitiesEffective records managementRegistry unitDar es Salaam City CouncilStratified random samplingPurposive samplingMetal filing cabinetsInadequate facilitiesRecords accessibilityLack of space for growthThe study focuses on assessing records storage facilities for effective records management
practices in the registry unit, using Dar es Salaam City Council as a case study. The study
involves a sample size of 30 respondents who are selected through stratified randoma and
purposive sampling techniques. Data are collected through questionnaires, interviews, and
observation checklists.
The findings reveal that the registry unit relies primarily on basic storage facilities such
as metal filing cabinets and open metal shelves, with minimal digital storage
infrastructure. The adequacy of these facilities is rated as inadequate by the majority of
respondents due to severe overcrowding, lack of space for future growth, and poor
environmental controls.
The findings indicate that the poor condition of storage equipment and inadequate
environmental controls significantly hinder records accessibility, with retrieval times
often exceeding 30 minutes, and negatively impact records preservation, leading to
physical deterioration. The study also finds low compliance with national and
international records management standards, largely due to resource constraints. Key
challenges identified include insufficient budget, lack of trained personnel, absence of a
digital records management system, and poor security. The study concludes that the
current storage facilities are inadequate and recommends increased funding, development
of a digital system, staff training, and policy enforcement.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2qc4m004mk8c5517wy3q4enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2qc4m004mk8c5517wy3q4/fileoai:repository.slads.sc.tz:cmsj2op85004kk8c5t4hcuclr2026-11-10T09:59:41Zdepartment:RAMtype:otherAN ASSESSIMENT OF MANAGING ELECTRONIC RECORDS IN ENHANCING DATA RETRIEVAL PROCESSES IN ORGANIZATION. A CASE STUDY OF BAGAMOYO DISTRICT COUNICILZeituni Ramadhani MakumbeaElectronic records managementSchool of Library Archives and documentation Studies.This study assessed the management of electronic records in enhancing data retrieval
processes at Bagamoyo District Council. The study was guided by three specific
objectives: to evaluate the current practices of electronic records management, to examine
the effectiveness of electronic records management in enhancing data retrieval processes,
and to identify the challenges affecting electronic records management within the Council.
The study employed a case study research design using both quantitative and qualitative
research approaches. The target population comprised 32 respondents, from which a
sample of 30 respondents was selected using purposive and simple random sampling
techniques. Data were collected through questionnaires and interviews. Quantitative data
were analyzed using Microsoft Excel and presented in tables and figures, while qualitative
data were analyzed using thematic analysis.
The findings revealed that Bagamoyo District Council had adopted electronic records
management practices that supported the creation, storage, maintenance, and retrieval of
records. The study further found that electronic records management significantly
enhanced data retrieval by improving the speed, accuracy, accessibility, and reliability of
information. However, the study identified several challenges, including inadequate ICT
infrastructure, limited staff training, weak implementation of records management
policies, occasional system failures, and insufficient management support.
The study concluded that effective management of electronic records plays a vital role in
enhancing data retrieval processes and improving organizational performance. It
recommends that Bagamoyo District Council strengthen ICT infrastructure, provide
continuous training for staff, enforce records management policies, and allocate adequate
financial and technical resources to improve the management of electronic records and
ensure efficient data retrieval.
Keywords: Electronic Records Management, Data Retrieval, Records Management, ICT,
Bagamoyo District Council
School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2op85004kk8c5t4hcuclrenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2op85004kk8c5t4hcuclr/fileoai:repository.slads.sc.tz:cmsj1hj38003jk8c5q05txigt2026-11-10T09:59:41Zdepartment:RAMtype:reportRESEARCH REPORT ON ASSESSMENT ON DISASTER PREPAREDNESS STRATEGIES ON PROTECTING REGISTRY RECORDS IN GOVERNMENT OFFICES: CASE STUDY AT BAGAMOYO DISTRICT COUNCIL Justine Elieth KinyukuDisaster preparednessRegistry records protectionBagamoyo District CouncilDisaster risk managementDigitization and off-site backupPhysical hazards and infrastructureLocal government authorities (LGAs)ABSTRACT
Government registry records such as land titles, personnel files, financial records, and
policy documents are critical assets that support governance, accountability, and
service delivery, yet they remain highly vulnerable to disasters such as fire, floods,
power failures, and cyber-attacks. Despite their importance, many local government
authorities in Tanzania, including Bagamoyo district council, have historically lacked
comprehensive, documented disaster preparedness strategies for protecting registry
records. This study assessed disaster preparedness strategies for protecting registry
records in government offices, using Bagamoyo district council as a case study. The
study was guided by three specific objectives: to identify the types of disasters that
threaten registry records at the Council, to examine the challenges facing the
implementation of disaster preparedness strategies, and to determine possible solutions
for improving disaster preparedness for registry records.
The study employed a case study research design, targeting a study population of
approximately 80 staff involved in the creation, management, and protection of
registry records at Bagamoyo district council. A sample of 60 respondents was selected
using purposive and simple random sampling, drawn from registry staff, senior
officers, IT and technical staff, and top management officials. Primary data were
collected through questionnaires, interviews, and observation, and were analyzed
using the Statistical Package for Social Sciences (SPSS). Of the 60 respondents
sampled, 40 completed and returned the questionnaire, giving a response rate of 66.7
percent.
The findings revealed that power failures and electrical faults (65.0 percent) and fire
outbreaks (55.0 percent) were the disasters most frequently identified as threats to
registry records, followed by floods and water damage (45.0 percent), while cyber
attacks were the least reported threat (30.0 percent). The absence of a written disaster
preparedness plan (77.5 percent), inadequate budgetary allocation (75.0 percent), poor
physical infrastructure (72.5 percent), and a shortage of trained personnel (67.5
percent) emerged as the major challenges undermining implementation. Respondents
expressed strong support for digitization and backup of vital records (80.0 percent),
vi
staff training on disaster risk management (75.0 percent), a dedicated budget (72.5
percent), and a formal disaster preparedness policy (70.0 percent).
The study concludes that registry records at Bagamoyo district council remain
vulnerable to recurring physical hazards, and that the Council's disaster preparedness
posture is currently reactive and under-resourced rather than proactive and
systematized. It is recommended that the council develop a formal, written disaster
preparedness and vital-records protection plan, allocate a dedicated budget, priorities
digitization and off-site backups, and institute regular staff training, while central
government strengthens policy guidance and funding support for records protection
across local government authorities. School of Library, Archives and Documentation Studies (SLADS)2026TextTechnical / Research Reportapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1hj38003jk8c5q05txigtenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1hj38003jk8c5q05txigt/fileoai:repository.slads.sc.tz:cmsj32dxb004zk8c5i2x6pfcm2026-11-10T09:59:43Zdepartment:RAMtype:otherETHICAL PRACTICE IN RECORDS MANAGEMENT AND THEIR IMPACT ON TRANSPARENCY AND ACCOUNTABILITY: A CASE STUDY OF BAGAMOYO DISTRICT COURTNasra Amri LemjusiEast African CommunityInternational Council on ArchivesInternational Records Management TrustInternational Organization for StandardizationThis study examined ethical practices in records management and their impact on
transparency and accountability at Bagamoyo District Court. It was guided by three
objectives: assessing ethical records management practices, analyzing the relationship
between professional ethics and access to information, and identifying implementation
challenges. A descriptive case study design with a mixed-methods approach was used.
The study involved 75 participants, including 45 court staff and 30 court users, selected
from a population of 110 respondents.
Data were collected through questionnaires, interviews, document analysis, and
observation. Quantitative data were analyzed using descriptive statistics, while qualitative
data underwent thematic analysis. Findings showed that although ethical principles such
as confidentiality, integrity, and accountability are recognized, their implementation
remains weak. About 68% of respondents had not received formal records management
training, 72% reported missing or lost case files, and 64% identified unauthorized access
to confidential records as a major concern. Additionally, 76% agreed that proper records
management significantly enhances transparency.
The study identified inadequate storage facilities, unclear policies, poor staff attitudes, and
insufficient funding as key challenges. It concluded that ethical records management is
essential for transparency and accountability but is hindered by gaps between policy and
practice. The study recommends comprehensive ethical guidelines, mandatory staff
training, stronger access controls, and increased investment in records management
infrastructure.
School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj32dxb004zk8c5i2x6pfcmenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj32dxb004zk8c5i2x6pfcm/fileoai:repository.slads.sc.tz:cmshia9mc000gysc5b8z7tz7u2026-11-10T09:59:44Zdepartment:RAMtype:dissertationEVALUATING THE TRANSITION FROM PAPERBASED TO DIGITAL LAND RECORDS FOR IMPROVED SERVICE DELIVERY IN TANZANIA: A CASE OF BAGAMOYO DISTRICT COUNCILSaidi Hemedi MbondelaPaper-based recordsDigital land recordsBagamoyo District CouncilService deliveryTransition processesEfficiencyAccessibilityChallengesStrategies for improvementGeographic Information System (GIS)Integrated Land Management Information System (ILMIS)Hybrid records management systemScanning and electronic storageUnstable internet connectivityHardware failuresUnreliable electricity supplyLegal requirements for paper copiesDuplication of record-keepingStrengthen ICT infrastructureContinuous staff trainingTechnical support at district levelReview land legislationLegal recognition of electronic records & digital signaturesThis study examined the transition from paper-based records to digital land records at
Bagamoyo District Council and its influence on service delivery. The study was guided
by four specific objectives which are to examine the processes involved in the transition
from paper-based land records to digital land records systems in Tanzania; to assess the
effectiveness of digital land records in improving efficiency and accessibility of land
services; to identify the challenges affecting the implementation and use of digital land
records systems in land administration offices. and to propose strategies for improving
digital land records management for better service delivery in Tanzania.
A mixed-methods case study design was employed. Data were collected through
structured questionnaires, semi-structured interviews, and non-participant observation.
The study involved 25 respondents selected from a target population of 30. Quantitative
data were analyzed using descriptive statistics in Microsoft Excel, while qualitative data
were analyzed using thematic analysis.
The findings revealed that Bagamoyo District Council currently operates a hybrid record
management system that combines paper-based and digital records. Major digitalization
activities include scanning and electronically storing paper records; the systems used to
store electronic records are known as Geographic Information System (GIS) and
Integrated Land Management Information System (ILMIS). The digital transition has
improved service delivery by reducing the time required to process title deeds and conduct
land searches. However, the study finds that there is unstable internet connectivity and
sometime record keeping system experiences hardware failures; there is an unreliable
electricity supply, and the legal requirements still require paper copies of digital records
to be preserved, that form duplications of record-keeping.
The study concludes that digital transformation has significantly enhanced land
administration and service delivery at Bagamoyo District Council. Although it is
accompanied by challenges that should be checked and solved on time
The study recommends that Bagamoyo District Council strengthen ICT infrastructure,
provide continuous staff training, enhance district-level technical support, and review land
legislation to provide full legal recognition of electronic records and digital signaturesSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmshia9mc000gysc5b8z7tz7uenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshia9mc000gysc5b8z7tz7u/fileoai:repository.slads.sc.tz:cmsk5knse0005g4c51voqcnaq2026-11-10T09:59:45Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE CONTRIBUTION OF RECORDS MANAGEMENT IN ENHANCING ADMINISTRATIVE EFFICIENCY IN LEARNING INSTITUTIONS: A CASE STUDY OF THE SCHOOL OF LIBRARY, ARCHIVES AND DOCUMENTATION STUDIES (SLADS)Witness Philemon MasotaEnterprise Content ManagementElectronic Document and Records Management SystemHuman ResourcesInformation and Communication TechnologiesInternational Organization for StandardizationNational Council for Technical EducationSchool of Library, Archives and Documentation StudiesStatistical Package for the Social SciencesTanzania Commission for UniversitiesUnited Republic of TanzaniaThis study assessed the contribution of records management in enhancing administrative
efficiency in learning institutions, using the School of Library, Archives and
Documentation Studies (SLADS) as a case study. A mixed-methods approach was
employed, involving a sample of 25 respondents selected through stratified random and
purposive sampling. Data were collected using questionnaires, interviews, and an
observation checklist. The findings revealed that SLADS operates a hybrid records
management system, combining paper files with digital storage on shared network drives.
However, practices were inconsistent due to the lack of a comprehensive, institution-wide
records management policy. The study found that inefficient records management
significantly hinders administrative efficiency, with 64% of respondents reporting
retrieval times exceeding 15 minutes and 64% occasionally or frequently experiencing
delays in administrative processes. While records were acknowledged as important for
decision-making, the current systems were perceived as delaying service delivery by 44%
of respondents. Key challenges identified included the absence of a formal policy, lack of
staff training, inadequate storage space, and insufficient digital infrastructure. The study
concludes that SLADS, despite training records professionals, does not yet model best
practices. Recommendations include the urgent development of an institutional records
policy, investment in an integrated digital records system, comprehensive staff training,
and increased resource allocation.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk5knse0005g4c51voqcnaqenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk5knse0005g4c51voqcnaq/fileoai:repository.slads.sc.tz:cmsitohij000lk8c5zvnhv1t72026-11-10T09:59:46Zdepartment:RAMtype:dissertationAN ASSESSMENT OF RECORDS RETENTION AND DISPOSAL PRACTICES IN LOCAL GOVERNMENT OFFICES: A CASE STUDY OF BAGAMOYO DISTRICT COUNCILTyson Asajire MwakagireRecords retentionRecords disposalLocal government officesBagamoyo District CouncilRecords management policiesStaff trainingFinancial resourcesStorage facilitiesMonitoring mechanismsAwarenessRetention schedulesRegistry congestionRecords retrieval efficiencyAccountabilityTransparencyAdministrative efficiencyLegal complianceElectronic records management systemsRegular auditsBDC Bagamoyo District Council ERM Electronic Records Management ERMS Electronic Records Management System ISO International Organization for Standardization LGA Local Government Authority NARA National Archives and Records Administration RAM Records and Archives Management RAMD Records and Archives Management Department SLADS School of Library, Archives and Documentation Studies URT United Republic of TanzaniaThis study assessed records retention and disposal practices in local government offices
using Bagamoyo District Council as a case study. The study was guided by four specific
objectives to examine the existing records retention practices, assess the procedures used
in records disposal, identify the challenges affecting effective records retention and
disposal, and suggest strategies for improving these practices’ descriptive research
design with both qualitative and quantitative approaches was employed. Data were
collected from 50 respondents through questionnaires, interviews, and observation. The
collected data were analyzed using descriptive statistics and thematic. The findings
revealed that although the council has records retention schedules and disposal
procedures, their implementation is constrained by inadequate staff training, limited
financial resources, insufficient storage facilities, weak monitoring mechanisms, and low
awareness of records management policies. The study also found that some records are
retained beyond their approved retention periods, leading to congestion in registry
offices and reduced efficiency in records retrieval. The study concludes that effective
records retention and disposal are essential for improving accountability, transparency,
administrative efficiency, and compliance with legal and regulatory requirements in
local government offices. It recommends regular staff training, strengthening
compliance with records management policies, improving storage infrastructure,
increasing financial support, adopting electronic records management systems, and
conducting regular monitoring and audits to enhance records retention and disposal
practices.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsitohij000lk8c5zvnhv1t7enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsitohij000lk8c5zvnhv1t7/fileoai:repository.slads.sc.tz:cmsn284kj003tg4c5adkhwia92026-11-10T09:59:46Zdepartment:RAMtype:otherANASSESSMENTONTHE INFLUENCEOFELECTRONICRECORDSMANAGEMENT SYSTEMS (ERMS) ADOPTION INTHE PUBLICSECTORORGANIZATION: ACASE STUDYATTEMEKEMUNICIPALCOUNCILErick Edson KizitoElectronic Records Management System (ERMS)Public sector organizationsTemeke Municipal CouncilOperational efficiencyService deliveryAccessibilitySecurityWorkflow efficiencyResistance to changeInfrastructural limitationsData security concernsStrategic change managementCapacity buildingInfrastructural investmentsDigital transformationThis study investigated the influence of Electronic Records Management System (ERMS)
adoption on the operational efficiency and service delivery of public sector
organizations, focusing on Temeke Municipal Council in Tanzania. The research
examined the current state of ERMS availability, contributions, and challenges faced
during implementation. Using a mixed-method approach involving questionnaires,
interviews, and document analysis, data was collected from 30 respondents including
records managers, IT personnel, human resources officers, and users interacting with
ERMS. Findings indicated that ERMS significantly enhanced accessibility, security, and
workflow efficiency; however, resistance to change, infrastructural limitations, and data
security concerns posed major challenges. The study recommended strategic change
management, capacity building, and infrastructural investments to optimize ERMS
benefits and support sustainable digital transformation in public organizationsSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsn284kj003tg4c5adkhwia9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn284kj003tg4c5adkhwia9/fileoai:repository.slads.sc.tz:cmsj1r64t003xk8c5uzleis582026-11-10T09:59:49Zdepartment:RAMtype:dissertationAN INVESTIGATION OF ELECTRONIC RECORD KEEPING SYSTEMS IN PROMOTING EFFECTIVE SERVICE DELIVERY: A CASE STUDY AT BAGAMOYO MUNICIPAL COUNCIL Yusuph Jamali ShedafaDocument Management SystemElectronic Document Management SystemElectronic Record Keeping SystemsThis study investigated the role and effectiveness of Electronic Record Keeping
Systems (ERKS) in enhancing facilities service delivery at Bagamoyo Municipal
Council. The research examined the types of ERKS used, their contributions to
service delivery, and the challenges faced during implementation. Findings revealed
that ERKS improved efficiency, reduced paperwork, enhanced transparency, and
supported better decision-making. However, challenges such as limited ICT
infrastructure, inadequate training, poor data quality, and resistance to change
hindered full adoption. The study concluded that strengthening ICT infrastructure,
providing regular training, and improving policy frameworks are essential for
maximizing the benefits of ERKS. The results provide valuable insights for
policymakers, local governments, and researchers seeking to improve service
delivery through modern record management systems.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1r64t003xk8c5uzleis58enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1r64t003xk8c5uzleis58/fileoai:repository.slads.sc.tz:cmsj5br24005rk8c5irzjiz8b2026-11-10T09:59:49Zdepartment:RAMtype:otherN ASSESSMENT OF THE USE OF DIGITAL RECORD MANAGEMENT ON DATA INTEGRITY AND SECURITY: A CASE STUDY AT DAR ES SALAAM INSTITUTE OF TECHNOLOGY (D.I.T)Ramadhan Ahmed MbwiloICT infrastructure and cybersecurityISO standardsHybrid record-keeping systemsTechnical controls (access control, backup, encryption, audit trailsDar es Salaam Institute of Technology (DIT)Data integrity and securityDigital records managementABSTRACT
This study assessed the use of digital record management on data integrity and security,
using the Dar es Salaam Institute of Technology (DIT) as a case study. The general
objective of the study was to assess the use of digital record management practices in
enhancing data integrity and security, guided by four specific objectives: to assess the
existing digital record management practices and technologies at DIT; to evaluate the
technical controls and policy measures in place to safeguard data integrity and security;
to identify the challenges affecting data integrity and security within the current system;
and to identify measures for improving data integrity and security.
The study adopted a mixed-methods approach, combining questionnaires and interviews
within a single case study design, to obtain detailed information from 50 respondents
comprising registry staff, records officers, and other users of DIT records.
The findings revealed that DIT still relies heavily on a hybrid record-keeping system,
combining paper-based and digital records, with only a small proportion of respondents
reporting the use of a fully digital system. While access control and data backup were
found to be functioning reasonably well, audit trails and encryption were identified as
weak areas, limiting DIT‟s ability to demonstrate who accessed or altered a given
record. The major challenges affecting data integrity and security included poor staff
training, the persistence of the hybrid system, poor network connectivity, cyber threats, a
low ICT budget, and incomplete policies, alongside the risk of insider threats arising
from unrestricted access to records. Respondents recommended staff training, full
digitization of records, stronger security policies, increased ICT budgetary allocation,
and the adoption of emerging technologies such as blockchain and artificial intelligence
as key measures for improvement.
The study concluded that DIT requires a clear and comprehensive plan to strengthen its
digital record management system, one that emphasizes staff training, stronger policies
aligned with international standards such as ISO 15489 and ISO 27001:2022, and greater
VI
investment in ICT infrastructure, in order to fully safeguard data integrity and security.
The study recommends that DIT institutionalize regular staff training, adopt a phased
transition to a fully digital system, formalize data security policies in line with
recognized international standards, and invest in more reliable ICT infrastructure,
including automated backup systems. School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj5br24005rk8c5irzjiz8benAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj5br24005rk8c5irzjiz8b/fileoai:repository.slads.sc.tz:cmshifwyx000lysc51xvmrugp2026-11-10T09:59:51Zdepartment:RAMtype:reportA RESEARCH REPORT ON THE CONTRIBUTION OF RECORDS APPRAISAL PRACTICES IN ENHANCING ORGANIZATION EFFICIENCY IN THE PUBLIC SECTOR. A CASE STUDY OF TANZANIA REVENUE AUTHORITY (TRA) HEAD QUARTER DAR ES SALAAM. Valens Revelian NichorausRecord appraisal practicesOrganizational efficiencyPublic sectorTanzania Revenue Authority (TRA)Headquarters Dar es SalaamAccessibility of recordsRetrieval of recordsAccuracy and reliabilityRecords managementDisposal and archivingChallenges in implementationLack of trained personnelModern appraisal techniquesInconsistent retention decisionsInstitutional appraisal policyNational records management guidelinesStandardized proceduresABSTRACT
This research report investigates the contribution of record appraisal practices in enhancing
organizational efficiency in the public sector: A case study of Tanzania Revenue Authority (TRA),
Head quarter Dar es salaam. The study aimed to examine the contribution of record appraisal
practices in improving the accessibility and retrieval of records at Tanzania Revenue Authority
and to evaluate how record appraisal enhances the accuracy and reliability of records used in
enhancing Organizational Efficiency at Tanzania Revenue Authority and to identify challenges
faced by Tanzania Revenue Authority in implementing effective record appraisal practices. A
mixed-methods approach was utilized, incorporating both qualitative and quantitative data
collected through questionnaire and interviews with relevant stakeholders.
Findings revealed that record appraisal practices enhance the accessibility of records in my
organization, appraised records are easier to retrieve when needed, record appraisal reduces
unnecessary records and makes retrieval more efficient It also ensure that the organization get
space for new records to be fill in as the old one is disposed or archived somewhere else. The
study identified key challenges hindering effective records appraisal at TRA Headquarter Dar es
salaam. The primary obstacle was the lack of trained personnel, as staff lacked expertise in modern
appraisal techniques, leading to inconsistent decisions about record retention.
The study concluded that while record appraisal practices have the potential to significantly
enhance the accessibility and retrieval of records, their effectiveness is impeded by the lack of a
clear institutional appraisal policy. Despite the existence of national records management
guidelines, TRA Head quarter Dar es salaam struggles with standardized procedures, which
hampers optimal implementation. Therefore, while appraisal contributes to improving record
accessibility, formalized policies and procedures are essential for realizing its full benefit.School of Library, Archives and Documentation Studies (SLADS)2026TextTechnical / Research Reportapplication/pdfhttps://repository.slads.sc.tz/records/cmshifwyx000lysc51xvmrugpenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshifwyx000lysc51xvmrugp/fileoai:repository.slads.sc.tz:cmsj2yoqn004xk8c58i25njjb2026-11-10T09:59:51Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE EFFECTIVENESS OF CONTINUOUS PROFESSIONAL DEVELOPMENT IN IMPROVING RECORDS HANDLING PRACTICE. A CASE STUDY AT DEPARTMENT OF NATURAL RESOURCE LAND OFFICE.Oliver Abel MisagoContinuous Professional Development (CPD)Records handling practicesCPD activities (seminars, workshops, conferences, short training courses)Records personnelParticipation levelsInstitutional requirements vs. personal interestKnowledge, skills, competenciesRecords creationRecords classificationCPD Collection Professional Development RM Records Management RMP Records Management Practices ICT Information and Communication Technology ERMS Electronic Records Management System HRD Human Resource Development SLADS School of Library Archives and Documentation Studies SLADSSO School of Library, Archives and Documentation Studies Students Organization SPSS Statistical Package for the Social Sciences USAID United States Agency for International DevelopmentThis study assessed the effectiveness of Continuous Professional Development (CPD) in
improving records handling practices. The study was conducted to examine the types of
CPD activities available to records personnel, assess the level of participation of records
personnel in CPD activities, and identify challenges affecting the effectiveness of CPD
in improving records handling practices. Effective professional development is essential
in enhancing employees’ knowledge, skills, and competencies, which contribute to
proper creation, classification, storage, retrieval, security, and disposal of records.
The study employed a descriptive survey research design and adopted a mixed methods
approach, combining both quantitative and qualitative methods. Data were collected
from 10 records personnel through questionnaires and interviews. Quantitative data were
analyzed using descriptive statistics such as frequencies and percentages with the
assistance of Microsoft Excel, while qualitative data obtained from interviews were
analyzed thematically. The findings were presented using tables and narrative
explanations.
The findings revealed that various CPD activities were available for records personnel,
including seminars, workshops, conferences, and short training courses. However,
participation in CPD activities was mainly influenced by institutional requirements
rather than personal interest. The study also found that the effectiveness of CPD was
affected by challenges such as lack of funding, limited management support, outdated
training content, inadequate training facilities, and limited technological skills.
The study concludes that Continuous Professional Development contributes significantly
to improving records handling practices by enhancing the knowledge and skills of
records personnel. However, the effectiveness of CPD programs depends on regular
training opportunities, adequate institutional support, and relevant training content. The
study recommends that institutions should strengthen CPD programs, provide sufficient
resources, update training materials, and establish follow-up mechanisms to ensure that
acquired knowledge and skills are effectively applied in records management practices.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2yoqn004xk8c58i25njjbenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2yoqn004xk8c58i25njjb/fileoai:repository.slads.sc.tz:cmsj0l43h002zk8c5xjtdxe172026-11-10T09:59:54Zdepartment:RAMtype:dissertationAN ASSESSMENT ON ADOPTION OF ELECRONIC RECORDS MANAGEMENTS SYSTEMS IN PROMOTING OPERATIONAL EFFICIENCY IN PUBLIC INSTITUTIONS: A CASE STUDY OF BAGAMOYO DISTRICT COUNCILFatuma Abdurashidi MuwanyaElectronic Records Management Systems (ERMS)Operational efficiencyBagamoyo District CouncilRecords retrieval and accessICT infrastructureCapacity building and staff trainingRecords management policiesABSTRACT
This study assessed the adoption of Electronic Records Management Systems (ERMS) in
promoting operational efficiency at Bagamoyo District Council. The study was guided by
three specific objectives: to assess the benefits of ERMS adoption, to examine the
challenges facing ERMS implementation, and to identify strategies for improving ERMS
adoption within the council. A descriptive research design and mixed research approach
were employed. Data were collected from 30 respondents using questionnaires, interviews,
and observation methods. Quantitative data were analyzed using descriptive statistics, while
qualitative data were analyzed through content analysis.
The findings revealed that ERMS adoption has significantly improved operational efficiency
through faster access and retrieval of records, improved accuracy and reliability of
information, enhanced records security, increased productivity, and better accountability.
However, the study identified several challenges affecting effective ERMS adoption,
including inadequate staff training, lack of clear policies and guidelines, poor ICT
infrastructure, and limited financial resources. The study further found that the majority of
respondents believed that the absence of clear policies negatively affects the effective
utilization of ERMS. Suggested strategies for improvement included providing continuous
staff training, developing comprehensive records management policies, improving ICT
infrastructure, and increasing institutional support for digital records management initiatives.
The study concludes that ERMS plays a crucial role in enhancing operational efficiency at
Bagamoyo District Council. However, its full potential can only be realized through
adequate training, supportive policies, improved technological infrastructure, and sustained
management commitment. The study recommends strengthening capacity-building
programs and investing in ICT resources to ensure effective adoption and utilization of
ERMS in public institutions. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0l43h002zk8c5xjtdxe17enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0l43h002zk8c5xjtdxe17/fileoai:repository.slads.sc.tz:cmsk64ihq0008g4c5p7uob14y2026-11-10T09:59:55Zdepartment:RAMtype:dissertationASSESSMENT OF THE IMPACT OF RECORDS MANAGEMENT TRAINING ON THE EFFICIENCY OF RECORDS PERSONNEL IN TANZANIA: A CASE STUDY BAGAMOYO DISTRICT COUNCILDaniel Natupuko KiseriRecords Management TrainingRecords Personnel EfficiencyLocal Government AuthoritiesBagamoyo District CouncilOrganizational PerformancePublic Sector AccountabilityEffective records management is essential for promoting accountability, transparency,
efficient service delivery, and informed decision-making in public institutions. However,
many local government authorities in Tanzania continue to experience challenges related
to inadequate records management practices due to limited professional training among
records personnel. This study assessed the impact of records management training on the
efficiency of records personnel in Tanzania,
The study was guided by four specific objectives: to examine the existing records
management training programmes, to evaluate the efficiency of records personnel before
and after training, to identify challenges affecting the implementation of records
management training, and to determine the relationship between records management
training and organizational efficiency. A descriptive research design and a mixed-methods approach were employed. Data were collected from 26 respondents through
questionnaires, interviews, and document review. Quantitative data were analysed using
descriptive statistics, including frequencies and percentages, while qualitative data were
analysed using thematic analysis.
The findings revealed that records management training significantly improved
employees' knowledge, skills, and competencies .The study further established that
trained personnel performed their duties more efficiently, resulting in improved
organizational performance and service delivery. Despite these positive outcomes, the
study identified several challenges affecting the implementation of records management
training, including inadequate financial resources, limited training opportunities, and
insufficient Information
study concluded that records management training is crucial in improving the efficiency
of records personnel. I recommend that bagamoyo district council strengthen
continuous training programmes, and allocate adequate financial resources .it enhance
institutional support to achieve effective and sustainable records management practice.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk64ihq0008g4c5p7uob14yenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk64ihq0008g4c5p7uob14y/fileoai:repository.slads.sc.tz:cmsj2wrmy004uk8c5dju8hy582026-11-10T09:59:56Zdepartment:RAMtype:dissertationAN ASSESSMENT ON GOVERNMENT RECORDS SECURITY CONTROLS ON ENHANCING CONFIDENTIALITY TO CUSTOMER RECORDS: CASE STUDY AT TANZANIA REVENUER AUTHORITY (TRA), KINONDONI REGION.Jonathan Jackson JohnAfrican Regional Organization for StandardizationClosed-Circuit TelevisionData Protection Commissioner of TanzaniaGeneral Data Protection RegulationThis study assessed government records security controls in enhancing the confidentiality
of customer records, using the Tanzania Revenue Authority (TRA), Kinondoni Regional
Office, as a case study. The research was guided by three specific objectives: examining
current physical security measures, determining challenges facing security controls, and
identifying possible solutions to protect customer record confidentiality. A descriptive
cross-sectional research design employing a mixed-methods approach was adopted. The
target population comprised 264 employees, from which a sample size of 159 respondents
was derived using Slovin’s formula. Data collection was executed through structured
questionnaires, semi-structured key informant interviews, and documentary observation.
Quantitative data were analyzed using descriptive statistics via SPSS version 25.0, while
qualitative data underwent thematic analysis. The findings revealed strong structural
perimeter controls (server rooms locked, mean = 4.34) and effective role-based access
control within the IT system (mean = 4.01). However, critical vulnerabilities were
identified, including the absence of automated biometric access tracking (mean = 3.12)
and the lack of mandatory Multi-Factor Authentication (MFA) (mean = 2.52). Operational
challenges were predominantly driven by power outages and network instability (mean =
4.10), which forced manual, paper-based workarounds that bypass digital audit logs.
Infrequent staff training on data privacy (mean = 2.93) also exposed the organization to
human-error security risks. The study concludes that while foundational perimeter and
role isolation controls exist, operational and technical gaps hinder complete alignment
with the Personal Data Protection Act No. 11 of 2022 and ISO/IEC 27001:2022 standards.
It is recommended that TRA deploy mandatory MFA, integrate biometric tracking,
establish dedicated solar backup links to eliminate manual workarounds, and conduct
mandatory quarterly data privacy training for all staff. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2wrmy004uk8c5dju8hy58enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2wrmy004uk8c5dju8hy58/fileoai:repository.slads.sc.tz:cmsizbnjq0025k8c5x0vq30ha2026-11-10T10:00:11Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE IMPACT OF INEFFIECIENT RECORDS MANAGEMENT ON ORGANIZATIONAL SERVICE DELIVERY: A CASE STUDY BAOBAB SECONDARY SCHOOL.John Ernest WilfredRecords managementService deliveryBaobab Secondary SchoolElectronic records management systems (ERMS)Records retrieval and accessAdministrative efficiencyCase study / Mixed methods researchABSTRACT
This study assessed the impact of inefficient records management on organizational service
delivery at Baobab Secondary School. The study was conducted to examine the records
management systems used in the school, assess the efficiency of records retrieval and access,
determine the effects of inefficient records management on service delivery, identify challenges
associated with records management practices, and suggest strategies for improving records
management within the institution.
The study employed a case study research design and adopted a mixed research approach. Data
were collected from 25 respondents through questionnaires and interviews. Quantitative data
were analyzed using frequencies and percentages with the aid of Microsoft Excel and presented
in tables, while qualitative data were analyzed through thematic analysis and supported by
respondents’ quotations.
The findings revealed that Baobab Secondary School largely relies on manual records
management systems, with limited use of electronic systems. The study found that inefficiencies
in records management contribute to delays in records retrieval, difficulties in accessing
information, misfiling of documents, and reduced administrative efficiency. These challenges
were reported to negatively affect organizational service delivery, including decision-making
processes and the satisfaction of both staff and students.
Furthermore, the study identified several challenges affecting records management practices,
including inadequate records management skills among staff, limited technological
infrastructure, insufficient storage facilities, and the absence of comprehensive records
management policies. Despite these challenges, respondents indicated that the adoption of
electronic records management systems, staff training, regular records monitoring.
The study concludes that inefficient records management has a significant negative impact on
organizational service delivery at Baobab Secondary School. The study recommends that the
school should adopt electronic records management systems, provide regular training for staff,
strengthen records management policies, and allocate adequate resources to support effective
records management practices.
School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsizbnjq0025k8c5x0vq30haenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsizbnjq0025k8c5x0vq30ha/fileoai:repository.slads.sc.tz:cmstov4s100006oc5vzdmzlkx2026-11-10T10:10:20Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE QUALITY OF FINANCIAL RECORDS COLLECTED BY THE REVENUE AUTHORITY IN ENHANCING TAX COLLECTION: A CASE STUDY OF TANZANIA REVENUE AUTHORITY, BAGAMOYO DISTRICT TOWN COUNCIL BRANCH OFFICEJenipher Wistand SilaInformation and Communication TechnologiesNational Archives and Records ServicesNational Archives and Records AuthorityRecords ManagementSchool of Library, Archives and Documentation StudiesElectronic records management systemThis study assessed the quality of financial records collected by the Tanzania Revenue
Authority (TRA) and their contribution to enhancing tax collection, using the TRA
Bagamoyo District Town Council Branch Office as a case study. The study aimed to
assess the quality of financial records collected from customers, examine the role of
quality financial records in enhancing tax collection, identify the challenges faced by TRA
in collecting and managing quality financial records, and propose appropriate measures
to improve financial records management.
A mixed-method research approach and descriptive research design were employed. Data
were collected from a sample of 30 respondents comprising taxpayers, TRA staff, and
heads of departments through questionnaires and structured interviews. Quantitative data
were analyzed using descriptive statistics, while qualitative data were analyzed using
content analysis.
The findings revealed that the majority of respondents considered the financial records
collected by TRA to be accurate, complete, and reliable, making them suitable for
effective tax administration. Quality financial records were found to enhance tax
collection by promoting accountability, supporting accurate tax assessment, facilitating
tax audits, improving compliance monitoring, and strengthening transparency in tax
administration. However, the study identified several challenges affecting effective
financial records management, and limited financial resources.
The study concludes that quality financial records are fundamental to effective tax
administration and enhanced revenue collection at the Tanzania Revenue Authority. It
recommends the implementation of Electronic Records Management Systems (ERMS),
improvement of records storage infrastructure, continuous staff training and taxpayer
awareness programs, stronger enforcement of records management policies, and
increased investment in modern records management technologies. Implementing these
recommendations will strengthen financial records management practices, improve
taxpayer compliance, and enhance tax collection performance at TRA Bagamoyo District
Town Council Branch Office.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmstov4s100006oc5vzdmzlkxenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmstov4s100006oc5vzdmzlkx/fileoai:repository.slads.sc.tz:cmsio77k30001k8c5c32btggs2026-11-10T10:10:22Zdepartment:RAMtype:dissertationINVESTIGATION ON RECORD'S DISASTER RECOVERY PLAN IN PUBLIC INSTITUTION: A CASE STUDY AT BAGAMOYO DISTRICT COUNCIL. Anami Sted MbukwaRecords disaster recovery planningBagamoyo District CouncilLocal government researchPolicies and practicesDisaster typesStrengthening strategiesCase study designQuestionnaires and interviewsRecords managersIT officersHeads of departmentAdministrative staffPartially developed frameworkInconsistent implementationDocumented plan awarenessBackup practicesIrregular backupsSame-building storageSystem/IT failureTheft/vandalismNatural hazards (fire, flooding)Training gapsFair knowledge levelsRecords and Archives Management Act No. 3 of 2002Policy disseminationStaff capacityCybersecurityPhysical securityFormalized disaster recovery planCommunication of planSecure backup practicesStaff trainingRegular training investmentFurther researchLocal government authoritiesThis study investigates records disaster recovery planning at Bagamoyo District Council, Tanzania, addressing a gap in local government-level research on the subject. Guided by four, examining existing records disaster recovery policies and practices, identifying disaster types affecting the Council, determining challenges hindering effective planning, and proposing strengthening strategies, the study adopted a case study design combining questionnaires and interviews with 20 staff respondents, including records managers, IT officers, heads of department, and administrative staff. Findings reveal a partially developed and inconsistently implemented records disaster recovery framework: only half of respondents were aware of a documented plan, and just 45% knew who was responsible for its implementation. Backup practices were irregular, with 25% of respondents reporting rare or no backups, and 30% storing backups either in the same building as originals or not at all. System/IT failure (40%) and theft/vandalism (35%) were perceived as the greatest threats, together outweighing natural hazards such as fire and flooding. Over half of respondents had received no or incomplete training in records disaster recovery, contributing to only "fair" self-rated knowledge levels. The study concludes that despite legal obligations under Tanzania's Records and Archives Management Act No. 3 of 2002, the Council's vital records remain vulnerable to loss due to weak policy dissemination, inconsistent backup practices, and limited staff capacity. It recommends formalizing and communicating the disaster recovery plan, standardizing secure backup practices, prioritizing cybersecurity and physical security measures, and investing in regular staff training, while proposing further research across multiple local government authorities to assess the generalizability of these findings.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsio77k30001k8c5c32btggsenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsio77k30001k8c5c32btggs/fileoai:repository.slads.sc.tz:cmstp3ed800036oc5ge1r2q9e2026-11-10T10:10:23Zdepartment:RAMtype:otherA RESEARCH REPORT SUBMITTED TO THE SCHOOL OF LIBRARY, ARCHIVES AND DOCUMENTATION STUDIES IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF AN ORDINARY DIPLOMA IN RECORDS AND ARCHIVES MANAGEMENT.Kalisto Aidan MloweAssociation of Records Managers and AdministratorsAmerican Society of Archivists (Society of American Archivists)Bagamoyo District CouncilInformation and Communication TechnologyInternational Records Management TrustInternational Organization for StandardizationNational Bureau of StatisticsSchool of Library, Archives and Documentation StudiesUnited Republic of TanzaniaRecords Officer 1Records Officer 2Head of DepartmentThis study assessed the protection of vital records and respondents' perceived
contribution of that protection to organizational performance in public offices,
using Bagamoyo District Council as a case study. The study was guided by three
specific objectives: to examine existing vital records protection practices, identify
challenges affecting vital records protection, and assess respondents’ perceived
relationship between vital records protection and organizational performance. A
descriptive research design with a mixed-methods approach was employed. Data
were collected using questionnaires and interviews. Questionnaires were
distributed to all 25 employees forming the target population, of which 25 were
fully completed and returned, giving a response rate of 100%. Quantitative data
were analyzed using descriptive statistics, while qualitative data were analyzed
through thematic analysis. The findings revealed that access control measures and
secure storage were the most commonly used practices for protecting vital
records, whereas digitization was minimally practiced. The study further found
that poor storage facilities, inadequate funding, lack of trained staff, and limited
ICT infrastructure were the major challenges affecting vital records protection.
The findings revealed that respondents perceived a strong relationship between
vital records protection and organizational performance, particularly in ensuring
business continuity, supporting decision-making, and enhancing accountability.
The study concludes that strengthening vital records protection through improved
storage facilities, digitization, staff training, and enhanced ICT infrastructure is
essential for improving organizational performance in public offices. It
recommended that the Council and similar public offices invest in improved
storage facilities, accelerate digitization of vital records, and train staff in records
management, Keywords: vital records, records protection, organizational
performance, public offices, Bagamoyo District Council.School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmstp3ed800036oc5ge1r2q9eenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmstp3ed800036oc5ge1r2q9e/fileoai:repository.slads.sc.tz:cmsj3y1k9005gk8c50wfh1ck52026-11-10T10:10:24Zdepartment:RAMtype:dissertationAN ASSESSMENT OF ICT ADOPTION IN ENHANCING SERVICE DELIVERY THROUGH RECORDS MANAGEMENT IN PUBLIC INDTITUTION;A CASE STUDY DEPARTMENT OF LAND AND HUMAN RESOURCES, BAGAMOYO DISTRICT COUNCIL.Andrew Godfrey LucasContinuous investmentInstitutional efficiencyRecommendations (training, infrastructure, EDRMS, security, compliance)Limited advanced systemsIrregular maintenanceInadequate ICT infrastructureModerate ICT knowledge (61.3%)ICT trainingInformation and Communication Technology (ICT)Records managementBagamoyo District Council Land OfficeICT adoptionPublic institutions (Tanzania)Records accessibilityRecords retrievalRecords storageElectronic records managementThe adoption of Information and Communication Technology (ICT) has become an
important strategy for improving records management and enhancing service delivery in
public institutions. However, despite the implementation of ICT initiatives in Tanzania,
many public institutions continue to experience challenges related to records accessibility,
retrieval, storage, and the effective management of electronic records. This study assessed
the extent to which ICT adoption has enhanced service delivery through records
management at Bagamoyo District Council Land Office.
The study was guided by four specific objectives: to assess users’ awareness and practical
knowledge of ICT in records management activities, to examine ICT requirements for
records management, to determine how ICT usage supports records accessibility and
retrieval in service delivery, and to identify challenges affecting the effective use of ICT
in records management.
A descriptive case study design using both quantitative and qualitative research
approaches was employed. Data were collected from 31 respondents out of a target
population of 38 through questionnaires, interviews, and observation. Quantitative data
were analysed using descriptive statistics, while qualitative data were analysed using
thematic analysis.
The findings revealed that all respondents (100%) were aware of ICT tools used in records
management and had received ICT-related training. Most respondents (61.3%) had a
moderate level of ICT knowledge, while all respondents agreed that ICT had improved
records accessibility, retrieval, accuracy, and the overall efficiency of records
management. Computers and scanners were the most frequently used ICT tools. However,
the study also found challenges such as inadequate ICT infrastructure, irregular
maintenance of ICT facilities, and limited availability of advanced electronic records
management systems. Respondents recommended regular ICT training, improved data
protection and security, implementation of Electronic Document and Records
vi
Management Systems (EDRMS), adequate ICT resources, and compliance with records
management policies and legal requirements.
The study concluded that ICT adoption has significantly improved records management
and enhanced service delivery at Bagamoyo District Council Land Office. Nevertheless,
continuous investment in ICT infrastructure, staff capacity building, electronic records
management systems, and information security is essential to maximise the benefits of
ICT in public institutions. The study recommends strengthening ICT infrastructure,
providing regular staff training, implementing comprehensive EDRMS, enhancing data
protection measures, and ensuring compliance with records management standards and
relevant legal frameworks.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3y1k9005gk8c50wfh1ck5enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3y1k9005gk8c50wfh1ck5/fileoai:repository.slads.sc.tz:cmsk9ez7y001ig4c5s83aa5kz2026-11-10T10:10:25Zdepartment:RAMtype:dissertationAN ASSESSMENT OF RECORDS CLASSIFICATION SYSTEMS AND THEIR INFLUENCES IN GOVERNMENT REGISTRIES: A CASE STUDY OF THE DEPARTMENT OF LAND AND NATURAL RESOURCES OFFICE AT BAGAMOYO DISTRICTChristina Zabron LusangijaRecords Classification SystemsGovernment RegistriesRecord Retrieval SpeedInformation AccessibilityDepartment of Land and Natural ResourcesBagamoyoThis study assessed records classification systems and their influence in government
registries, with specific focus on the Department of Land and Natural Resources Office
in Bagamoyo. The study was guided by three specific objectives: to examine the existing
records classification system; to assess its influence on records retrieval speed and
information accessibility; to identify limitations of the existing system. The study employed a descriptive case study design with mixed methods approach. The
target population comprised 42 staff members at the Department of Land and Natural
Resources Office, all of whom participated in the study. Data were collected through
questionnaires administered to 15 registry and support staff, interviews with ten
departmental heads and land officers, and structured observation using a standardised
checklist. The findings revealed that the department primarily uses parcel-based classification
(71.4%) combined with numerical (59.5%) and alphabetical (52.4%) approaches, but
lacks a documented, standardised classification manual. Retrieval times were found to
be excessive, with 59.5% of respondents requiring more than 30 minutes to locate files. Major limitations identified included absence of classification guidelines (69.0%), lack
of staff training (64.3%), inconsistent classification practices (61.9%), and inadequate
indexing systems (57.1%). The study concluded that the current classification system
significantly impairs registry efficiency and service delivery. The study recommends implementation of a comprehensive functional classification
system with documented file plan, development of multiple indexing access points, staff
training programmes, and gradual introduction of computerised classification support.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk9ez7y001ig4c5s83aa5kzenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk9ez7y001ig4c5s83aa5kz/fileoai:repository.slads.sc.tz:cmssyhajv000on8c5h8wkss9r2026-11-10T10:10:38Zdepartment:RAMtype:dissertationAN ASSESSMENT OF THE IMPLEMENTATION OF DISASTER RECOVERY PLANS ON THE SAFETY OF RECORDS IN PUBLIC INSTITUTIONS: A CASE STUDY OF CARAVAN MUSEUMFatuma Huseni HasaniAmerican Psychological AssociationDisaster Recovery PlanDisaster Risk ManagementDisaster Risk ReductionInformation and Communication TechnologyInternational Records Management TrustInternational Organization for StandardizationNational Archives and Records AdministrationSchool of Library, Archives and Documentation StudiesUnited Nations Educational, Scientific and Cultural OrganizationThis study assessed the implementation of disaster recovery plans (DRPs) and their
effectiveness in protecting records at Caravan Museum, a public heritage institution in
Tanzania. Using a descriptive case study design with mixed methods, the research
examined 30 participants (25 staff members and 5 head officers) through questionnaires
and semi-structured interviews. Quantitative data were analyzed using descriptive
statistics, while qualitative data underwent thematic analysis.
The findings revealed that 72% of respondents acknowledged the existence of written
disaster recovery guidelines, though internal awareness gaps persisted across operational
levels. Regarding implementation, 48% of staff reported moderate implementation,
while 28% indicated poor implementation of disaster recovery strategies. The primary
challenges inhibiting effective implementation were inadequate funding (28%),
insufficient staff training (24%), inadequate ICT infrastructure (24%), and limited
management support (24%). Qualitative interviews corroborated these findings,
emphasizing that restricted budgetary allocations prevented investment in modern
disaster suppression systems and off-site digital preservation networks.
Respondents recommended four priority interventions: increasing budget allocations
(28%), conducting regular staff training (24%), adopting digital backup systems (24%),
and formulating explicit operational disaster policies (24%). The study concludes that
while Caravan Museum has established foundational DRPs, practical implementation
remains constrained by resource limitations. The irreplaceable cultural and
administrative records remain vulnerable to permanent loss without immediate
institutional investment in capacity building, digital infrastructure, and dedicated
financial resources. The research provides empirical evidence supporting the need for
comprehensive disaster risk management frameworks in heritage institutions throughout
Tanzania.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmssyhajv000on8c5h8wkss9renAll rights reservedhttps://repository.slads.sc.tz/api/records/cmssyhajv000on8c5h8wkss9r/file