2026-11-10T09:53:35Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsj2knt7004hk8c5ceuffbcz2026-11-10T09:53:09Zdepartment:LIMtype:dissertationAN ASSESSMENT ON THE USE OF E-REFERENCE SERVICES IN ACADEMIC LIBRARIES . A CASE STUDY OF AGENCY FOR THE DEVELOPMENT OF EDUCATION MANAGEMENT (ADEM) Elizabeth Metusela MlowaE-reference servicesAcademic librariesAgency for the Development of Educational ManagementInformation access and retrievalInfrastructure and connectivity challengesTechnical support and trainingUser adoption and awarenessThis study Assessed On the Use of E-Reference Services in Academic Libraries. A Case
Study of Agency for The Development of Education Management (ADEM). The study was
conducted to identify the types of e-reference services available at ADEM Library, to
establish the level use of e-reference services among user and to identify the challenges
hindering the effective use of e-reference services.
The study employed a descriptive research design and adopted a mixed research approach,
combining both quantitative and qualitative methods. Data were collected from 25 users and
5 staff members using questionnaires and interviews. The collected data were analyzed using
descriptive statistics such as frequencies and percentages, while qualitative data were
analyzed thematically. The findings were presented in tables and narrative form for easy
interpretation.
The findings revealed that although some students benefited from availability of disaster
preparedness in library, there were challenges such Inadequate Infrastructure and Hardware
Shortages Unreliable Power Supply and Connectivity Issues, Lack of Technical Support and
Maintenance, Resistance to Change and Institutional Culture.
The study concludes that the Use of E-Reference Services in Academic Libraries plays a
crucial role in students’ access to information at ADEM. It recommends that E-Reference
Services should improve communication, strengthen payment processing systems, and
enhance awareness among students and reliable service delivery. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2knt7004hk8c5ceuffbczenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2knt7004hk8c5ceuffbcz/fileoai:repository.slads.sc.tz:cmsj34tk70051k8c5hncom6ya2026-11-10T09:53:13Zdepartment:LIMtype:dissertationEVALUATION OF COLLECTION DEVELOPMENT POLICIES IN ENSURING RELEVANT COLLECTIONS IN ACADEMIC LIBRARIES: A CASE OF ADEM BAGAMOYO.Farida Sadi MohamedCollection development policiesAcademic librariesLibrary collection relevanceSelection and acquisitionInformation needsResource allocation and fundingTeaching, learning, and research supportThis study evaluated collection development policies in ensuring relevant collections in
academic libraries. The study was conducted to examine the availability and implementation
of collection development policies, assess the relevance of library collections in meeting users'
information needs, and determine the challenges affecting the effective implementation of
collection development policies in academic libraries. Collection development policies play a
vital role in guiding the selection, acquisition, evaluation, and maintenance of library
resources to ensure that collections remain current, balanced, and responsive to the teaching,
learning, and research needs of users.
The study employed a case study research design and adopted a quantitative research
approach. Data were collected from 30 respondents using questionnaires and interviews. The
collected data were analyzed using frequencies and percentages with the aid of Microsoft
Excel and presented in tables for easy interpretation.
The findings revealed that the academic library had a collection development policy that
guided the selection and acquisition of information resources. The study further found that the
policy contributed to the development of relevant collections by ensuring that library
materials aligned with academic programmes and users' information needs.
The study also established that effective implementation of collection development policies
significantly contributes to the availability of relevant, current, and balanced library
collections. Libraries that consistently applied their collection development policies were
better able to support teaching, learning, and research activities through the provision of
quality information resources.
The study concludes that collection development policies are essential in ensuring relevant
collections in academic libraries. It recommends that academic libraries regularly review and
update their collection development policies, allocate adequate funds for resource acquisition,
strengthen stakeholder participation in the selection process.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj34tk70051k8c5hncom6yaenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj34tk70051k8c5hncom6ya/fileoai:repository.slads.sc.tz:cmsj48kui005ik8c53pk7as2n2026-11-10T09:53:13Zdepartment:LIMtype:dissertationAN ASSESSMENT ON THE USE OF GEMINI ARTIFICIAL INTELLIGENCE (AI) IN IMPROVING REFERENCE SERVICES: A CASE STUDY OF THE UNIVERSITY OF DAR ES SALAAM Michael Richard MchakiReference servicesGemini AIAcademic librariesUniversity of Dar es Salaam LibraryInformation accessUser awarenessEase of useLearning supportResearch supportTime-savingChallengesMixed-methods researchStudents and librariansQuestionnaires and interviewsStaff trainingPolicy developmentResponsible AI useABSTRACT
This study assessed the use of Gemini Artificial Intelligence (AI) in improving reference services for library users at the University of Dar es Salaam Library. The study was guided by four objectives: to examine how Gemini AI is used in providing reference services, to assess the benefits of using Gemini AI in improving reference services, to determine the level of awareness and use of Gemini AI among library users, and to identify the challenges associated with its use.
A mixed-methods research design was adopted. Data were collected from 50 respondents, comprising 40 students and 10 librarians. Questionnaires were used as the primary data collection instrument, while interview data were obtained from librarians to complement the quantitative findings. Quantitative data were analyzed using frequencies and percentages, whereas qualitative data were analyzed thematically.
The findings revealed that most respondents used Gemini AI mainly to search for academic information, complete assignments, conduct research, and improve their understanding of academic topics. The majority of respondents considered Gemini AI easy to use and expressed satisfaction with the information it provided. The study also found that Gemini AI enhanced access to information, saved time, and supported learning and research activities.
The study concluded that Gemini AI has significant potential to improve reference services in academic libraries by providing faster access to information and supporting users' academic activities. The study recommends that the University of Dar es Salaam Library strengthen the integration of AI technologies through staff training, user awareness programmes, improved the development of policies to guide the responsible use of Artificial Intelligence in library services.
School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj48kui005ik8c53pk7as2nenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj48kui005ik8c53pk7as2n/fileoai:repository.slads.sc.tz:cmsj1pc5b003tk8c52gelj5ob2026-11-10T09:53:13Zdepartment:LIMtype:dissertationAN ASSESSMENT OF STUDENTS AWARENESS ON LIBRARY SERVICES IN ACADEMIC LIBRARIES. A CASE STUDY AT MARIAN UNIVERSITY COLLEGE (MARUCO).Yasinta Peri MsagaLibrary services awarenessAcademic librariesMARUCOUser skills and information literacyOnline Public Access Catalogue (OPAC)Electronic resources and internet accessUser education and orientationABSTRACT
This study assessed students’ awareness of library services provided by academic
libraries. The study was conducted to identify the types of library services provided by
academic libraries, examine the skills of library users in accessing and utilizing library
services, and identify the challenges facing students in accessing library services. The
study was conducted at MARUCO.
The study employed a case study research design and adopted a mixed research
approach. Data were collected from 25 respondents using questionnaires and interviews.
Quantitative data were analyzed using frequencies and percentages with the aid of
Microsoft Excel and presented in tables, while qualitative data were analyzed through
thematic analysis and supported by respondents’ quotations.
The findings revealed that the majority of respondents were aware of basic library
services, particularly internet services, reading services, and borrowing and returning
books. The study also found that most respondents possessed basic skills in using library
services, especially information searching skills, although some lacked adequate skills in
using library catalogues and the Online Public Access Catalogue (OPAC). Furthermore,
the findings identified poor internet connectivity, limited searching skills, and
difficulties in accessing electronic resources as the major challenges affecting students’
effective use of library services.
The study concludes that although students are generally aware of the library services
provided by academic libraries, challenges related to digital access, information literacy
skills, and technological infrastructure continue to limit effective utilization of available
services. The study recommends that academic libraries strengthen user education and
orientation programmes, improve internet connectivity and access to electronic
resources, enhance information literacy training, and promote library services through
various communication channels to increase students’ awareness and effective
utilization of library services School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1pc5b003tk8c52gelj5obenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1pc5b003tk8c52gelj5ob/fileoai:repository.slads.sc.tz:cmsn12hcd003og4c5jbvpjvxg2026-11-10T09:53:14Zdepartment:LIMtype:dissertationEVALUATION OF INFORMATION PROVISION ON THE NATIONAL HEALTH INSURANCE FUND (NHIF) PAYMENT SYSTEM BY STUDENT COLLEGES.A CASE STUDY OF SCHOOL OF LIBRARY, ARCHIVES AND DOCUMENTATION STUDIES (SLADS), BAGAMOYO.Amini Ali AbdallahNational Health Insurance Fund (NHIF)SLADS College, BagamoyoPayment systemService deliveryEfficiencyQuality of healthcare servicesUser satisfactionChallengesResponsiveness of NHIF staffInformation resourcesDescriptive research designMixed research approachQuestionnaires and interviewsDescriptive statisticsThematic analysisRecommendationsThis study assessed the evaluation of the payment system and service delivery in the
National Health Insurance Fund (NHIF) at SLADS College, Bagamoyo. The study was
conducted to examine the efficiency of the NHIF payment system, assess the quality of
service delivery provided to students, identify challenges affecting the system, and
explore strategies for improving NHIF services within the college. Effective payment
systems and service delivery are essential for ensuring timely access to healthcare
services, improving user satisfaction, and enhancing the overall performance of health
insurance schemes.
The study employed a descriptive research design and adopted a mixed research
approach, combining both quantitative and qualitative methods. Data were collected
from 20 students and 5 staff members using questionnaires and interviews. The collected
data were analyzed using descriptive statistics such as frequencies and percentages,
while qualitative data were analyzed thematically. The findings were presented in tables
and narrative form for easy interpretation.
The findings revealed that although some students benefited from NHIF services and
experienced satisfactory service delivery, there were challenges such as delays in
payment processing, limited understanding of payment procedures, and occasional
inefficiencies in service delivery. The study also found that the responsiveness of NHIF
staff and availability of information resources influenced students’ experience of the
system.
The study concludes that the effectiveness of the NHIF payment system and service
delivery plays a crucial role in students’ access to healthcare services at SLADS
College. It recommends that NHIF should improve communication, strengthen payment
processing systems, and enhance awareness among students to ensure efficient and
reliable service delivery.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsn12hcd003og4c5jbvpjvxgenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn12hcd003og4c5jbvpjvxg/fileoai:repository.slads.sc.tz:cmsj25csb0047k8c5mi4ymas82026-11-10T09:53:14Zdepartment:LIMtype:dissertationAN ASSESSMENT ON THE EFFECTIVENESS OF LIBRARY COLLECTION DEVELOPMENT IN SUPPORTING CURRICULUM NEEDS: A CASE STUDY OF THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM) — BAGAMOYO Boldi Daudi Idi (np1969/0004/2022)Library collection developmentCurriculum needsAgency for the Development of Educational Management (ADEM)Collection development policyFaculty–library collaborationE-resources and budget allocationAcademic librariesABSTRACT
This study assessed the effectiveness of library collection development in supporting curriculum
needs at the Agency for the Development of Educational Management (ADEM), Bagamoyo. It
was guided by four specific objectives: to examine existing collection development policies, to
evaluate the relevance of library materials to the curriculum, to propose strategies for improving
collection development, and to identify challenges affecting effective collection development. A
descriptive case study design was adopted, employing a triangulation approach that combined
questionnaires, interviews, and document review. Data were collected from a sample of 80
respondents comprising students, lecturers, and librarians, of whom 73 responded, giving a
response rate of 91.3%. Quantitative data were analysed using descriptive statistics and presented
in tables and charts, while qualitative data from interviews and document review were analysed
thematically.
Findings revealed that ADEM library has a written collection development policy, but it is
outdated, rarely reviewed, and inconsistently applied, with acquisitions largely influenced by
budget availability and faculty or donor requests rather than a documented needs-assessment
process. Perceived relevance of library materials to the curriculum was moderate: while a majority
of students and lecturers considered the collection at least somewhat relevant, a notable proportion,
particularly in Science and Technology disciplines, reported outdated or insufficient materials.
Key strategies proposed for improvement included stronger faculty–library collaboration and
curriculum mapping, increased budget allocation, expansion of e-resources, periodic policy
review, and strengthened resource-sharing partnerships such as COTUL. Major challenges
identified included limited budget allocation, unreliable internet connectivity, dependency on
donor-funded materials, and inadequate staffing.
The study concludes that library collection development at ADEM is only moderately effective in
supporting curriculum needs and recommends deliberate policy review, closer faculty
engagement, and sustained investment in the library to strengthen its contribution to ADEM's
educational mandate.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj25csb0047k8c5mi4ymas8enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj25csb0047k8c5mi4ymas8/fileoai:repository.slads.sc.tz:cmsj4qd55005pk8c5y4yca2v02026-11-10T09:53:16Zdepartment:LIMtype:dissertationASSESSMENT ON THE USE OF ASSISTIVE TECHNOLOGY FOR PUPILS WITH MOBILITY IMPAIRMENT AT A SCHOOL LIBRARY: A CASE STUDY AT UHURU MCHANGANYIKO PRIMARY SCHOOL:Belinder Gasper MbiseAssistive technologyMobility impairmentsUhuru Mchanganyiko Primary School LibraryInclusive education and physical accessibilitySchool librariesInformation access and academic performanceLibrary infrastructure and physical navigationThis study assessed the use of assistive technology for pupils with mobility impairments
at Uhuru Mchanganyiko Primary School Library in Dar es Salaam, Tanzania. The study
was guided by three specific objectives: to assess the level of awareness among pupils
with mobility impairments regarding available assistive technologies; to evaluate the
effectiveness of assistive technologies in improving access to information and academic
performance; and to identify challenges faced by pupils with mobility impairments when
accessing and using assistive technologies in the school library.
The study adopted a case study research design with a mixed-methods approach. Data
were collected from 15 pupils with mobility impairments through structured
questionnaires, from 4 library and special education staff members through semi
structured interviews, and from 3 school administrative officials through key informant
interviews. Direct observation of the library facilities was also conducted. Quantitative
data were analyzed using descriptive statistics through SPSS, while qualitative data were
analyzed thematically.
The findings revealed that while basic structural features like entrance ramps enjoyed
universal awareness (100%), awareness of specialized assistive technologies such as
adjustable desks (26.7%), accessible shelving (33.3%), and digital learning aids (13.3%)
was extremely low. Regarding effectiveness, 60% of students reported that assistive
facilities improved their access to books, and 53.3% felt it positively impacted their
academic performance. However, physical navigation within the library remained
problematic, with 53.3% disagreeing that the library was fully physically accessible.
Major challenges identified included poor internal infrastructure and high shelves (80%),
inadequate or broken equipment (66.7%), lack of training on tools (60%), lack of
personal awareness (53.3%), and technical/digital bottlenecks (26.7%), compounded by
chronic budget constraints.
The study concludes that while Uhuru Mchanganyiko Primary School has established a
baseline for inclusive education by providing physical entry access to its library, the
facility falls short of providing comprehensive, independent inclusive library services.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj4qd55005pk8c5y4yca2v0enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj4qd55005pk8c5y4yca2v0/fileoai:repository.slads.sc.tz:cmsn2litc003xg4c5645lp3ti2026-11-10T09:53:17Zdepartment:LIMtype:dissertationAN ASSESSMENT OF THE LIBRARY ORIENTATION PROGRAM FOR NEW LIBRARY USERS:Briten Jastin Zefanialibrary orientation programNew Library UsersInformation-Seeking SkillsInformation LiteracyLibrary ServicesUser EducationSLADS.Information and Communication Technology
TLSB. - Tanzania Library Service Board
ACRL - Association of College and Research Libraries
ALA - American Library Association
vi
ABSTRACT
This study Assessed the Library Orientation Program for new library users at the School
of Library, Archives and Documentation Studies (SLADS), Bagamoyo. The study was
guided by one general objective, namely to assess the library orientation program for
library and information seeking skills at SLADS, and four specific objectives focusing on
the timing of conducting the orientation program, the skills provided to library users during
orientation, the challenges facing the library in providing orientation programs, and
strategies to overcome these challenges.
The study adopted a descriptive research design. A sample of 25 respondents, comprising
23 students and 2 librarians, was involved through questionnaires, interviews and
observation. All 25 respondents participated, giving a response rate of 100 percent.
Quantitative data were analyzed using descriptive statistics such as frequencies and
percentages, presented in tables and figures, while qualitative data from interviews were
analyzed using content analysis.
The findings revealed that library orientation at SLADS is conducted mainly at the
beginning of the academic year, with fewer number of refresher sessions offered during
the semester. The study further revealed that orientation equips students with essential
skills such as library rules, searching skills, borrowing procedures, information literacy,
and reference services. However, the program is constrained by limited time, large numbers
of participants, inadequate facilities, and information overload, which reduce its overall
effectiveness.
The study recommends that SLADS library management should increase the duration of
orientation programs, improve library facilities, prepare and distribute user guides,
improve student participation, and adopt modern teaching technologies, in order to
strengthen the orientation program and better support new library users.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsn2litc003xg4c5645lp3tienAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn2litc003xg4c5645lp3ti/fileoai:repository.slads.sc.tz:cmsn5tp0i0043g4c5ufryuiu82026-11-10T09:53:17Zdepartment:LIMtype:dissertationAN ASSESSMENT ON EFFECTIVE USE OF COPYRIGHT LAW IN PROTECTING LIBRARY COLLECTION: A CASE STUDY OF MARIAN UNIVERSITY COLLEGE (MARUCO) - BAGAMOYOElisha Ernest MhagamaCopyright LawLibrary CollectionsAcademic LibrariesMarian University College (MARUCO)Copyright ComplianceTanzaniaThis study assessed the effective use of copyright law in protecting library collections at Marian
University College (MARUCO) in Tanzania. The study was guided by three objectives: to
examine the extent to which copyright law is implemented at the MARUCO library, to identify
the problems encountered by librarians in protecting copyright, and to make recommendations
for improving adherence to copyright law.
A mixed research design was adopted, combining both qualitative and quantitative approaches
through a case study strategy. A sample of 25 respondents comprising 10 students, 5 lecturers,
and 10 library staff was selected from a population of 500 using purposive and simple random
sampling techniques. Data were collected through interviews, questionnaires, and observation.
The study was informed by the Copyright and Neighboring Rights Act No. 7 of 1999 (Cap.
218) of Tanzania. Findings from existing literature reveal that inadequate copyright knowledge
among library staff, limited institutional enforcement, inadequate funding, and rapid digital
technology advancement are the major challenges facing academic libraries in implementing
copyright law.
The study recommends the development of a formal copyright policy, investment in staff and
user training, institutional support, and the promotion of open access resources. This study
contributes to filling the gap in institution-specific copyright research in Tanzanian academic
libraries.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsn5tp0i0043g4c5ufryuiu8enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn5tp0i0043g4c5ufryuiu8/fileoai:repository.slads.sc.tz:cmsj4e0c1005kk8c59i1s6t322026-11-10T09:53:19Zdepartment:LIMtype:dissertationAN ASSESSMENT ON ICT FACILITIES TO ENHANCE ACADEMIC PERFORMANCE TO STUDENTS IN COLLEGE: A CASE OF SCHOOL OF LIBRARY AND ARCHIEVES DOCUMENTATION STUDIES (SLADS) Paulina Dino KisingaICT facilitiesAcademic performanceSchool of Library Archival and Documentation StudiesInformation retrieval and learningICT utilization and student engagementInfrastructure and connectivity challengesTechnical support and power supplyThis study Assessed on ICT Facilities to Enhance Academic Performance to Students in
College at School of Library and Archives Documentation Studies (SLADS) College,
Bagamoyo. The study was conducted to assess the availability of ICT facilities in colleges, to
evaluate the level of utilization of ICT facilities by students and to examine challenges
hindering the effective use of ICT for learning within the college. Effective ICT are essential
for Enhanced Subject Knowledge, Acquisition Improvement in Language and Literacy Skills,
Development of Higher-Order Thinking, Increased Student Engagement and Motivation, and
Efficiency in Information Retrieval
The study employed a descriptive research design and adopted a mixed research approach,
combining both quantitative and qualitative methods. Data were collected from 25 students and
5 staff members using questionnaires and interviews. The collected data were analyzed using
descriptive statistics such as frequencies and percentages, while qualitative data were analyzed
thematically. The findings were presented in tables and narrative form for easy interpretation.
The findings revealed that although some students benefited from ICT services and
experienced satisfactory service delivery, there were challenges such Inadequate Infrastructure
and Hardware Shortages Unreliable Power Supply and Connectivity Issues, Lack of Technical
Support and Maintenance, Resistance to Change and Institutional Culture.
The study concludes that the effectiveness of the ICT services system delivery plays a crucial
role in students’ access to information at SLADS College. It recommends that ICT should
improve communication, strengthen payment processing systems, and enhance awareness
among students and reliable service delivery.
viSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj4e0c1005kk8c59i1s6t32enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj4e0c1005kk8c59i1s6t32/fileoai:repository.slads.sc.tz:cmsj1cqoe003fk8c5urk6cee92026-11-10T09:53:20Zdepartment:LIMtype:dissertationAN INVESTIGATION ON THE FACTORS AFFECTING THE USE OF LIBRARY SERVICES IN ACADEMIC INSTITUTION: A CASE STUDY OF THE SCHOOL OF LIBRARY, ARCHIVES AND DOCUMENTATION STUDIES (SLADS) LIBRARY, BAGAMOYOMaria Aidan MatimbwiInformation and communication technology.Library and information management.Records and archives management.School of library, archives and documentation studies.This study investigated the factors affecting the use of library services in academic institutions,
using the school of library, archives and documentation studies (SLADS) library, Bagamoyo as
a case study. The general objective of the study was to investigate the factors affecting the use
of library services among students, staff at SLADS. Specifically, the study sought to establish
the level of awareness of library services, examine the information literacy skills of students,
identify the challenges facing library users, and suggest strategies for improving the use of library
services. The study adopted a descriptive research design and a mixed research approach,
combining quantitative and qualitative methods. Data were collected from 40 respondents,
comprising 30 students and 10 library staff, using questionnaires, interviews and observation.
Quantitative data were analyzed using descriptive statistics and presented in tables, charts and
percentages, while qualitative data from interviews were analyzed thematically. The findings
revealed that the majority of respondents were aware and made use of library services, mainly
for borrowing books and reading for enjoyment, and that availability and accessibility of
resources were the major factors influencing the use of library services at SLADS. The study
further revealed that poor infrastructure, inadequate resources and limited ICT facilities were the
main challenges affecting the use of library services. The study recommends that SLADS
management should improve library infrastructure, acquire adequate and up to date resources,
invest in ICT facilities, and create awareness of library services in order to improve them
utilization. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1cqoe003fk8c5urk6cee9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1cqoe003fk8c5urk6cee9/fileoai:repository.slads.sc.tz:cmsk8pix90016g4c570erw3jp2026-11-10T09:53:20Zdepartment:LIMtype:dissertationAN ASSESSMENT ON AVAILABILITY OF DISASTERS PREPAREDNESS IN ACADEMIC LIBRARY: A CASE STUDY DAR ES SALAAM INSTITUTE OF TRANSPORT (DIT)Sabrina Mohammed MasoudiDisaster PreparednessAcademic LibrariesDisaster Management PlanDisaster Prevention EquipmentDar es Salaam Institute of Transport (DIT)Library Risk ManagementThis study Assessed on Availability of Disasters Preparedness in Academic Library at
Dar es salaam Institute of Transport, at Dar es salaam. The study was conducted to
determine the existence of a formal written disaster management plan, to evaluate the
availability of physical disaster prevention and response equipment (e.g., fire
extinguishers, smoke detectors, water sensors), To examine the level of staff training
and awareness regarding disaster management and to identify the challenges hindering
effective disaster preparedness in the library.
The study employed a descriptive research design and adopted a mixed research
approach, combining both quantitative and qualitative methods. Data were collected
from 25 users and 5 staff members using questionnaires and interviews. The collected
data were analyzed using descriptive statistics such as frequencies and percentages,
while qualitative data were analyzed thematically. The findings were presented in
tables and narrative form for easy interpretation.
The findings revealed that although some students benefited from availability of
disaster preparedness in library, there were challenges such Inadequate Infrastructure
and Hardware Shortages Unreliable Power Supply and Connectivity Issues, Lack of
Technical Support and Maintenance, Resistance to Change and Institutional Culture.
The study concludes that the effectiveness of the ICT services system delivery plays a
crucial role in students’ access to information at SLADS College. It recommends that
ICT should improve communication, strengthen payment processing systems, and
enhance awareness among students and reliable service delivery.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk8pix90016g4c570erw3jpenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk8pix90016g4c570erw3jp/fileoai:repository.slads.sc.tz:cmsstk4tt000an8c5il4qnkrd2026-11-10T09:53:21Zdepartment:LIMtype:dissertationAN ASSESSMENT ON THE ROLE OF ARTIFICIAL INTELLIGENCE IN ENHANCING ACADEMIC LIBRARY SERVICES: CASE STUDY AT MARUCO UNIVERSITYAnjela Elias MahwataArtificial IntelligenceInformation and Communication TechnologyOnline Public Access CatalogLibrary Management SystemIntegrated Library SystemRadio Frequency IdentificationMarian University CollegeInformation TechnologyDigital LibraryNatural Language ProcessingMachine LearningOptical Character RecognitionPortable Document FormatInternational Standard Book NumberThis study examined the role of Artificial Intelligence (AI) in enhancing library services.
The main objective of the study was to examine how AI technologies improve the
efficiency, effectiveness, and quality of library services. Specifically, the study sought to
identify AI technologies used in libraries, examine how AI enhances library services,
assess the perceptions of librarians and library users toward AI, identify challenges
affecting AI adoption, and propose strategies for improving the implementation of AI in
libraries. The study employed a descriptive research design and used both primary and
secondary data. Data were collected through questionnaires and interviews from
librarians and library users. The collected data were analyzed using descriptive statistics
and presented in tables, charts, and narrative form.
The findings indicate that AI technologies such as chatbots, library management systems,
recommendation systems, automated cataloguing, and digital information retrieval
significantly improve access to information, reduce service delivery time, enhance user
satisfaction, and increase the efficiency of library operations. However, the study also
identified challenges including inadequate funding, limited ICT infrastructure,
insufficient technical skills, and resistance to technological change. The study concludes
that Artificial Intelligence has great potential to transform library services by improving
information access and operational efficiency. It recommends increased investment in
ICT infrastructure, continuous staff training, adequate financial support, and the
development of policies that promote the adoption and effective use of AI in librariesSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsstk4tt000an8c5il4qnkrdenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsstk4tt000an8c5il4qnkrd/fileoai:repository.slads.sc.tz:cmsk8bj0m0010g4c5l8hydqkq2026-11-10T09:53:22Zdepartment:LIMtype:otherASSESMENT ON THE USAGE OF E-RESOURCES IN SUPPORTING RESEARCH WRITING TO UNDEGRADUATE STUDENTS: CASE STUDY OF MARIAN UNIVERSITY COLLEGE (MARUCO)Samila abdul salumuElectronic Resources (E-Resources)Research WritingUndergraduate StudentsInformation LiteracyMarian University College (MARUCO)Academic DatabasesThis study assessed the usage of e-resources in supporting research writing among undergraduate
students at Marian University College (MARUCO). The study was conducted to examine the
extent to which undergraduate students use e-resources for research writing, identify the types of
e-resources commonly used, assess the contribution of e-resources to research writing, and
determine the challenges faced by students when utilizing e-resources. The study also examined
students’ confidence in evaluating the credibility of e-resources and their need for additional
training on the effective use of electronic information resources.
The study employed a case study research design and adopted a mixed research approach. Data
were collected from 25 respondents through questionnaires and interviews. Quantitative data
were analyzed using frequencies and percentages with the aid of Microsoft Excel and presented
in tables, while qualitative data were analyzed and supported by respondents’ quotations.
The findings revealed that e-resources are widely used by undergraduate students in supporting
research writing. Online academic journals, Google Scholar, electronic databases, and e-books
were identified as the most commonly used e-resources. Though, students faced several
challenges, including limited internet connectivity, inadequate searching skills, difficulty in
evaluating the credibility of online sources, and restricted access to some academic databases.
The study also revealed that while some students felt confident in assessing the credibility of e-resources, the majority reported only moderate confidence. Furthermore, most respondents
expressed a strong need for additional training and guidance on the effective use of e-resources
for academic research.
The study concludes that e-resources play a crucial role in enhancing research writing among
undergraduate students at MARUCO. However, their effective utilization is constrained by
access-related and information literacy challenges. The study recommends that MARUCO
should strengthen information literacy training programs, improve internet connectivity, expand
access to academic databases, and provide continuous user education to enhance students’ ability
to effectively utilize e-resources in research writing.School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsk8bj0m0010g4c5l8hydqkqenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk8bj0m0010g4c5l8hydqkq/fileoai:repository.slads.sc.tz:cmsk76s44000hg4c51l3fdw332026-11-10T09:53:22Zdepartment:LIMtype:dissertationASSESSING THE EFFECTIVENESS OF INFORMATION LITERACY PROGRAM ON EMPOWERING COMMUNITY : A CASE STUDY OF BAGAMOYO DISTRICT LIBRARYLilian Dismas RusaleInformation Literacy ProgramsCommunity EmpowermentBagamoyo District LibraryDigital LiteracyPublic LibrariesTanzaniaThis study assessed the effectiveness of information literacy programs on empowering
the community at Bagamoyo District Library, Tanzania. The specific objectives were to
examine the strategies used in conducting the information literacy program; evaluate its
impact on community empowerment; identify challenges hindering effective
implementation; and propose solutions for enhancement.
The study employed a descriptive case study design with a mixed-methods approach.
Data were collected from 30 respondents comprising 3 library staff and 27 community
members who had participated in information literacy programs using questionnaires,
interviews, and observation checklists.
Findings revealed that the library employs diverse strategies including lectures, group
discussions, practical demonstrations, and hands-on computer practice. The programs
have had positive impact on participants' abilities to find information for education (80
percent), use computers and internet confidently (73.3 percent), access government
services online (60 percent), and make informed decisions in daily life (66.7 percent).
However, challenges including limited computers and internet access (66.7 percent),
inconvenient program times (56.7 percent), lack of awareness about program schedules
(53.3 percent), and language barriers (43.3 percent) were identified. The study concludes
that while information literacy programs at Bagamoyo District Library have contributed
to community empowerment, their effectiveness is constrained by infrastructural,
awareness, and resource challenges.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk76s44000hg4c51l3fdw33enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk76s44000hg4c51l3fdw33/fileoai:repository.slads.sc.tz:cmsj3mgj3005bk8c53ictg7lf2026-11-10T09:53:22Zdepartment:LIMtype:dissertationAN ASSESSMENT OF USER'S AWARENESS ON INFORMATION RETRIEVAL TOOLS IN ACADEMIC LIBRARY. CASE STUDY OF AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM) - BAGAMOYOHussein Bakari NjimbwiInformation Retrieval ToolsAcademic LibrariesUser AwarenessOPAC (Online Public Access Catalog)Information Retrieval SkillsUser Education / TrainingADEM Library (Bagamoyo)ABSTRACT
This study assessed users’ awareness of information retrieval tools in academic libraries, using the library of the Agency for the Development of Educational Management (ADEM), Bagamoyo, as a case study. The study was guided by a general objective to assess the level of users’ awareness of information retrieval tools and four specific objectives: to identify the types of available tools, examine users’ retrieval skills, establish challenges faced, and propose strategies for improvement.
The study adopted a descriptive research design and mixed methods approach. A sample of 30 respondents students, lecturers, and library staff was selected using simple random and purposive sampling. Data were collected through questionnaires, interviews, and observation, achieving a 100 percent response rate. Quantitative data were analyzed using frequencies and percentages, while qualitative findings were analyzed narratively.
The findings revealed that OPAC was the most recognized tool, while awareness of indexes, abstracts, and bibliographies was lower. Most users had moderate skills, with limited proficiency in advanced search techniques. Key challenges included lack of searching skills, limited awareness, poor internet connectivity, and insufficient training. The study identified user education programs, regular training, librarian support, and improved internet access as the main strategies to address these gaps.
The study concludes that users have basic awareness but lack full proficiency across all available tools due to training and infrastructure gaps. It recommends that ADEM Library should implement continuous user education, provide targeted practical training, actively promote all available tools, and improve internet connectivity and electronic resource access.
School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3mgj3005bk8c53ictg7lfenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3mgj3005bk8c53ictg7lf/fileoai:repository.slads.sc.tz:cmsk7jo5d000rg4c5rqegi9nv2026-11-10T09:53:23Zdepartment:LIMtype:dissertationASSESSMENT OF EFFECTIVESS OF SECURITY CONTROL MECHANISM IN PROTECTING OF INFORMATION RESOURCES IN ACADEMIC IN TANZANIA. A CASE STUDY AT ADEMAbdul Bimoyo JumuSecurity Control MechanismsInformation Resource ProtectionCybersecurity AwarenessAcademic InstitutionsAgency for the Development of Educational Management (ADEM)TanzaniaThis study ASSESSMENT OF EFFECTIVESS OF SECURITY CONTROL
MECHANISM IN IN ACADEMIC IN TANZANIA at ADEM, Bagamoyo. The
specific objectives were to identify key security control mechanisms currently used to
protect information resources, to examine the role of information provision in
enhancing the utilization of security controls, and to recommend strategies for
improving security control implementation in colleges. The study adopted a
descriptive survey research design, integrating both quantitative and qualitative
approaches within a mixed-methods framework. Purposive sampling was employed to
select a sample size of 30 participants, comprising 20 students and 10 staff members,
including IT personnel and administrators. Data were collected using structured
questionnaires containing both closed-ended and open-ended questions.
The findings revealed that while technical mechanisms such as firewalls, access
controls, and multi-factor authentication (MFA) were structurally established, their
practical utilization remained suboptimal. This gap was primarily driven by
inadequate, fragmented, and sporadic provision of security information and awareness
training among students and staff. Insufficient knowledge of cybersecurity protocols
left users highly susceptible to digital threats such as phishing and unauthorized access.
Based on these findings, the study concludes that technical defenses alone cannot
guarantee robust protection without a well-informed user base. The study recommends
that ADEM management establish comprehensive, continuous cybersecurity
awareness programs and implement transparent, frequently communicated security
policies to foster a culture of shared responsibility and transform users into an active
human firewall.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk7jo5d000rg4c5rqegi9nvenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk7jo5d000rg4c5rqegi9nv/fileoai:repository.slads.sc.tz:cmsj3joxi0059k8c55oj7d96w2026-11-10T09:53:23Zdepartment:LIMtype:dissertationAN ASSESSMENT ON LIBRARY STAFF SUPPORT FOR EFFECTIVE SERVICES DELIVERY IN ACADEMIC LIBRARIES: A CASE OF MARIAN UNIVERSITYNeema ManyonyiInformation Communication TechnologyInternational Organization StandardInformation TechnologyPresident's Office – Regional Administration and Local GovernmentSchool of Library Archives and Documentation StudiesSchool of Library, Archives and Documentation Studies StudentsUniform Resource LocatorThis study assessed library staff support for effective service delivery in academic
libraries. The study was conducted to examine the types of library services used by
library users, assess users' level of satisfaction with support services provided by library
staff, identify challenges faced by users when accessing information resources, and
determine possible solutions for improving library staff support and effective service
delivery in academic libraries.
The study employed a descriptive research design and adopted a mixed research
approach. Data were collected from 30 respondents using questionnaires and interviews.
Quantitative data were analyzed using frequencies and percentages with the aid of
Microsoft Excel and presented in tables, while qualitative data were analyzed using
thematic analysis and supported by respondents' quotations.
The findings revealed that internet services were the most frequently used library
service, followed by borrowing library materials and using online databases. The study
further found that most respondents were either satisfied or moderately satisfied with the
support services provided by library staff, indicating that library staff play an important
role in facilitating access to information resources and assisting users in meeting their
academic information needs.
The study also identified several challenges affecting effective information access,
including inadequate information resources, information overload, outdated information,
limited searching skills, and short loan periods for library materials. Respondents
suggested that increasing information resources, improving access to current
information, strengthening information literacy training, and encouraging users to seek
assistance from library staff would enhance effective service delivery.
The study concludes that library staff support is essential for effective service delivery in
academic libraries. Library staff contribute significantly by guiding users, providing
reference services, and facilitating access to information resources. The study
recommends that academic libraries should strengthen user support services, provide
continuous professional development for library staff, improve information resource
collections, and conduct regular user orientation and inormation literacy programmes to
enhance effective service delivery and user satisfaction.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3joxi0059k8c55oj7d96wenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3joxi0059k8c55oj7d96w/fileoai:repository.slads.sc.tz:cmsj1u9av0041k8c53ellpia22026-11-10T09:53:24Zdepartment:LIMtype:dissertationASSESSMENT OF LIBRARY AUTOMATION SYSTEMS IN ENHANCING INFORMATION SERVICE DELIVERY IN ACADEMIC LIBRARIES: A CASE OF KAOLE COLLEGE OF AGRICULTUREMwajabu Hassan AthumaniLibrary automation systemsInformation service deliveryKaole College of Agriculture (KCA) LibraryOnline Public Access Catalogue (OPAC)User satisfaction and operational efficiencyICT infrastructure and power supplyUser orientation and staff trainingABSTRACT
This study assessed the role of library automation systems in improving information
service delivery at Kaole College of Agriculture (KCA) Library. It aimed to examine the
contribution of automation to library operations, evaluate user satisfaction, identify
challenges affecting automated services, and propose improvement strategies. The study
used a descriptive research design with a mixed-method approach. Data were collected
from 30 respondents (25 library users and 5 librarians) through questionnaires,
interviews, and observation, and analysed using descriptive statistics and thematic
analysis.
The findings revealed that library automation has improved multiple areas of library
services, with circulation services being the most improved (32%), followed by OPAC
services (28%), information retrieval (24%), and cataloguing processes (16%). The
majority of respondents (80%) strongly agreed that automation has improved efficiency
in service delivery, and 76% were highly satisfied with automated library services.
However, the study identified internet connectivity (40%), inadequate ICT infrastructure
(24%), and power outages (16%) as the main challenges affecting the effective use of
the automation system.
The study concludes that while library automation has positively contributed to
information service delivery at KCA, its effectiveness is limited by infrastructure
challenges. The study recommends strengthening internet connectivity, upgrading
automation systems regularly, increasing funding for library automation, conducting
continuous staff training, providing user orientation and training, ensuring stable power
supply, and establishing a system monitoring and feedback mechanism to ensure
sustainable improvement of automated library services. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1u9av0041k8c53ellpia2enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1u9av0041k8c53ellpia2/fileoai:repository.slads.sc.tz:cmshhtkwl000aysc5ld05k9rj2026-11-10T09:53:24Zdepartment:LIMtype:dissertationAN ASSESSMENT ON ACQUISITION PROCESS IN ACADEMIC LIBRARIES: A CASE STUDY OF THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM) - BAGAMOYOAdam Richard GeorgeAcquisition processesAcademic librariesCollection developmentCase studyMixed methods approachQualitative techniquesQuantitative techniquesQuestionnairesInterviewsDocumentary reviewDescriptive statisticsContent analysisPurchaseDonationExchangeRelevanceQualityCost-effectivenessDelays in fund approvalInadequate electronic resourcesLimited currencyLimited diversityRestricted accessStreamline fund approvaInvest in electronic resourcesICT infrastructureResource sharingConsortium arrangementsSustainable fundingABSTRACT
This study assessed the acquisition processes in academic libraries, using the library of the Agency
for the Development of Educational Management (ADEM), Bagamoyo, as a case study. The study
was guided by general objective, that is to assess how acquisition processes at ADEM affect the
development of the library collection, and four specific objectives focusing on the methods used
for acquisition, the criteria used for selecting materials, the challenges facing the acquisition
process, and possible strategies to overcome these challenges.
The study adopted a case study research design and a mixed methods approach combining
qualitative and quantitative techniques. A sample of 30 respondents, comprising students and
academic and library staff, was involved through questionnaires, interviews and documentary
review. Out of 30 questionnaires distributed, 27 were fully completed and returned, giving a
response rate of 90 percent. Quantitative data were analyzed using descriptive statistics such as
frequencies and percentages, presented in tables and figures, while qualitative data from interviews
and documentary review were analyzed using content analysis.
The findings revealed that the ADEM library relies on a combination different acquisition method
such as purchase, donation and exchange and that materials are selected on the basis of relevance to
user needs, quality and cost effectiveness. The study further revealed that the acquisition process at
ADEM is constrained by delays in the approval and release of funds for procurement and by an
inadequate supply of electronic resources, which limits the currency and diversity of the library
collection. As a result, a considerable proportion of users are unable to access materials that are
current and relevant to their academic needs.
The study recommends that ADEM library management should streamline and expedite fund
approval procedures for procurement, invest in electronic resources and ICT infrastructure, and
adopt strategies such as resource sharing, consortium arrangements and advocacy for sustainable
funding, in order to strengthen collection development and better support teaching, learning and
research at ADEM.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmshhtkwl000aysc5ld05k9rjenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshhtkwl000aysc5ld05k9rj/fileoai:repository.slads.sc.tz:cmsk8zg010019g4c514a213ks2026-11-10T09:53:24Zdepartment:LIMtype:dissertationAN ASSESSMENT ON USER BEHAVIOUR TOWARD DIGITAL LIBRARY SERVICES IN ACADEMIC LIBRARY: A CASE STUDY THE INSTITUTE OF FINANCE MANAGEMENT (IFM) MWANZA CAMPUSChananja elias josephDigital Library ServicesUser BehaviorInformation Literacy SkillsAcademic LibrariesICT InfrastructureIFM Mwanza CampusThis study assessed user behavior towards digital library services among students at the Institute of Finance Management (IFM) Mwanza Campus. The study was guided by four specific objectives: to identify the types of digital library services available in the academic library, to examine students' skills in using digital library services, to identify challenges faced by students when using digital library services, andto propose strategies for improving the utilization of digital library services.
The study employed a descriptive research design and a quantitative research approach. Data were collected from 27 respondents using questionnaires and interviews. The collected data were processed and analyzed using descriptive statistics, particularly frequencies and percentages, and the findings were presented in tables.
The findings revealed that students were aware of various digital library services, particularly e-books, online databases, and e-journals. However, the utilization of these services was affected by challenges such as poor internet connectivity, limited access to computers and digital devices, inadequate information literacy skills, and difficulties in searching online databases.
The study concluded that although digital library services were available atIFM Mwanza Campus, their effective utilization depended on students' awareness, information literacy skills, and the availability of adequate ICT infrastructure.
The study recommended that the institution should improve internet connectivity, increase awareness of digital library services, provide regular information literacy training, and enhance access to ICT facilities in order to improve the utilization of digital library services.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk8zg010019g4c514a213ksenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk8zg010019g4c514a213ks/fileoai:repository.slads.sc.tz:cmsn5osrv0041g4c5bt8t4td32026-11-10T09:53:25Zdepartment:LIMtype:dissertationAN ASSESSMENT ON EFFECTIVE USE OF COPYRIGHT LAW IN PROTECTING LIBRARY COLLECTION: A CASE STUDY OF MARIAN UNIVERSITY COLLEGE (MARUCO) - BAGAMOYOSadamu Fadhili JafariCopyright LawLibrary CollectionsAcademic LibrariesMarian University College (MARUCO)Copyright ComplianceTanzaniaThis study assessed the effective use of copyright law in protecting library collections at Marian
University College (MARUCO) in Tanzania. The study was guided by three objectives: to
examine the extent to which copyright law is implemented at the MARUCO library, to identify
the problems encountered by librarians in protecting copyright, and to make recommendations
for improving adherence to copyright law.
A mixed research design was adopted, combining both qualitative and quantitative approaches
through a case study strategy. A sample of 25 respondents comprising 10 students, 5 lecturers,
and 10 library staff was selected from a population of 500 using purposive and simple random
sampling techniques. Data were collected through interviews, questionnaires, and observation.
The study was informed by the Copyright and Neighboring Rights Act No. 7 of 1999 (Cap.
218) of Tanzania. Findings from existing literature reveal that inadequate copyright knowledge
among library staff, limited institutional enforcement, inadequate funding, and rapid digital
technology advancement are the major challenges facing academic libraries in implementing
copyright law.
The study recommends the development of a formal copyright policy, investment in staff and
user training, institutional support, and the promotion of open access resources. This study
contributes to filling the gap in institution-specific copyright research in Tanzanian academic
libraries.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsn5osrv0041g4c5bt8t4td3enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn5osrv0041g4c5bt8t4td3/fileoai:repository.slads.sc.tz:cmsj1zquc0043k8c5ggotiyms2026-11-10T09:53:25Zdepartment:LIMtype:otherANASSESNMENTONTHEUSEARTIFICIALINTELLIGENCES(AI)IN LEARNINGAMONGCOLLEGESSTUDENTS:ACaseofSchoolofLibrary, ArchivesandDocumentationStudies(SLADS)Oscar Athanas MsumleSchool of library, Archives and Documentation StudiesIntelligent Tutoring SystemsNatural Language ProcessingArtificial intelligencesThis study assesses the impact of Artificial Intelligence (AI) tools on the learning
experience and academic performance of students at the School of Library, Archives
and Documentation Studies (SLADS). The increasing use of AI tools such as ChatGPT,
Google Gemini, Grammarly, and other AI-based applications has transformed learning
by improving access to information, supporting academic writing, and enhancing
research activities. However, excessive dependence on these tools may reduce students'
critical thinking, creativity, and independent learning skills, making it necessary
to examine their impact on students' academic performance.
The general objective of the study was to assess the impact of Artificial Intelligence (AI)
tools on the learning experience and academic performance of college students.
Specifically, the study aimed to identify the common AI tools used by students, examine
their contribution to academic performance, identify challenges faced when using AI
tools, and suggest possible solutions to improve their effective and responsible use.
The study employed a mixed-methods research design, combining quantitative and
qualitative approaches through a case study of SLADS. The target population consisted
of 340 students and tutors. A sample of 35 respondents was selected,
involving 30students through simple random sampling and 5 tutors through purposive
sampling. Data were collected using questionnaires, interviews, and observation.
Quantitative data were analyzed using descriptive statistics (frequencies and percentages)
with SPSS and Microsoft Excel, while qualitative data were analyzed using thematic
analysis.
The findings revealed that ChatGPT (51%) was the most commonly used AI tool,
followed by Google Gemini (24%), Grammarly (14%), and other AI tools (11%). The
majority of respondents (91%) agreed that AI tools had improved their academic
performance by saving study time, supporting assignments, enhancing research, and
improving understanding of course content. The study also found that students mainly
used AI tools for completing assignments (62%) and conducting research (29%)School of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1zquc0043k8c5ggotiymsenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1zquc0043k8c5ggotiyms/fileoai:repository.slads.sc.tz:cmsk9899i001fg4c5vg1u007z2026-11-10T09:53:25Zdepartment:LIMtype:dissertationAN ASSESSMENT OF CHILDREN READING HABIT ON TANZANIA PUBLIC LIBRARY: A CASE STUDY OF BAGAMOYO PUBLIC LIBRARY.Shedrack AllyChildren's Reading HabitsPublic LibrariesReading CultureParental InvolvementBagamoyo Public LibraryTanzaniaThis study assessed children’s reading habits in Tanzania public libraries, with a case study
of Bagamoyo Public Library. Specifically, the study sought to examine the frequency of
children’s library visits, identify factors influencing their reading engagement, evaluate the
effectiveness of existing library services, and explore challenges hindering the promotion of
a sustainable reading culture.
A descriptive survey research design and mixed-methods approaches were employed. The
study involved a sample of 25 respondents, comprising 20 children selected through simple
random sampling and 5 teachers and library staff selected through purposive sampling. Data
were collected using questionnaires and interviews. Quantitative data were analyzed using
frequencies and percentages with the aid of Microsoft Excel, while qualitative data were
analyzed through thematic analysis.
The findings revealed that most children visited the library infrequently, with only a small
group attending daily. Parental involvement and access to resources were identified as the
strongest factors influencing reading habits, while digital distractions and peer influence
played lesser roles. School partnerships and story hours were found to be the most effective
library services, whereas limited book availability and low parental involvement emerged as
the main challenges.
The study concludes that children’s reading habits in Bagamoyo Public Library are shaped
primarily by parental support and resource availability. It recommends strengthening
parental involvement, improving resource provision, enhancing library programs, and
expanding school partnerships and outreach strategies to foster a sustainable reading culture
among children.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk9899i001fg4c5vg1u007zenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk9899i001fg4c5vg1u007z/fileoai:repository.slads.sc.tz:cmsj3g22u0057k8c5vjb7oh2s2026-11-10T09:53:26Zdepartment:LIMtype:dissertationAN ASSESSMENT OF STRATEGIES FOR EFFECTIVE INFORMATION ACCESS AND THEIR INFLUENCE ON USER SATISFACTION AT THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM) COLLEGE LIBRARYSada Hassan MbeganiInformation access strategiesUser satisfactionAgency for the Development of Educational Management (ADEM) College LibraryAcademic librariesICT infrastructure and internet accessInformation literacy trainingElectronic databases and library systemsThe purpose of this study was to assess the strategies for effective information access and their
influence on user satisfaction at the Agency for the Development of Educational Management
(ADEM) College Library. The study was guided by four specific objectives: to identify
information access strategies used at the ADEM College Library, to examine the level of user
satisfaction with library services, to determine challenges affecting effective information access,
and to evaluate the relationship between information access strategies and user satisfaction.
The study adopted a case study research design and was conducted at the Agency for the
Development of Educational Management (ADEM) College Library. A descriptive research
approach was used to obtain detailed information regarding existing information access strategies
and users’ satisfaction with library services. The study involved a total population of 50
individuals, from which a sample size of 25 respondents was selected, including library users and
individuals involved in library services. Simple random sampling and purposive sampling
techniques were employed to select participants. Data were collected through questionnaires,
interviews, and observation.
The collected data were analyzed using both quantitative and qualitative approaches. Quantitative
data were analyzed using frequencies and percentages and presented through tables and figures,
while qualitative data were analyzed thematically and presented in narrative form.
The findings revealed that users mainly relied on internet resources and electronic databases for
accessing information. The study also found that although most users were satisfied with the
availability of library materials, challenges such as slow internet connection, limited ICT facilities,
and inadequate knowledge of using library systems affected effective information access. The
study concluded that improving ICT infrastructure, strengthening user training programs.
The study recommends that ADEM College Library should improve technological facilities,
provide regular information literacy training, promote awareness of available resources, and
strengthen user support services. The findings provide useful insights for improving information
access strategies and enhancing the quality of library services at ADEM College .School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3g22u0057k8c5vjb7oh2senAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3g22u0057k8c5vjb7oh2s/fileoai:repository.slads.sc.tz:cmsiwkgd3001gk8c52d6jo3fn2026-11-10T09:53:26Zdepartment:LIMtype:dissertationAN ASSESSMENT ON LIBRARY INFORMATION MANAGEMENT SYSTEMS IN ACADEMIC LIBRARIES: A CASE STUDY OF DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT) LIBRARY Habiba Said YusuphLibrary Information Management Systems (LIMS)Dar es Salaam Institute of Technology (DIT) LibrarySystem Utilization / UsageAcademic Library ServicesICT Infrastructure & ConnectivityTechnical Skills & User TrainingDescriptive Survey / Mixed-Methods ApproachABSTRACT
This study assessed the Library Information Management Systems (LIMS) at Dar es
Salaam Institute of Technology (DIT) Library. Specifically, the study sought to identify
the types of Library Information Management Systems available at DIT Library,
examine the usage of the systems, identify challenges affecting their utilization and
determine strategies for overcoming those challenges.
Descriptive survey research design and mixed-methods approaches were employed. The
study involved a sample of 35 respondents, comprising 30 students selected through
simple random sampling and 5 library staff selected through purposive sampling. Data
were collected using questionnaires and interviews. Quantitative data were analyzed
using frequencies and percentages with the aid of Microsoft Excel, while qualitative data
were analyzed through thematic analysis.
The findings revealed that the majority of respondents were aware of the Library
Information Management Systems used at DIT Library and considered them effective in
supporting library operations and academic activities. The study also established that the
systems improved information retrieval, cataloguing and access to electronic resources.
However, challenges such as poor internet connectivity, inadequate ICT infrastructure,
insufficient technical skills and occasional system failures affected effective utilization
of the systems.
The study concludes that Library Information Management Systems play a significant
role in improving library services at DIT Library. It recommends improvement of ICT
infrastructure, continuous training for library staff and users, regular system
maintenance and increased institutional investment in library technologies to enhance
service delivery.
viSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiwkgd3001gk8c52d6jo3fnenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiwkgd3001gk8c52d6jo3fn/fileoai:repository.slads.sc.tz:cmsj2tl80004qk8c56u77211i2026-11-10T09:53:26Zdepartment:LIMtype:dissertationASSESSMENT ON INTEGRATED LIBRARY MANAGEMENT SYSTEM IN PROVISION ON QUALITY CIRCULATION SERVICES. A CASE STUDY TANZANIA LIBRARY SERVICE BOARD Zainabu H. RashidiIntegrated Library Management SystemsCirculation servicesTanzania Library Services BoardLibrary service quality and user satisfactionInformation retrieval and accessICT infrastructure and technical skillsPublic librariesIntegrated Library Management Systems (ILMS) have become essential tools for
improving the management and delivery of library services. They automate key library
operations such as cataloguing, circulation, acquisitions, and user management, thereby
increasing efficiency, accuracy, and accessibility of information resources. Despite these
benefits, many public libraries in Tanzania continue to face challenges in effectively
utilizing ILMS due to inadequate ICT infrastructure, limited technical skills, and
insufficient financial resources. This study focuses on assessing the effectiveness of
ILMS in providing quality circulation services at the Tanzania Library Services Board
(TLSB).
The main objective of this study is to assess the effectiveness of the Integrated Library
Management System in the provision of quality circulation services at TLSB.
Specifically, the study aims to examine the contribution of ILMS to the quality of library
services and user satisfaction, determine the extent to which ILMS improves circulation
processes, and assess its impact on users' access to library resources and information
retrieval.
The study will employ a case study research design using both qualitative and
quantitative research approaches. Data will be collected from library staff and users
through questionnaires, interviews, observation, and documentary review. Quantitative
data will be analyzed using descriptive statistics, while qualitative data will be analyzed
through thematic analysis to generate meaningful findings related to the research
objectives.
The findings of this study are expected to provide valuable information on the
effectiveness of ILMS in improving circulation services at TLSB and identify the
challenges affecting its implementation and utilization. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2tl80004qk8c56u77211ienAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2tl80004qk8c56u77211i/fileoai:repository.slads.sc.tz:cmsk8ho110013g4c5oiy5w3762026-11-10T09:53:27Zdepartment:LIMtype:dissertationAN ASSESSMENT OF THE USER FEEDBACK IN OPTIMIZING BOOK ACQUISITION IN ACADEMIC LIBRARIES: A CASE STUDY OF MARIAN UNIVERSITY BAGAMOYOEster Nelson MwisolwaUser FeedbackBook AcquisitionAcademic LibrariesCollection DevelopmentMarian University LibraryUser SatisfactionThis study assessed the role of user feedback in optimizing book acquisition processes in
academic libraries using Marian University Library in Bagamoyo as a case study. The
study was guided by four objectives: to identify mechanisms used in collecting user
feedback, examine factors influencing the effectiveness of user feedback, identify
challenges affecting feedback-informed book acquisition, and propose solutions for
improving the use of user feedback in acquisition processes.
The study employed a single case study research design and a mixed research approach.
A total of 50 respondents participated in the study, whereby 40 respondents completed
questionnaires and 10 respondents participated in interviews. Data were collected
through questionnaires, interviews and documentary review. Quantitative data were
analyzed using frequencies and percentages while qualitative data were analyzed using
content analysis.
The findings revealed that suggestion boxes, surveys and direct communication were the
major mechanisms used for collecting user feedback. The study further found that user
participation, budget availability and institutional support significantly influenced the
effectiveness of user feedback in book acquisition. Major challenges identified included
inadequate budget, limited ICT infrastructure and low user participation. The study
recommends increasing library funding, improving ICT facilities, strengthening user
awareness programmers and developing comprehensive collection development policies.
The study concludes that effective utilization of user feedback can significantly improve
book acquisition decisions and enhance user satisfaction in academic libraries.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk8ho110013g4c5oiy5w376enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk8ho110013g4c5oiy5w376/fileoai:repository.slads.sc.tz:cmssv6ykl000in8c59al784m62026-11-10T09:53:27Zdepartment:LIMtype:dissertationAN ASSESSMENT OF THE USE OF LIBRARY RESOURCES AND THEIR PERCEIVED CONTRIBUTION TO STUDENTS’ ACADEMIC PERFORMANCE AT THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM), BAGAMOYO. Doreen Israel DandaAgency for the Development of Education Management.Electronic ResourcesInformation Communication TechnologyInternational Federation of Library Associations and InstitutionsInformation TechnologyOnline Public Access CataloguePresident's Office – Regional Administration and Local GovernmentThis study assessed the use of library resources and .their perceived contribution to
students' academic performance at the Agency for the Development of Educational
Management (ADEM). The study was conducted to identify the types of library
resources used by students, examine the frequency of library and electronic resource
usage, assess the contribution of library resources to academic performance, determine
students’ participation in information literacy programs, and identify challenges
affecting the effective utilization of library resources.
The study employed a quantitative research approach using a descriptive survey design.
Data were collected from 25 students through structured questionnaires. The data were
analyzed using frequencies and percentages with the assistance of Microsoft Excel and
presented in tables and figures.
The findings revealed that electronic databases were the most frequently used library
resources, followed by print books and digital repositories. The study further found that
the majority of students visited the library one to two times per week, while the use of
electronic resources such as e-journals and databases remained relatively low among
many respondents. The findings also indicated that most students believed library
resources contributed to their academic performance to a moderate or great extent,
particularly in completing assignments, conducting research projects, and improving
academic understanding.
Furthermore, the study identified several challenges affecting the effective use of library
resources, including overcrowding in study spaces, lack of awareness of available
resources, limited ICT facilities, and poor internet connectivity.
The study concludes that students perceived library resources as contributing to their
academic performance, particularly by supporting academic assignments. Though, their
full potential is hindered by inadequate awareness, limited training opportunities, andSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmssv6ykl000in8c59al784m6enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmssv6ykl000in8c59al784m6/fileoai:repository.slads.sc.tz:cmsssbfb70003n8c5ul5ld0md2026-11-10T09:53:28Zdepartment:LIMtype:dissertationAN ASSESSMENT OF THE PROVISION OF DIGITAL LIBRARY SERVICES IN PUBLIC LIBRARIES: A CASE STUDY OF THE TANZANIA NATIONAL CENTRAL LIBRARY Janesgrolia Josephat RweyemamuAfrican Library and Information Associations and InstitutionsArtificial IntelligenceInformation and Communication TechnologyManagement Information SystemsOrganisation for Economic Co-operation and DevelopmentStatistical Package for the Social SciencesTechnology Acceptance ModelTanzania Library Services BoardTanzania National LibraryUnited Nations Educational, Scientific and Cultural OrganizationThis study assessed the provision of digital library services in Tanzania's public
libraries, using the Tanzania National Central Library under the Tanzania Library
Services Board (TLSB) as a case study. The general objective of the study was to
assess the provision of digital library services in Tanzania's public libraries.
Specifically, the study sought to examine the types and scope of digital library services
offered by the National Central Library, evaluate users' awareness and utilization of
digital library services, identify the challenges faced in implementing digital library
services, and propose strategies for improving digital library service delivery. The
study adopted a descriptive survey research design and employed a mixed-methods
approach, combining quantitative and qualitative methods. Data were collected from
50 respondents, comprising 40 library users and 10 library staff, through
questionnaires, interviews, document review, and observation. Quantitative data were
analyzed using the Statistical Package for the Social Sciences (SPSS) and presented
using frequencies, percentages, and tables, while qualitative data were analyzed
thematically.
The study found that the National Central Library provides a range of digital library
services, including online catalogues, electronic books, online databases, and ICT
facilities. However, the findings indicated that users' awareness and utilization of these
services remain relatively low due to inadequate ICT infrastructure, limited staff
training, poor internet connectivity, insufficient funding, and low levels of digital
literacy among users. The study concludes that although the Tanzania Library Services
Board has made efforts to improve digital library services, several challenges continue
to hinder their effective provision and utilization. The study recommends increased
investment in ICT infrastructure, continuous staff training, enhanced user awareness
programmes, strengthened partnerships with relevant stakeholders, and improved
funding to enhance the quality and accessibility of digital library services in Tanzania's
public libraries.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsssbfb70003n8c5ul5ld0mdenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsssbfb70003n8c5ul5ld0md/fileoai:repository.slads.sc.tz:cmssvp77g000kn8c5hgldu2072026-11-10T09:53:28Zdepartment:LIMtype:dissertationASSESSMENT OF THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN ENHANCING LIBRARY SERVICES AT DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT)Kuruthumu Hamisi HalfaniArtificial IntelligenceDar es Salaam Institute of TechnologyInformation and Communication TechnologyIntegrated Library Management SystemLibrary and Information ScienceOrganization for Economic Co-operation and DevelopmentOnline Public Access CatalogueSchool of Library, Archive and Documentation StudiesStatistical Package for the Social SciencesTanzanian ShillingThe integration of Information and Communication Technology (ICT) has transformed
the delivery of library services in higher learning institutions by improving access to
information resources, enhancing operational efficiency, and supporting teaching,
learning, and research activities. Despite increased investment in ICT infrastructure,
many academic libraries in developed countries continue to experience challenges
related to the effective utilization of digital technologies. This study aims to assess the
use of Information and Communication Technology (ICT) in enhancing library services
at the Dar es Salaam Institute of Technology (DIT). Specifically, the study identified the
ICT tools and technologies available at the DIT library, examined the utilization of ICT
in library service delivery, assessed users' satisfaction with ICT-based library services,
and explore the barriers affecting the effective use of ICT in the library.
The study adopted a descriptive research design and employed a mixed-methods
approach, integrating both quantitative and qualitative techniques. The target population
comprised 100 registered library users and staff at DIT. From this population a sample
of 40 respondents was selected, consisting of 25 students (questioner), 10 librarians, and
5
reader services staff (interview). Primary data were the collected through
questionnaires and semi-structured interviews, while secondary data were obtained
through documentary review of institutional reports, library records, and relevant
scholarly publications. Quantitative data were being analyzed using descriptive statistics,
including frequencies and percentages with the aid of the Statistical Package for the
Social Sciences (SPSS), where qualitative data will be analyzed using thematic analysis
to complement and explain the quantitative findings.
The study provided empirical evidence on the availability and utilization of ICT tools,
the level of user satisfaction with ICT-based library services, and the major challenges
limiting effective ICT integration at the DIT library. The findings are anticipated to
inform institutional management, library professionals, policymakers, and other
stakeholders in improving ICT infrastructure, strengthening staff capacity, enhancing
digital service delivery, and promoting equitable access to information resources.
Furthermore, the study was contribute to the growing body of knowledge on ICT
applications in academic libraries in Tanzania and provide practical recommendations
for improving the quality, efficiency, and sustainability of library services in higher
education institutions.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmssvp77g000kn8c5hgldu207enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmssvp77g000kn8c5hgldu207/fileoai:repository.slads.sc.tz:cmsiwoqsq001ik8c5tlmoh7os2026-11-10T09:53:29Zdepartment:LIMtype:dissertationAN ASSESSMENT ON EFFECTIVE UTILIZATION OF LIBRARY FACILITIES BY PEOPLE WITH MOBILITY DISABILITIES: A CASE OF UHURU MCHANGANYIKO PRIMARY SCHOOL LIBRARY, DAR -ES- SALAAMRahmath Bashiru IsmailDescriptive research designMixed-method approachPurposive samplingQuestionnairesInterviewsThe study focused on assessment on the effective utilization of library facilities by people with
mobility disabilities at Uhuru Mchanganyiko primary school library in Dar es Salaam. The
specific objectives were to identify the library facilities available for people with mobility
disabilities, assess the significance of these facilities in promoting effective library use,
examine the challenges faced by people with mobility disabilities in utilizing library facilities,
and propose measures for improving accessibility and effective utilization of library services.
The study was conducted at Uhuru Mchanganyiko primary school library using a descriptive
research design. A mixed-method research approach was adopted. The study involved a sample
of 30 respondents, comprising 25 library users with mobility disabilities and 5 library staff
members. Respondents were selected using purposive sampling techniques. Data were
collected through questionnaires, interviews. Quantitative data were analyzed using Microsoft
Office while. The findings were presented in tables, figures, and descriptive narratives.
The study revealed several challenges affecting the effective utilization of library facilities by
people with mobility disabilities. These included inadequate accessible facilities, difficulty
accessing library shelves and pathways, limited assistive technologies, inaccessible washroom
facilities, insufficient staff training on disability support services, and inadequate financial
resources for improving accessibility infrastructure.
The study recommends that library management should improve physical accessibility by
constructing additional ramps, widening access routes, and enhancing accessible washroom
facilities. It also recommends the provision of assistive technologies, regular staff training on
disability inclusion and accessible library services, increased financial support from the
government and other stakeholders, and continuous assessment of users' accessibility needs.
These measures will enhance equal access to information and promote inclusive library
services for people with mobility disabilities.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiwoqsq001ik8c5tlmoh7osenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiwoqsq001ik8c5tlmoh7os/fileoai:repository.slads.sc.tz:cmsj388s60053k8c5xl974ulg2026-11-10T09:53:30Zdepartment:LIMtype:dissertationAN ASSESSMENT OF ORGANIZATION OF LIBRARY MATERIALS IN GOVERNMENT SCHOOL LIBRARIES " A CASE AT DUNDA SECONDARY SCHOOL BAGAMOYO.Edda Balailaje SperatusDewey decimal classificationAnglo-American Cataloguing Rules, Second Edition-School Library AssociationThe study focused on assessing the organization of library materials in government
school libraries, with a case study of Dunda Secondary School. The specific objectives
were to identify the methods used in organizing library materials, examine the
importance of organizing library materials in improving access and utilization of library
resources, assess the challenges affecting the effective organization of library materials,
and suggest measures for improving the organization of library materials in government
school libraries.
The study was conducted at Dunda Secondary School library using a descriptive
research design. A mixed-method research approach was adopted. The study involved a
sample of 27 respondents comprising library users and library staff members.
Respondents were selected using purposive sampling techniques. Data were collected
through questionnaires and interviews. Quantitative data were analyzed using Microsoft
Office, while qualitative data were analyzed through thematic analysis. The findings
were presented using tables, figures, and descriptive narratives.
The study revealed that the organization of library materials at Dunda Secondary School
involved classification, cataloguing, shelving, and labeling of library resources.
However, several challenges affected effective organization of library materials,
including inadequate library facilities, insufficient trained library personnel, lack of
updated cataloguing tools, limited financial resources, and poor maintenance of library
records.
The study recommends that school library management should improve the organization
of library materials by providing adequate resources, employing trained library
personnel, adopting effective cataloguing and classification systems, conducting regular
inventory checks, and ensuring sufficient financial support from the government and
other stakeholders. These measures will enhance easy access, retrieval, and effective
utilization of library materials by students and teachers.
vSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj388s60053k8c5xl974ulgenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj388s60053k8c5xl974ulg/fileoai:repository.slads.sc.tz:cmssu3dac000cn8c5jj05pd8a2026-11-10T09:53:33Zdepartment:LIMtype:dissertationTHE USE OF MYLOFT SOFTWARE IN IMPROVING ACCESSIBILITY OF INFORMATION RESOURCES. A CASE STUDY AT DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT).Zena Ramadhani JailosAssociation of College and Research LibrariesInformation Communication TechnologyInternational Federation of Library Associations and InstitutionsInternational Organization StandardInformation TechnologyInternational Standard Book NumberInternational Standard Serial NumberSchool of Library Archives and Documentation StudiesSchool of Library, Archives and Documentation Studies Students OrganizationThis study assessed library users’ awareness and utilization of MyLOFT Software at Dar
es Salaam Institute of Technology (DIT). The study aimed to establish library users’
awareness of MyLOFT Software, examine users’ perceptions and experiences with
MyLOFT Software, identify mechanisms used by the library in promoting MyLOFT
Software, and determine challenges and barriers affecting the use of the software.
The study employed a case study research design and adopted a mixed research
approach. Data were collected from 20 respondents through questionnaires and
interviews. Quantitative data were analyzed using frequencies and percentages with the
aid of Microsoft Excel and presented in tables, while qualitative data were analyzed
through thematic analysis and supported by respondents’ quotations.
The findings revealed that the majority of respondents were aware of MyLOFT
Software, with lecturers and library orientation programmes being the major sources of
awareness. The study also found that although many respondents used MyLOFT
Software to access electronic resources such as e-books, e-journals, and databases, the
level of utilization was not universal among all library users. Furthermore, the findings
indicated that users experienced several challenges, including poor internet connectivity,
difficulty in navigating the system, lack of adequate skills, and limited awareness among
some users.
The study concludes that MyLOFT Software has contributed significantly to improving
access to electronic information resources at Dar es Salaam Institute of Technology.
However, challenges related to internet infrastructure, user skills, and continuous
promotion affect its effective utilization. The study recommends that the library should
strengthen user training and orientation programmes, improve internet connectivity,
provide continuous technical support, and enhance promotional strategies to increase
awareness and effective use of MyLOFT Software among library users. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmssu3dac000cn8c5jj05pd8aenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmssu3dac000cn8c5jj05pd8a/fileoai:repository.slads.sc.tz:cmshi8nwb000dysc5qg9cs7rg2026-11-10T09:53:34Zdepartment:LIMtype:dissertationTHE CONTRIBUTION OF ICT IN PROVISION OF ONLINE REFERENCE SERVICE IN ACADEMIC LIBRARY:A CASE STUDY THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT(ADEM) BAGAMOYO.Benson Eliasi MtengaInformation and Communication Technology (ICT)Online reference servicesAcademic librariesADEM-Bagamoyo (Agency for the Development of Educational Management)ICT tools usedRole of ICT in effectivenessChallenges in ICT useStrategies for improvementEmailLibrary websiteOPAC (Online Public Access Catalog)Social media platformsLive chat servicesLack of dedicated Library Management SystemFaster access to informationRemote accessImproved communicationWider access to digital resourcesPoor internet connectivityInadequate ICT infrastructureLimited financial resourcesInsufficient ICT skillsLow user awarenessInvestment in ICT infrastructureContinuous staff trainingImproved internet connectivityIncreased user awarenessAcquisition of dedicated Library Management SystemThis study examined the contribution of Information and Communication Technology (ICT) in the provision of online reference services in academic libraries, using the Agency for the Development of Educational Management (ADEM) Bagamoyo as a case study. The study was guided by four specific objectives: to identify the ICT tools commonly used in providing online reference services, to assess the role of ICT in enhancing the effectiveness of such services, to examine the challenges facing the use of ICT in online reference service provision, and to suggest strategies for improving ICT-based online reference services at ADEM-Bagamoyo. A descriptive research design and a mixed research approach were adopted, and data were collected from 27respondents, comprising students, library staff and ICT support staff, through questionnaires and interviews.
The findings revealed that ADEM-Bagamoyo library relies on a combination of general-purpose ICT tools, including email, the library website, OPAC, social media platforms and live chat services, rather than a single dedicated Library Management System, to deliver online reference services. ICT was found to enhance the effectiveness of reference services mainly through faster and remote access to information, improved communication and wider access to digital resources. Nonetheless, the study identified several challenges affecting effective ICT use, including poor internet connectivity, inadequate ICT infrastructure, limited financial resources, insufficient ICT skills and low user awareness.
The study concludes that ICT makes a meaningful contribution to the provision of online reference services at ADEM-Bagamoyo, although its full potential has not yet been realized due to the challenges identified. The study recommends investment in ICT infrastructure, continuous staff training, improved internet connectivity, increase d user awareness and the eventual acquisition of a dedicated Library Management System to strengthen the delivery of online reference services in academic libraries.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmshi8nwb000dysc5qg9cs7rgenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshi8nwb000dysc5qg9cs7rg/file