2026-11-10T10:21:08Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmssvp77g000kn8c5hgldu2072026-11-10T10:10:13Zdepartment:LIMtype:dissertationASSESSMENT OF THE USE OF INFORMATION AND COMMUNICATION TECHNOLOGY IN ENHANCING LIBRARY SERVICES AT DAR ES SALAAM INSTITUTE OF TECHNOLOGY (DIT)Kuruthumu Hamisi HalfaniArtificial IntelligenceDar es Salaam Institute of TechnologyInformation and Communication TechnologyIntegrated Library Management SystemLibrary and Information ScienceOrganization for Economic Co-operation and DevelopmentOnline Public Access CatalogueSchool of Library, Archive and Documentation StudiesStatistical Package for the Social SciencesTanzanian ShillingThe integration of Information and Communication Technology (ICT) has transformed
the delivery of library services in higher learning institutions by improving access to
information resources, enhancing operational efficiency, and supporting teaching,
learning, and research activities. Despite increased investment in ICT infrastructure,
many academic libraries in developed countries continue to experience challenges
related to the effective utilization of digital technologies. This study aims to assess the
use of Information and Communication Technology (ICT) in enhancing library services
at the Dar es Salaam Institute of Technology (DIT). Specifically, the study identified the
ICT tools and technologies available at the DIT library, examined the utilization of ICT
in library service delivery, assessed users' satisfaction with ICT-based library services,
and explore the barriers affecting the effective use of ICT in the library.
The study adopted a descriptive research design and employed a mixed-methods
approach, integrating both quantitative and qualitative techniques. The target population
comprised 100 registered library users and staff at DIT. From this population a sample
of 40 respondents was selected, consisting of 25 students (questioner), 10 librarians, and
5
reader services staff (interview). Primary data were the collected through
questionnaires and semi-structured interviews, while secondary data were obtained
through documentary review of institutional reports, library records, and relevant
scholarly publications. Quantitative data were being analyzed using descriptive statistics,
including frequencies and percentages with the aid of the Statistical Package for the
Social Sciences (SPSS), where qualitative data will be analyzed using thematic analysis
to complement and explain the quantitative findings.
The study provided empirical evidence on the availability and utilization of ICT tools,
the level of user satisfaction with ICT-based library services, and the major challenges
limiting effective ICT integration at the DIT library. The findings are anticipated to
inform institutional management, library professionals, policymakers, and other
stakeholders in improving ICT infrastructure, strengthening staff capacity, enhancing
digital service delivery, and promoting equitable access to information resources.
Furthermore, the study was contribute to the growing body of knowledge on ICT
applications in academic libraries in Tanzania and provide practical recommendations
for improving the quality, efficiency, and sustainability of library services in higher
education institutions.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmssvp77g000kn8c5hgldu207enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmssvp77g000kn8c5hgldu207/file