2026-11-10T10:21:05Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsstk4tt000an8c5il4qnkrd2026-11-10T09:59:28Zdepartment:LIMtype:dissertationAN ASSESSMENT ON THE ROLE OF ARTIFICIAL INTELLIGENCE IN ENHANCING ACADEMIC LIBRARY SERVICES: CASE STUDY AT MARUCO UNIVERSITYAnjela Elias MahwataArtificial IntelligenceInformation and Communication TechnologyOnline Public Access CatalogLibrary Management SystemIntegrated Library SystemRadio Frequency IdentificationMarian University CollegeInformation TechnologyDigital LibraryNatural Language ProcessingMachine LearningOptical Character RecognitionPortable Document FormatInternational Standard Book NumberThis study examined the role of Artificial Intelligence (AI) in enhancing library services.
The main objective of the study was to examine how AI technologies improve the
efficiency, effectiveness, and quality of library services. Specifically, the study sought to
identify AI technologies used in libraries, examine how AI enhances library services,
assess the perceptions of librarians and library users toward AI, identify challenges
affecting AI adoption, and propose strategies for improving the implementation of AI in
libraries. The study employed a descriptive research design and used both primary and
secondary data. Data were collected through questionnaires and interviews from
librarians and library users. The collected data were analyzed using descriptive statistics
and presented in tables, charts, and narrative form.
The findings indicate that AI technologies such as chatbots, library management systems,
recommendation systems, automated cataloguing, and digital information retrieval
significantly improve access to information, reduce service delivery time, enhance user
satisfaction, and increase the efficiency of library operations. However, the study also
identified challenges including inadequate funding, limited ICT infrastructure,
insufficient technical skills, and resistance to technological change. The study concludes
that Artificial Intelligence has great potential to transform library services by improving
information access and operational efficiency. It recommends increased investment in
ICT infrastructure, continuous staff training, adequate financial support, and the
development of policies that promote the adoption and effective use of AI in librariesSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsstk4tt000an8c5il4qnkrdenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsstk4tt000an8c5il4qnkrd/file