2026-11-10T10:21:09Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsn284kj003tg4c5adkhwia92026-11-10T09:59:46Zdepartment:RAMtype:otherANASSESSMENTONTHE INFLUENCEOFELECTRONICRECORDSMANAGEMENT SYSTEMS (ERMS) ADOPTION INTHE PUBLICSECTORORGANIZATION: ACASE STUDYATTEMEKEMUNICIPALCOUNCILErick Edson KizitoElectronic Records Management System (ERMS)Public sector organizationsTemeke Municipal CouncilOperational efficiencyService deliveryAccessibilitySecurityWorkflow efficiencyResistance to changeInfrastructural limitationsData security concernsStrategic change managementCapacity buildingInfrastructural investmentsDigital transformationThis study investigated the influence of Electronic Records Management System (ERMS)
adoption on the operational efficiency and service delivery of public sector
organizations, focusing on Temeke Municipal Council in Tanzania. The research
examined the current state of ERMS availability, contributions, and challenges faced
during implementation. Using a mixed-method approach involving questionnaires,
interviews, and document analysis, data was collected from 30 respondents including
records managers, IT personnel, human resources officers, and users interacting with
ERMS. Findings indicated that ERMS significantly enhanced accessibility, security, and
workflow efficiency; however, resistance to change, infrastructural limitations, and data
security concerns posed major challenges. The study recommended strategic change
management, capacity building, and infrastructural investments to optimize ERMS
benefits and support sustainable digital transformation in public organizationsSchool of Library, Archives and Documentation Studies (SLADS)2026TextOtherapplication/pdfhttps://repository.slads.sc.tz/records/cmsn284kj003tg4c5adkhwia9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsn284kj003tg4c5adkhwia9/file