2026-11-10T10:29:04Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsk8ho110013g4c5oiy5w3762026-11-10T09:59:38Zdepartment:LIMtype:dissertationAN ASSESSMENT OF THE USER FEEDBACK IN OPTIMIZING BOOK ACQUISITION IN ACADEMIC LIBRARIES: A CASE STUDY OF MARIAN UNIVERSITY BAGAMOYOEster Nelson MwisolwaUser FeedbackBook AcquisitionAcademic LibrariesCollection DevelopmentMarian University LibraryUser SatisfactionThis study assessed the role of user feedback in optimizing book acquisition processes in
academic libraries using Marian University Library in Bagamoyo as a case study. The
study was guided by four objectives: to identify mechanisms used in collecting user
feedback, examine factors influencing the effectiveness of user feedback, identify
challenges affecting feedback-informed book acquisition, and propose solutions for
improving the use of user feedback in acquisition processes.
The study employed a single case study research design and a mixed research approach.
A total of 50 respondents participated in the study, whereby 40 respondents completed
questionnaires and 10 respondents participated in interviews. Data were collected
through questionnaires, interviews and documentary review. Quantitative data were
analyzed using frequencies and percentages while qualitative data were analyzed using
content analysis.
The findings revealed that suggestion boxes, surveys and direct communication were the
major mechanisms used for collecting user feedback. The study further found that user
participation, budget availability and institutional support significantly influenced the
effectiveness of user feedback in book acquisition. Major challenges identified included
inadequate budget, limited ICT infrastructure and low user participation. The study
recommends increasing library funding, improving ICT facilities, strengthening user
awareness programmers and developing comprehensive collection development policies.
The study concludes that effective utilization of user feedback can significantly improve
book acquisition decisions and enhance user satisfaction in academic libraries.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsk8ho110013g4c5oiy5w376enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsk8ho110013g4c5oiy5w376/file