2026-11-10T09:53:36Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsj3g22u0057k8c5vjb7oh2s2026-11-10T09:53:26Zdepartment:LIMtype:dissertationAN ASSESSMENT OF STRATEGIES FOR EFFECTIVE INFORMATION ACCESS AND THEIR INFLUENCE ON USER SATISFACTION AT THE AGENCY FOR THE DEVELOPMENT OF EDUCATIONAL MANAGEMENT (ADEM) COLLEGE LIBRARYSada Hassan MbeganiInformation access strategiesUser satisfactionAgency for the Development of Educational Management (ADEM) College LibraryAcademic librariesICT infrastructure and internet accessInformation literacy trainingElectronic databases and library systemsThe purpose of this study was to assess the strategies for effective information access and their
influence on user satisfaction at the Agency for the Development of Educational Management
(ADEM) College Library. The study was guided by four specific objectives: to identify
information access strategies used at the ADEM College Library, to examine the level of user
satisfaction with library services, to determine challenges affecting effective information access,
and to evaluate the relationship between information access strategies and user satisfaction.
The study adopted a case study research design and was conducted at the Agency for the
Development of Educational Management (ADEM) College Library. A descriptive research
approach was used to obtain detailed information regarding existing information access strategies
and users’ satisfaction with library services. The study involved a total population of 50
individuals, from which a sample size of 25 respondents was selected, including library users and
individuals involved in library services. Simple random sampling and purposive sampling
techniques were employed to select participants. Data were collected through questionnaires,
interviews, and observation.
The collected data were analyzed using both quantitative and qualitative approaches. Quantitative
data were analyzed using frequencies and percentages and presented through tables and figures,
while qualitative data were analyzed thematically and presented in narrative form.
The findings revealed that users mainly relied on internet resources and electronic databases for
accessing information. The study also found that although most users were satisfied with the
availability of library materials, challenges such as slow internet connection, limited ICT facilities,
and inadequate knowledge of using library systems affected effective information access. The
study concluded that improving ICT infrastructure, strengthening user training programs.
The study recommends that ADEM College Library should improve technological facilities,
provide regular information literacy training, promote awareness of available resources, and
strengthen user support services. The findings provide useful insights for improving information
access strategies and enhancing the quality of library services at ADEM College .School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj3g22u0057k8c5vjb7oh2senAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj3g22u0057k8c5vjb7oh2s/file