2026-11-10T10:21:09Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmsj2tl80004qk8c56u77211i2026-11-10T09:59:39Zdepartment:LIMtype:dissertation

ASSESSMENT ON INTEGRATED LIBRARY MANAGEMENT SYSTEM IN PROVISION ON QUALITY CIRCULATION SERVICES. A CASE STUDY TANZANIA LIBRARY SERVICE BOARD Zainabu H. RashidiIntegrated Library Management SystemsCirculation servicesTanzania Library Services BoardLibrary service quality and user satisfactionInformation retrieval and accessICT infrastructure and technical skillsPublic librariesIntegrated Library Management Systems (ILMS) have become essential tools for improving the management and delivery of library services. They automate key library operations such as cataloguing, circulation, acquisitions, and user management, thereby increasing efficiency, accuracy, and accessibility of information resources. Despite these benefits, many public libraries in Tanzania continue to face challenges in effectively utilizing ILMS due to inadequate ICT infrastructure, limited technical skills, and insufficient financial resources. This study focuses on assessing the effectiveness of ILMS in providing quality circulation services at the Tanzania Library Services Board (TLSB). The main objective of this study is to assess the effectiveness of the Integrated Library Management System in the provision of quality circulation services at TLSB. Specifically, the study aims to examine the contribution of ILMS to the quality of library services and user satisfaction, determine the extent to which ILMS improves circulation processes, and assess its impact on users' access to library resources and information retrieval. The study will employ a case study research design using both qualitative and quantitative research approaches. Data will be collected from library staff and users through questionnaires, interviews, observation, and documentary review. Quantitative data will be analyzed using descriptive statistics, while qualitative data will be analyzed through thematic analysis to generate meaningful findings related to the research objectives. The findings of this study are expected to provide valuable information on the effectiveness of ILMS in improving circulation services at TLSB and identify the challenges affecting its implementation and utilization. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj2tl80004qk8c56u77211ienAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj2tl80004qk8c56u77211i/file