2026-11-10T10:21:05Zhttps://repository.slads.sc.tz/api/oaioai:repository.slads.sc.tz:cmsj1cqoe003fk8c5urk6cee92026-11-10T09:59:24Zdepartment:LIMtype:dissertationAN INVESTIGATION ON THE FACTORS AFFECTING THE USE OF LIBRARY SERVICES IN ACADEMIC INSTITUTION: A CASE STUDY OF THE SCHOOL OF LIBRARY, ARCHIVES AND DOCUMENTATION STUDIES (SLADS) LIBRARY, BAGAMOYOMaria Aidan MatimbwiInformation and communication technology.Library and information management.Records and archives management.School of library, archives and documentation studies.This study investigated the factors affecting the use of library services in academic institutions,
using the school of library, archives and documentation studies (SLADS) library, Bagamoyo as
a case study. The general objective of the study was to investigate the factors affecting the use
of library services among students, staff at SLADS. Specifically, the study sought to establish
the level of awareness of library services, examine the information literacy skills of students,
identify the challenges facing library users, and suggest strategies for improving the use of library
services. The study adopted a descriptive research design and a mixed research approach,
combining quantitative and qualitative methods. Data were collected from 40 respondents,
comprising 30 students and 10 library staff, using questionnaires, interviews and observation.
Quantitative data were analyzed using descriptive statistics and presented in tables, charts and
percentages, while qualitative data from interviews were analyzed thematically. The findings
revealed that the majority of respondents were aware and made use of library services, mainly
for borrowing books and reading for enjoyment, and that availability and accessibility of
resources were the major factors influencing the use of library services at SLADS. The study
further revealed that poor infrastructure, inadequate resources and limited ICT facilities were the
main challenges affecting the use of library services. The study recommends that SLADS
management should improve library infrastructure, acquire adequate and up to date resources,
invest in ICT facilities, and create awareness of library services in order to improve them
utilization. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj1cqoe003fk8c5urk6cee9enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj1cqoe003fk8c5urk6cee9/file