2026-11-10T10:21:08Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmsj125lb0036k8c5pivih6ou2026-11-10T09:59:39Zdepartment:RAMtype:dissertation

AN ASSESSMENT OF THE CONTRIBUTION OF CLOUD STORAGE SERVICES TO OFFICIAL RECORDS MANAGEMENT IN PUBLIC INSTITUTIONS: A CASE STUDY OF BAGAMOYO DISTRICT COUNCIL Adela Theobald MkondaCloud storage servicesOfficial records managementBagamoyo District CouncilGoogle Drive adoptionInternet connectivity and securityRecords management policiesPublic institutionsABSTRACT This study assessed the contribution of cloud storage services to official records management in public institutions, with a specific focus on Bagamoyo District Council. The study was guided by four objectives: assessing the factors influencing the use of cloud storage services to official records management activities; determining the types of cloud storage services adopted and their contribution; identifying challenges hindering effective contribution; and proposing solutions to address these challenges. The study employed a descriptive case study design using a mixed-methods approach. The study involved 25 participants, including records management staff, ICT personnel, administrative officers, and council management representatives. Data were collected through observation, questionnaires, and semi-structured interviews. Quantitative data were analyzed using descriptive statistics, while qualitative data underwent thematic analysis. The findings revealed that ease of use (72%) and perceived usefulness for improving work efficiency (68%) were the most influential factors contributing to the effective use of cloud storage services. . Google Drive (56%) was the most commonly adopted service, with administrative records (64%) and council minutes/reports (52%) being the record types where cloud storage made the most significant contribution. However, 64% of respondents rated the overall contribution as only moderate or low. Key challenges identified included unreliable internet connectivity (76%), data security concerns (64%), lack of training (60%), and lack of clear policies (52%). Proposed solutions included improving internet connectivity (72%), providing regular training (68%), and developing clear policies and guidelines (56%). The study recommends that Bagamoyo District Council invest in reliable internet infrastructure, develop comprehensive training programmes, establish clear cloud storage policies, implement robust security measures, and adopt a hybrid cloud approach. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj125lb0036k8c5pivih6ouenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj125lb0036k8c5pivih6ou/file