2026-11-10T10:29:04Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmsj0dudn002pk8c58tiu90662026-11-10T09:59:30Zdepartment:RAMtype:dissertation

ASSESSING THE INFLUENCE OF RAPID TECHNOLOGICAL CHANGE ON RECORD MANAGEMENT PRACTICES IN PUBLIC INSTITUTIONS, A CASE STUDY OF THE TANZANIA REVENUE AUTHORITY (TRA) BAGAMOYORebeca Mange JosephElectronic Fiscal Device Management SystemGeneral Data Protection RegulationIntegrated Customs Management SystemInformation and Communication TechnologiesThis study assessed the influence of rapid technological change on record management practices in public institutions, using the Tanzania Revenue Authority (TRA) Bagamoyo as a case study. Specifically, the study examined the influence of digital record systems on records management practices, assessed the impact of technological infrastructure and internet connectivity, and identified the challenges associated with managing records in a rapidly changing technological environment. A mixed-methods research approach was employed using a descriptive case study design. Data were collected from 32 respondents selected through purposive and simple random sampling techniques. Questionnaires, semi-structured interviews, and observation checklists were used to gather quantitative and qualitative data. Quantitative data were analyzed using the Statistical Package for the Social Sciences (SPSS) through descriptive statistics, while qualitative data were analyzed using thematic analysis. The findings revealed that the adoption of digital record systems has significantly improved the efficiency, accessibility, retrieval, and security of records at TRA Bagamoyo. Technological advancements have enhanced the speed and quality of records management services; however, frequent technological changes have also introduced challenges, including inadequate staff training and difficulties in adapting to new technologies. These challenges affect the effective implementation and sustainability of digital records management practices. The study concludes that although rapid technological change has positively transformed records management at TRA Bagamoyo, its full benefits can only be realized through continuous investment in technological infrastructure, regular staff capacity building, reliable internet connectivity, and effective change management strategies. The study recommends strengthening ICT infrastructure, providing continuous professional training, enhancing system integration, and developing comprehensive digital records management policies to improve the effectiveness and sustainability of records management practices in public institutions.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj0dudn002pk8c58tiu9066enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj0dudn002pk8c58tiu9066/file