2026-11-10T10:21:05Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmsj06ccd002lk8c583vx7gto2026-11-10T09:59:16Zdepartment:RAMtype:dissertation

AN ASSESSMENT OF LEVERAGE OF ICT FOR EFFICIENT RECORDS MANAGEMENT IN PUBLIC INSTITUTIONS: A CASE STUDY OF THE AGENCY FOR THE DEVELOPMENT OF EDUCATION MANAGEMENTDoctor Robert MoivanBagamoyo Municipal CouncilElectronic Records ManagementInformation and Communication TechnologyInternational Standard OrganizationPresident’s Office – Regional Administration and Local GovernmentRecords and Archives Management DepartmentRecords Management Records Management AssistantRecords Management SystemSchool of Library Archives and Documentation StudiesUnited Republic of TanzaniaThis study assessed the leverage of Information and Communication Technology (ICT) for efficient records management in public institutions, using the Agency for the Development of Education Management (ADEM) as a case study. The study was conducted to examine the use of ICT in records management, identify the ICT tools used in managing records, assess the contribution of ICT towards improving records accessibility and efficiency, and determine the challenges affecting the effective utilization of ICT in records management. Effective use of ICT is essential for improving records creation, storage, retrieval, security, accessibility, and overall service delivery in public institutions. The study adopted a case study research design and employed a mixed research approach. Data were collected from 25 respondents through questionnaires and interviews. Quantitative data were analyzed using frequencies and percentages with the aid of Microsoft Excel and presented in tables, while qualitative data collected through interviews were analyzed thematically and supported by respondents’ quotations. The findings revealed that ADEM uses ICT tools such as computers, Internet/Wi-Fi, online databases, and email systems to support records management activities. The study further found that the majority of respondents use ICT in accessing and managing records, and that ICT has improved records retrieval, reduced the time required to access information, and enhanced the management of digital records compared to manual records. However, the findings also identified several challenges affecting effective ICT utilization, including poor internet connectivity, inadequate ICT equipment, security and privacy concerns, . The study concludes that ICT plays a significant role in improving the efficiency of records management at ADEM by enhancing accessibility, reducing time spent on records retrieval, and supporting digital records management practices. However, strengthening ICT infrastructure, providing continuous staff training, improving vi system security, and ensuring reliable technical support are necessary to maximize the benefits of ICT in records management. The study recommends that ADEM should invest in modern ICT infrastructure, provide regular ICT training programs for staff, improve internet connectivity, strengthen electronic records management systems, and develop effective measures to ensure the security and sustainability of digital records management practices. School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsj06ccd002lk8c583vx7gtoenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsj06ccd002lk8c583vx7gto/file