2026-11-10T10:21:06Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmsiz20250023k8c54ye2v6kl2026-11-10T09:59:32Zdepartment:RAMtype:dissertation

AN INVESTIGATION ON THE STRATEGIES FOR IMPROVING RECORDS MANAGEMENT SKILLS IN AN ORGANIZATION: A CASE STUDY OF TEMESA DAR ES SALAAM.Mwanaheri hamisi mbanoRecords management skillsTEMESA Dar es SalaamTraining programsMixed-methods case studyQuestionnaires & interviewsDescriptive statisticsDocument analysisThematic analysisElectronic records managementClassification & retention schedulingClear policies & proceduresSupportive organizational cultureARMA Association of Records Managers and Administrators EAC East African Community ERMS Electronic Records Management System ESARBICA East and Southern African Regional Branch of the International Council on Archives ICA International Council on Archives IRMT International Records Management Trust ISO International Organization for Standardization PO-PSMGG President's Office, Public Service Management and Good Governance SLADS School of Library, Archives and Documentation Studies SPSS Statistical Package for the Social Sciences TEMESA Tanzania Electrical, Mechanical and Electronics Services Agency URT United Republic of TanzaniaThis study investigated strategies for improving records management skills in organizations, with specific focus on TEMESA Dar es Salaam. It was guided by four objectives: assessing the current level of records management skills among staff, evaluating existing training programs and resources, identifying challenges faced in managing records effectively, and proposing evidence-based strategies for skills enhancement. A descriptive case study design with a mixed-methods approach was used. The study involved 30 participants, but the number of respondents who return the questioner and interview was 25 respondent including operational staff 20 and 5 departmental supervisors, selected from a target population of 50 staff members at TEMESA headquarters. Data were collected through questionnaires, semi-structured interviews and document analysis. Quantitative data were analysed using descriptive statistics, while qualitative data underwent thematic analysis. Findings revealed that 68% of staff rated their knowledge of records management as fair or poor, with significant deficiencies in electronic records management, classification, and retention scheduling. Only 32% had received formal training in records management, and 76% reported that training opportunities were inadequate. Key challenges identified included lack of training (20%), heavy workload (20%), lack of clear procedures (12%), and inadequate technology (8%). Additionally, 80% of staff experienced difficulties in retrieving records when needed. The study concluded that records management skills at TEMESA are generally inadequate, training programs are insufficient and unsystematic, and multiple challenges hinder effective records management. The study recommends development of a comprehensive training programme, establishment of clear policies and procedures, investment in appropriate technology, and creation of a supportive organizational culture that prioritizes records management.School of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsiz20250023k8c54ye2v6klenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsiz20250023k8c54ye2v6kl/file