2026-11-10T10:21:07Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmsisufsl000ik8c5qv412sd72026-11-10T09:59:24Zdepartment:RAMtype:dissertation

AN ASSESSMENT OF RECORDS MANAGEMENT PRACTICES FOR EFFECTIVE SERVICE PROVISION IN PRIMARY SCHOOLS: A CASE OF MAJENGO PRIMARY SCHOOL – BAGAMOYO.Chambi Nchimbi (np1433/0107/2019)Records managementService provisionPrimary schoolsMajengo Primary SchoolBagamoyo DistrictMixed-methods designStratified random samplingPurposive samplingQuestionnairesInterviewsObservation checklistAcademic records (attendance registers, report cards, assessment records)Administrative records (meeting minutes, correspondence files, inventory registers)Financial records (receipts, payment vouchers, cash books)Personnel records (staff files, leave forms) Information retrievalPupil progress trackingReport writingAccountabilityDecision-makingChallenges (lack of filing equipment, absence of organizing system, excessive workload, lack of training, poor storage, record loss/misplacement)Recommendations (filing equipment, filing system, staff training, dedicated records officer, improved storage conditions)ECM: Enterprise Content Management EDRMS: Electronic Document and Records Management System EFA: Education for All HR: Human Resources ICT: Information and Communication Technologies ISO: International Organization for Standardization NEMIS: National Education Management Information System PO-RALG: President's Office – Regional Administration and Local Government SDG: Sustainable Development Goal SLADS: School of Library, Archives and Documentation Studies SPSS: Statistical Package for the Social Sciences URT: United Republic of TanzaniaThis study assessed records management practices for effective service provision in primary schools, using Majengo Primary School in Bagamoyo District as a case study. A mixed-methods Design was employed, involving a sample of 30 respondents selected through stratified random and purposive sampling. Data were collected using questionnaires, interviews, and an observation checklist. The findings revealed that Majengo Primary School maintains various types of records, including pupil academic records (attendance registers, report cards, assessment records), administrative records (meeting minutes, correspondence files, inventory registers), financial records (receipts, payment vouchers, cash books), and personnel records (staff files, leave forms). The study found that effective records management contributes positively to service provision by saving time in information retrieval, enabling accurate tracking of pupil progress, facilitating report writing, ensuring accountability during inspections, and supporting informed decision-making. However, the study identified significant challenges, including lack of filing equipment and supplies, absence of a clear organizing system, excessive workload for teachers, lack of training on records management, poor storage conditions, and frequent loss or misplacement of records. The study concludes that while the importance of records management is recognized at Majengo Primary School, practices are suboptimal due to resource constraints and lack of systematization. Recommendations include the urgent provision of filing equipment and supplies, development and implementation of a clear school-wide filing system, comprehensive training for all staff on records management principles, allocation of a dedicated record officer, and improvement of physical storage conditionsSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmsisufsl000ik8c5qv412sd7enAll rights reservedhttps://repository.slads.sc.tz/api/records/cmsisufsl000ik8c5qv412sd7/file