2026-11-10T10:21:07Zhttps://repository.slads.sc.tz/api/oai

oai:repository.slads.sc.tz:cmshia9mc000gysc5b8z7tz7u2026-11-10T09:59:44Zdepartment:RAMtype:dissertation

EVALUATING THE TRANSITION FROM PAPERBASED TO DIGITAL LAND RECORDS FOR IMPROVED SERVICE DELIVERY IN TANZANIA: A CASE OF BAGAMOYO DISTRICT COUNCILSaidi Hemedi MbondelaPaper-based recordsDigital land recordsBagamoyo District CouncilService deliveryTransition processesEfficiencyAccessibilityChallengesStrategies for improvementGeographic Information System (GIS)Integrated Land Management Information System (ILMIS)Hybrid records management systemScanning and electronic storageUnstable internet connectivityHardware failuresUnreliable electricity supplyLegal requirements for paper copiesDuplication of record-keepingStrengthen ICT infrastructureContinuous staff trainingTechnical support at district levelReview land legislationLegal recognition of electronic records & digital signaturesThis study examined the transition from paper-based records to digital land records at Bagamoyo District Council and its influence on service delivery. The study was guided by four specific objectives which are to examine the processes involved in the transition from paper-based land records to digital land records systems in Tanzania; to assess the effectiveness of digital land records in improving efficiency and accessibility of land services; to identify the challenges affecting the implementation and use of digital land records systems in land administration offices. and to propose strategies for improving digital land records management for better service delivery in Tanzania. A mixed-methods case study design was employed. Data were collected through structured questionnaires, semi-structured interviews, and non-participant observation. The study involved 25 respondents selected from a target population of 30. Quantitative data were analyzed using descriptive statistics in Microsoft Excel, while qualitative data were analyzed using thematic analysis. The findings revealed that Bagamoyo District Council currently operates a hybrid record management system that combines paper-based and digital records. Major digitalization activities include scanning and electronically storing paper records; the systems used to store electronic records are known as Geographic Information System (GIS) and Integrated Land Management Information System (ILMIS). The digital transition has improved service delivery by reducing the time required to process title deeds and conduct land searches. However, the study finds that there is unstable internet connectivity and sometime record keeping system experiences hardware failures; there is an unreliable electricity supply, and the legal requirements still require paper copies of digital records to be preserved, that form duplications of record-keeping. The study concludes that digital transformation has significantly enhanced land administration and service delivery at Bagamoyo District Council. Although it is accompanied by challenges that should be checked and solved on time The study recommends that Bagamoyo District Council strengthen ICT infrastructure, provide continuous staff training, enhance district-level technical support, and review land legislation to provide full legal recognition of electronic records and digital signaturesSchool of Library, Archives and Documentation Studies (SLADS)2026TextDissertationapplication/pdfhttps://repository.slads.sc.tz/records/cmshia9mc000gysc5b8z7tz7uenAll rights reservedhttps://repository.slads.sc.tz/api/records/cmshia9mc000gysc5b8z7tz7u/file